The EVO guys said as much, they were blind sided by this problem on a network already struggling to cope with huge new demand, and it's quite clear Sony are struggling to keep up with growing their network. 500000 units were sold at retail in the US alone last month, insane numbers. The constant "maintenance" is another clue as they take the system down to bring new servers online and test them.
Only a blithering idiot would think that the problems are planned.
If you can't see the writing on the wall, you maybe need glasses.
If it was software side of things, it would be sorted by now, it would be handed to the tech guys that knows that stuff inside out, a patch note would be released, a few hours down time, bam, away you go again.
That or they must be the most incompetent bunch on the planet.
I do think Sony have pushed this release with FH2 coming out, and XO already having Forza5 our for it, and they didnt have a game in genre, like most devs they got caught out with a rush job.