Energy Suppliers

been with bulb probably 6 weeks now, since joining they had a national price increase. now i have a email asking me that i should raise my monthly dd otherwise this time next year I may only be £35 in credit.

Not feeling the love with Bulb yet, plus I want a smart meter!
 
Magic_x_uk said:
been with bulb probably 6 weeks now, since joining they had a national price increase. now i have a email asking me that i should raise my monthly dd otherwise this time next year I may only be £35 in credit.

Not feeling the love with Bulb yet, plus I want a smart meter!
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Don't rush into a smart meter unless they fit a smets 2 meter.
 
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Kermit said:
I've just done my meter readings for Pure Planet app and also my independent Meters app (great app iTunes) and used the Meters compare option to compare energy tariffs which uses https://www.energylinx.co.uk

Octupus comes no where at +£191/year for my usage based on last 12 months of 12400 Kwh Gas and 3662Kwh electricity. Why's it so popular?
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Because it is fixed, whereas the variable one could see multiple price rises over the same period. Fixing always costs a bit more, you are paying for security.
Th variable has no exit fee, so you can jump ship if rises aren't too your liking, but that is additional effort, so again you are paying for the convenience of knowing exactly what you will be paying for the next 12 months.
 
robj20 said:
Bulb are taking forever to refund my credit. 7 weeks tomorrow.
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That's not normal unless they have gone downhill in the last few months. I had my refund the same day they sent me a email saying that I would be refunded in the next 14 days. Switchover from Bulb to Utility point was 15th July, got my final bill from Bulb on 24th July along with the email about my refund and my actual refund. It was the best hassle free change from one company to another and the fastest refund of credit that I have ever had. Give them a call and they will probably sort it out there and then.
 
pastymuncher said:
That's not normal unless they have gone downhill in the last few months. I had my refund the same day they sent me a email saying that I would be refunded in the next 14 days. Switchover from Bulb to Utility point was 15th July, got my final bill from Bulb on 24th July along with the email about my refund and my actual refund. It was the best hassle free change from one company to another and the fastest refund of credit that I have ever had. Give them a call and they will probably sort it out there and then.
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Unable to phone, but have emailed, messaged on Facebook and left a post on their community pages. No reply yet.
 
I will be keeping an eye on this. My final meter reading was accepted a few days ago and I am awaiting my final bill from bulb. I think I’m due about £160 back.
 
This is actually the second issue I've had with Bulb. Took them ages to send my opening readings to my previous supplier.
In the end the previous supplier did my final bill using my first bill from Bulb to get the opening readings.

So Energy have been the best provider so far. Always get got replies within minutes.

Octopus have been good so far, but Bulb are going on the never again list.

One thing im going to do though is not let my credit get so high again. Already set my Octopus payments to £30.
 
When did it become the norm to take some random usually too high a payment, instead of just taking how much you owe them?
They always set mine far too high and by the end of a year it's always about £200 in credit.
What happens if you reduce payments so you end up actually owing them at the end of a year. That would be easier. For instance octopus set mine to £67 a month first bill was about £45.
 
Energy companies are universally annoying with payments.

Bulb sent me a recent message to tell me that they need to increase what I'm paying as, without the increase, I'm projected to be £40 in credit next year!
(I'm 'underpaying' by about £20/month to reclaim the sign-up bonuses I've earned)
 
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