Your UK department is based in the UK, you have to abide to UK trading standards. Therefore you are actually breaking the law by declining a refund based on your own terms and conditions.
Must I really have to quote the Sales of Goods Act.
"When you buy goods from a trader or when goods are supplied as part of a service, you enter into a contract which is controlled by many laws including the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982. These laws give you certain (sometimes referred to as statutory) rights under this contract. Goods should be:
1. of satisfactory quality - goods should be free from defects, fit for the purpose for which they were supplied, safe and durable. Appearance and finish is also taken into account
2. as described - goods should correspond with any description applied to them
3. fit for any purpose that is made known to the seller - goods must be fit for their general purpose and any particular purpose that a consumer makes known to the trader at the time of purchase.
You are legally entitled to a refund, replacement or repair if goods do not conform to the contract"
Now you either refund the money back in to my Playstation wallet or I go directly to Trading Standards.
