*** Dell UltraSharp U2410 24" Widescreen LCD Monitor @ £447.99 inc VAT ***

I've just taken delivery of my U2410, but I haven't taken it out of the box yet. There is a sticker on the side with a long code, that says 'Made in Czech' and also says 'Revision A00'. Is this the sticker that a number of people were missing?

No mate, you need a big label with the dell works and order number. Without that sticker you have no warranty.

we need ocuk to comment
 
I've just received my U2410, on my calibration report, in the sRGB graph. all of the values are below 2 except for the first bar which is slightly above DeltaE=2 but the pink tint on the right is very obvious, it appears on any website that has lighter colors. so MKay i think the consistency of the panel doesn't depends on the DeltaE level?
No. As I said, from others reports, it seems like you can't tell from the report whether or not the issue is present. This is probably because they're calibrating using a portion of the screen, rather than checking whether the bottom left and top right corners match etc. Although the panel I used, which had really bad uniformity, also had relatively poor calibration results in comparison with the other screens.

where do you go to view the pink color background and check for panel consistency?
Just use anything which fills the screen with white.. either create an all white image in a paint program or just use something like Notepad/Wordpad maximized.

I'll post a small guide to minimizing tint issue in a moment.
 
A small guide for attempting to help U2410 tint issues
As long as the differences are small, you can - to a very minor degree - attempt to correct the tint issues. Switch the screen to custom mode. Go into the "GAIN" setting. If you have a pink/green/blue/whatever tone, whilst viewing a white background, adjust the RGB gain levels. Don't put them down too low or you'll ruin the screens image quality. Try to stay as close to 100 as you can whilst minimizing perceived tint.

Next, go to "SATURATION". Turn down the Red amount to maybe around 40. Again, you don't want to go too low. Then turn down the Magenta a bit too.. maybe 45 or whatever. Use an image like the Lagom.nl Colourbands to help see what you're doing. The effect on the tint issue is minor compared to the "GAIN" setting, but it does have a huge impact on the wide gamut problem of over-saturated reds etc.

In the "HUE" controls set nothing above 52 or below 48, otherwise you'll tend to destroy the picture quality by introducing dithered banding. Say you have a pink tint, perhaps moving the red tones (very) slightly towards a blue hue may help a tiny bit, and the blue towards red. It's also worth noting, depending on your own screen and other settings, the Magenta value here may hold the key for you being able to see square 254 in the Lagom white test. Don't set it below 48 though. I set mine to 49.

Finally, "OFFSET" is good for tweaking greys to remove any colour tinge. It's also THE control you want to use to enable viewing square 1 on the Lagom black level test. Generally you'll need to set the level somewhere around 25 or higher before you'll start to see square 1. Likewise, setting too high will slightly harm your ability to see pattern 254 in the Lagom white test.

Of course, you should also play around with your overall brightness/contrast. If the screen has good uniformity I've found the best settings are usually around 30 brightness / 50 contrast, but tweak to your own tastes. Often turning the brightness up a bit helps the tint issues too..

It's worth noting that Custom mode seems like it can't quite fine tune as well as the Adobe/sRGB mode, for example my reds have a tiny bit more pink than Adobe/sRGB in this mode, and I can't seem to fix it without harming something else. But, by viewing a lot of photos, you can generally tweak something which is pretty satisfying and inhabits a nice middle ground between RGB and Adobe, just purely for visual purposes rather than printing etc. Custom mode also helps avoid the "washed out contrast" effect engaging Adobe or sRGB has, if that bothers you. Tweaking this stuff also seems to help the tint issue, if just a little. The more severe the tint, the less pretty much anything other than a new screen will help.

Use as many images as you can whilst tweaking. EG this page www.northlight-images.co.uk/downloadable_1/DL_page.html has a couple of good images for tweaking purposes.
 
