When you phone, email or contact us on social media
When you phone or email us with general queries, we may process your personal information (your name, address, contact details and other personal information you’ve given us) in order to provide the customer services you have asked us to, for example providing more information about our pricing.
We rely on your consent to handle your personal information in this way. If you do not provide us with the data we request from you for customer services purposes, we may not be able to fully answer your queries.
We log and record the interactions you have with us, such as phone calls, email opens and click throughs to help us better service your requests.