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Dead MSI GTX 570 RMA'd and reported working, not sure what to do next

I don't think this situation nor some of the comments are called for to be honest.

I don't and never have worked for OcUK, but they have done what any other normal etailer would have done in this situation. They need to see the fault so that they can return the faulty card back to the manufacturer, at which point they will issue the replacement card to the end customer.

Seems fairly straightforward to me. I can't see what the fuss is, though I can understand the OP's annoyance that some expensive kit he bought has broken in such a short time frame.

I'd be interested to know what else people think OcUK should do in this situation. Should they accept that their experienced testing engineers cannot find a fault and take the customer at their word? This would leave them open and vulnerable to abuse.

I'd also be interested to hear whether the OP experiences the same fault now the card has been returned, and whether that is also true in another machine/another OS.
 
janp said:
I feel for the OP, I had a disgusting experience with OCUK's customer service and certainly wouldn't spend another penny there.

I brought a harddrive that was advertised as new retail, but was clearly 2nd hand. It had scratches all over, and the drive was actually formatted, partitioned and labelled. I phoned up to complain, didn't get an apology and was told I would have to use the web note system. I never received the RMA details and despite chasing up over 10 separate times and still not receiving the required returns information, I eventually gave up. I really wish I had taken this matter further, but at the time I wasn't able to.

I hope you get your card sorted, although doesn't sound too hopeful. And I hope somebody at OCUK reads this thread and gets their useless customer service sorted.
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As was noted to me by other forum members when I had a disgruntled experience dont use webnote but post in the customer services forum. Your query is dealt with more efficiently and to a satisfying conclusion. Does question the webnote use but I advise using the forum.
 
The customer service forum is the best place to get matters resolved really quickly.
if you have an issue with a testing charge or the problem cannot be replicated then you can request a manufacturer RMA directly. if they find a fault then OcUK will refunds your charges without question.

our testing methodology is to manufacturer standards and we work closely with our suppliers to ensure we test how they tell us to. This is standard practice amongst all retailers as some kind of testing level has to be achieved.

Customer service is something that we are always improving and no company is ever perfect.
As ever, I urge people with issues to contact us using our support forums, webnotes or phone.

OP - rather than posting publically on the forums where your query/issue will certainly be missed by staff members, please use our support forums if you want assistance from staff and a guaranteed quick response.
 
Ok, card back in this pc. Just had a quick 5 min round of battlefield and all seems to be in order. I'm not really sure what to make of this really. Either some weird anomoly happened on the 2 days before I decided to RMA the card or there is some intermittant issue which will no doubt present it again in another few weeks. I've got some work to take care of tonight so probably won't get a chance to do any more thorough testing until the weekend. This issue will still be at the back of my mind though, but what can you do. Thank you everyone who offered advice and feedback, much appreciated.
 
good to hear that everything seems to be OK, if things do go bottom up again i strongly suggest some thorough testing, for example change the driver, fresh install of windows test in another machine ex-cetera to completely remove the chance that its not the graphics card that is at fault.
 
after reading this thread ... I miss being in the US -
and dealing with newegg ... send you a slip so you get free shipping with returns. Dont give you a hassle about returning a product (well you have to give a reasonable reason).
Have a 30 day return policy - think they just give store credit after that but not positive.

oh ya and you cant beat their prices ... but alas ... I dont live in the states anymore

gl with your card issue
 
djxput said:
after reading this thread ... I miss being in the US -
and dealing with newegg ... send you a slip so you get free shipping with returns. Dont give you a hassle about returning a product (well you have to give a reasonable reason).
Have a 30 day return policy - think they just give store credit after that but not positive.

oh ya and you cant beat their prices ... but alas ... I dont live in the states anymore

gl with your card issue
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At least the UK prices are better than this rip off country (Aussie) I have to live in... i wish OcUK would post internationally!! :D
 
It does make me laugh that people were quick to point out poor customer sevice in this situation. When the kit is returned working though, those people seem to have disappeared ;)

Glad it's working OP.
 
Gilly said:
It does make me laugh that people were quick to point out poor customer sevice in this situation. When the kit is returned working though, those people seem to have disappeared ;)

Glad it's working OP.
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OP hasn't disappeared - he's got a card he doesn't trust because although it seems to be working now, it also seemed to be working for 3 weeks before it broke in the first place - posting here anymore isn't helpful because OCUK refused to replace his card.
 
billysielu said:
OP hasn't disappeared - he's got a card he doesn't trust because although it seems to be working now, it also seemed to be working for 3 weeks before it broke in the first place - posting here anymore isn't helpful because OCUK refused to replace his card.
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or looking at it from a different point of view the OP didn't test the card throughly before sending it back to OCUK and yet a lot of forum members slated OCUK for not replacing the card when it would seem that it is working fine.
 
bru said:
or looking at it from a different point of view the OP didn't test the card throughly before sending it back to OCUK and yet a lot of forum members slated OCUK for not replacing the card when it would seem that it is working fine.
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This. Why the hell would OcUK willingly go out of pocket when their NUMEROUS tests shown absolutely no signs of failure?
 
billysielu said:
Why would a customer go willingly out of pocket if their card was fine?
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Unfortunately the OP didn't hardly test his card before sending it back for RMA, if he had then he wouldn't be out of pocket as he might have found it wasn't faulty after all.
 
Just because it's working now doesn't mean it's without a possible intermittent fault. So don't jump to conclusions just yet! Time will tell.
 
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