Last edited:
Has anyone managed to get anything useful out of the Dell employees on the forums with regards to pink tint etc? Seems they need to get their panel manufacturer to improve or add testing procedures to detect the problem...
I'm sure they're well aware of it, and it's a far more serious problem than the sRGB/Adobe dither issue in my opinion (And zero people would disagree if you've actually seen how bad some of the uniformity issues are that they're allowing out of the factory). Then again, if they can allow the U2410 out of the door without even checking basics like black levels via simple Lagom type tests, it makes you wonder..

The problem with the tint issues is, unless they are a lot more selective about their panel quality control, the only solution would be to implement zone controls that can adjust different regions of the screen to help fix the uniformity issues. Either of these options would probably add to their costs. However, since apparently they've already got a LUT in the U2410, there's perhaps a small (though unlikely) chance they could do something via a firmware fix. I would hope, if the possibility exists, they would add it. If not then they need to beef up the features in the next revision to add some controls that can help remove the problem, even if they're only exposed in a "secret" factory test mode etc. See here for some details of how, although limited, NEC do provide such a solution (called "ColorComp") on their screens.. http://www.prad.de/en/monitore/review/2007/review-nec-lcd2690wuxi-part9.html
 
Last edited:
So a change of firmware will fix the dithering in srgb/argb mode. But what does this mean for people already with a monitor?
It means, if it bothers them, they need to switch panels for one with the new firmware. At a complete guess, btw, it might well take till after Christmas/New Year before we even see a fix available.

My advice - If you've got a panel without tint issues don't risk switching it unless the issue makes you really unhappy.
 
I'm really concerned about my warranty status now - i have not currently opened my u2410 box. Should i return it to ocuk and buy from dell direct?
Check under your address label. The Dell label might be hiding under there.. mine was. As said, it's a fairly large label with the Dell logo and it mentions a work order number etc. I posted an image earlier in this thread of what it looks like.. No Works number = no warranty. If OCUK won't provide you with the info return the screen for a refund.
 
Last edited:
A small guide for attempting to help U2410 tint issues
As long as the differences are small, you can - to a very minor degree - attempt to correct the tint issues. Switch the screen to custom mode. Go into the "GAIN" setting. If you have a pink/green/blue/whatever tone, whilst viewing a white background, adjust the RGB gain levels. Don't put them down too low or you'll ruin the screens image quality. Try to stay as close to 100 as you can whilst minimizing perceived tint.

Next, go to "SATURATION". Turn down the Red amount to maybe around 40. Again, you don't want to go too low. Then turn down the Magenta a bit too.. maybe 45 or whatever. Use an image like the Lagom.nl Colourbands to help see what you're doing. The effect on the tint issue is minor compared to the "GAIN" setting, but it does have a huge impact on the wide gamut problem of over-saturated reds etc.

In the "HUE" controls set nothing above 52 or below 48, otherwise you'll tend to destroy the picture quality by introducing dithered banding. Say you have a pink tint, perhaps moving the red tones (very) slightly towards a blue hue may help a tiny bit, and the blue towards red. It's also worth noting, depending on your own screen and other settings, the Magenta value here may hold the key for you being able to see square 254 in the Lagom white test. Don't set it below 48 though. I set mine to 49.

Finally, "OFFSET" is good for tweaking greys to remove any colour tinge. It's also THE control you want to use to enable viewing square 1 on the Lagom black level test. Generally you'll need to set the level somewhere around 25 or higher before you'll start to see square 1. Likewise, setting too high will slightly harm your ability to see pattern 254 in the Lagom white test.

Of course, you should also play around with your overall brightness/contrast. If the screen has good uniformity I've found the best settings are usually around 30 brightness / 50 contrast, but tweak to your own tastes. Often turning the brightness up a bit helps the tint issues too..

It's worth noting that Custom mode seems like it can't quite fine tune as well as the Adobe/sRGB mode, for example my reds have a tiny bit more pink than Adobe/sRGB in this mode, and I can't seem to fix it without harming something else. But, by viewing a lot of photos, you can generally tweak something which is pretty satisfying and inhabits a nice middle ground between RGB and Adobe, just purely for visual purposes rather than printing etc. Custom mode also helps avoid the "washed out contrast" effect engaging Adobe or sRGB has, if that bothers you. Tweaking this stuff also seems to help the tint issue, if just a little. The more severe the tint, the less pretty much anything other than a new screen will help.

