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Did you RMA your 20XX card, if so please post the details.

Discussion in 'Graphics Cards' started by Kaapstad, Nov 6, 2018.

  1. jdawber85

    Associate

    Joined: Feb 9, 2019

    Posts: 4

    Thanks guys. Sent a message to them, should hear back by Monday morning.

    Gutted :(
     
  2. Kelt

    Sgarrista

    Joined: Nov 14, 2007

    Posts: 8,248

    Location: With the færies

    At the rate these seem to be failing, and who knows how long even the ones that are working now are going to last, if it were me, I'd be asking for a refund and skip the 2*** series of cards altogether.
     
  3. Parkinson1NX

    Gangster

    Joined: Oct 16, 2015

    Posts: 295

    Location: Norfolk, ENG

    I do not disagree.
     
  4. Parkinson1NX

    Gangster

    Joined: Oct 16, 2015

    Posts: 295

    Location: Norfolk, ENG

    I hope it gets sorted for you mate. I've been through that progress with OCUK in the last few weeks and they were really good. I just hope it doesn't happen to my new card.
     
  5. scorchisio

    Wise Guy

    Joined: Oct 14, 2009

    Posts: 1,910

    Location: Rotherham. S.Yorks

    Yes it's a case of constantly treading on eggshells I think they should be removed from sale clearly not fit for purpose nor reliable
     
  6. ltron

    Wise Guy

    Joined: Aug 30, 2014

    Posts: 1,018

    That's why I refunded my 2080 Ti, I don't want to deal with these serious issues and I don't believe Nvidia are telling the truth about the failure rate.
     
  7. Quartz

    Soldato

    Joined: Apr 1, 2014

    Posts: 6,518

    Location: Aberdeen

    Do we actually have any statistics on the number of failures? Or are failures being highlighted because this is the flagship card?
     
  8. scubes

    Wise Guy

    Joined: May 28, 2007

    Posts: 1,323

    Location: Saturn’s moon Titan


    That’s locked away in Jensen’s leather jacket lol.
     
  9. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,473

    Location: Dalek flagship

    Sorry to hear about your cards, hope all goes well with the RMAs.

    OP updated.
     
  10. Quartz

    Soldato

    Joined: Apr 1, 2014

    Posts: 6,518

    Location: Aberdeen

    I count 64 owners in the owners thread and 10 people here with faults (one twice), however, 5 or 6 are listed in this thread but not the other, so that's roughly a 1/7 failure rate.
     
  11. scorchisio

    Wise Guy

    Joined: Oct 14, 2009

    Posts: 1,910

    Location: Rotherham. S.Yorks

    i have been trawling forums of all the manufacturers and the amount of people with the same issue is staggering. There is clearly something very wrong with the rtx cards and it appears to be a matter of when it will break not if. I will give a second one a go with my first rma and i have every confidence it will do the same.
     
  12. Hades

    Capodecina

    Joined: Oct 19, 2002

    Posts: 21,281

    Location: Surrey and London

    I've heard it's the Micron memory degrading quickly after purchase. Apparently you can check for it by downclocking the memory and seeing if it runs OK again. Not all RTX use micron. Some use samsung which don't appear to be affected.

    I can't confirm the above myself but a youtube video popped up in my recommendation about is yesterday.
     
  13. subbytna

    Sgarrista

    Joined: Oct 22, 2008

    Posts: 8,256

    Location: Belfast

    I recommend you play space invaders in 4k, you're half way there already :)
     
  14. Quartz

    Soldato

    Joined: Apr 1, 2014

    Posts: 6,518

    Location: Aberdeen

    While 1 in 7 seem to be failing saying when not if is going far too far.
     
  15. RSR

    Sgarrista

    Joined: Aug 17, 2006

    Posts: 8,362

    Just a quick update on mine and all I can say its I have been very impressed with EVGA's service.

    Here is a quick timeline break down, it does include a weekend though:

    07/02/19 - Contacted EVGA
    07/02/19 - RMA Raised
    09/02/19 - RMA Approved
    12/02/19 - Card Shipped
    14/02/19 - Card Received

    EDIT: The new FTW3 card also runs Samsung memory. :cool:
     
    Last edited: Feb 14, 2019
  16. Kelt

    Sgarrista

    Joined: Nov 14, 2007

    Posts: 8,248

    Location: With the færies

    EVGA"s service certainly seems to sell itself.

    If buying new (chances getting slimmer with every new overpriced release) EVGA would be my top consideration.

    I wonder if they will ever release a console...
     
  17. scorchisio

    Wise Guy

    Joined: Oct 14, 2009

    Posts: 1,910

    Location: Rotherham. S.Yorks

    replacement zotac rtx 2080ti amp came today super fast turnaround by ocuk- all ok so far touch wood been playing new far cry for about 6 hours in 4k ultra no issues yet. Fingers crossed lol
     
  18. jdawber85

    Associate

    Joined: Feb 9, 2019

    Posts: 4

    The retailer confirmed my 2080TI Card was knackered and been returned to ASUS for repairs.

    Anyone any idea how long the process takes?
     
  19. vapor matt

    Wise Guy

    Joined: Jan 19, 2003

    Posts: 1,495

    Location: west sussex

    It cant do the resale value of RTX cards any good unless the warranty is transferable you might end up with a duff card. the rate these cards are failing over the net if I had one I would be hammering it to death to see if its a good or bad one.
     
  20. Freddie1980

    Soldato

    Joined: Sep 25, 2009

    Posts: 6,494

    Location: Billericay, UK

    With Asus you've done well to get that far! Generally it takes about 30 days in total but they might have got better over the last couple of years.