Use as many images as you can whilst tweaking. EG this page www.northlight-images.co.uk/downloadable_1/DL_page.html has a couple of good images for tweaking purposes.


Tried your above method, doesn't really help much :( If i were to get a colorimeter, will it improve the tinting problem?
 
Last edited:
Even with the pink tinge is this screen ok for gaming, watching high def stuff and general use. The reason I ask is I need to buy a screen in the next couple of days and it's either this or something like a 26" Samsung which I am not too keen on over it being TN.
 
Tried your above method, doesn't really help much :( If i were to get a colorimeter, will it improve the tinting problem?
Not really. The problem is one half of the screen is saying one thing and the other half something else. If the tint is very minor (IE visible but quite hard to spot) then you could probably correct them to agree with each other more in the ways I described. Changes touch all of the screen, so taking pink away from one area of the screen that needs less also takes it away from the other area which needs more to balance things. That's why you can only really improve milder cases.

If it's really obvious tint (as it sounds like in your case) then you're screwed - there's nothing you can do until a day when Dell decide to implement separate adjustments for different screen areas. Until then you have to exchange the screen and rely on random luck that your U2410 will have decent uniformity. Unfortunately there's no way of knowing how common this issue is, and this is further complicated by the fact that some people won't spot (particularly milder) cases of it, as they're simply less sensitive to the issue..
 
Last edited:
Even with the pink tinge is this screen ok for gaming, watching high def stuff and general use. The reason I ask is I need to buy a screen in the next couple of days and it's either this or something like a 26" Samsung which I am not too keen on over it being TN.
It's freakin' incredible for gaming. Imagine a world with zero ghosting, great colour, and entirely decent input lag in Game Mode. The U2410 is good enough to replace a CRT for the majority of people in that regard - I say this as someone who still has a CRT (but probably not for much longer. ). There's no contest between it and screens like the Samsung, in terms of image quality.
 
Thanks mate. I'm sold. Was going to stick with my Sony 32W4000 LCD TV which has the lowest input lag of any screen tested to date according to HDTVTest. But the 32" screen and 1920x1080 res makes every day PC use a bit difficult giving the dot pixel pitch. I'm definitely going for 1 of these Dells. Thanks again.
 
I'm not touching a Dell monitor from OCUK until this is resolved (or I buy something else). I has this monitor in my basket yesterday, but chickened out. The hassle experienced here nullifies the advantage of the Dell warranty.

My thoughts exactly. Why gamble and risk major stress, and potentially waste your money...

It's bad enough that a large number of the monitors seem to be faulty, let alone not being able to claim easily on the warranty you pay a premium for!
 
Last edited:
By the way if you hook your PC up to this screen via HDMI is the max res going to be 1080P then, and you'll loose some pixels (drop from 1920x1200 to 1920x1080) Same goes for going from PC to a 1080P upscaling/home theatre kit to monitor I suppose. I am trying to judge if it's worth keeping my Sony 5.1 amp or not for this screen, as the amp's inputs are hdmi only.
 
By the way if you hook your PC up to this screen via HDMI is the max res going to be 1080P then, and you'll loose some pixels (drop from 1920x1200 to 1920x1080) Same goes for going from PC to a 1080P upscaling/home theatre kit to monitor I suppose. I am trying to judge if it's worth keeping my Sony 5.1 amp or not for this screen, as the amp's inputs are hdmi only.

What are you talking about. HDMI can carry 4096×2160p24.
 
So I contacted Taran Microsystems and they responded on a sunday via iphone! seem very helpful. I'm not going to get too exceited but it sounds like they will be able to tell us the order numbers and i will know by monday so i'll keep you posted.
 
Mines being sent back tomorrow for a full refund from OCUK, long as you send it back withing 7 days due to the distance selling act.

It is a lovely monitor but seems to have to many problems for the price i've paid for it, i guess the chase to find a panel like i had in my old DGM is over - it's never going to happen :(
 
Back
Top Bottom