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EVGA UK RMA centre announced

gomson said:
Update:

Well, let's just say it's at all not what I expected.
Package was well packed with lots of protective material.
The Asic qualities of the cards are 79.9% and 81.9% (the highest I've ever had in my hands), and that's about the good part.

First, you can definitely tell when you take the cards out of the protective material that these were refurbished cards, but not really a deal breaker. I was kinda expecting brand new ones but still OK.

Second, the fan shroud/enclosure of one of the cards really looked flimsy. Like it wasn't really put back together properly or in a hurry, still not a deal breaker but makes you kinda worry about other things.

So moving on to testing...
I tested the cards separately and each one seemed ok initially. The fans were not loud, the temps were ok, in short they worked fine when not under load. The Asic quality I was particularly excited about.

Fired up MSI afterburner, no overclocking or anything, just to monitor values and stuff. Fired up Dying Light and I swear just a few mins (under 3 mins) after the game scene loads (after clicking on Continue that is), I could hear the fans going loud, I looked at the temperature and it was hovering around 85-90C, within 3 mins. One of the card's fans was spinning so fast it started rattling.
I quickly stopped the game and back in the windows screen, the temps went back down quickly, so I know the heatsink and fans are doing their jobs properly. I fired up WatchDogs, same thing. Took cards out, re-seated them, tried again and still the same result. Note that I had to do this for both cards, not really how you want to spend a Monday evening after coming back from work and you just want to chill with the family.

This was the same result for both cards, which means I couldn't properly test the cards properly for fear of doing any damage. I took off the backplate of one of the cards and lets just say I was disappointed.

http://imgur.com/a/4RFDD
http://imgur.com/bo6Vb3B

After I saw the heat warping and what looks like burnt residue, I really couldn't be bothered any more and I just put the backplate back on and put both cards back in the parcel box they came with, I have no inclination nor time to try and fiddle around with it in order to try and salvage them. I was just hoping for something that worked right out of the box.

I've emailed dominik to let him know so hopefully he'll be able to sort this out. I've also opened another ticket with EVGA, still waiting for response (but that was only last night just before bed).
Click to expand...


Ohh man that looks terrible :(. It looks like someone had a water cooling leak and residue on the back of the boards. Or it could be some sort of extreme cooling was used and caused that or heat damage, but I doubt it's heat damage but someone had a water loop leak and that's the white junk and the coolant eating into the boards as we have seen happen before with AIO coolers the stuff inside them will eat the boards.


I'm sure they will sort it out but not a good sign that, also I'm not really surprised to be honest as kingpin cards are purchased by extreme benchmarkers and they cause that sort of damage and don't care as they are sponsored in most cases.
 
Purgatory said:
Ohh man that looks terrible :(. It looks like someone had a water cooling leak and residue on the back of the boards. Or it could be some sort of extreme cooling was used and caused that or heat damage, but I doubt it's heat damage but someone had a water loop leak and that's the white junk and the coolant eating into the boards as we have seen happen before with AIO coolers the stuff inside them will eat the boards.


I'm sure they will sort it out but not a good sign that, also I'm not really surprised to be honest as kingpin cards are purchased by extreme benchmarkers and they cause that sort of damage and don't care as they are sponsored in most cases.
Click to expand...

I know Kingpins are bought by enthusiasts and are meant for overclocking and benching, that's all well and good. I've never overclocked mine because I've never needed to so the cards I sent them literally could've passed as new cards. No marks, no scratches, no heat warping. Then they sent me these "things" that looks like someone who doesn't care about the cards just went crazy on them. :mad::mad::mad:

I really hope Dom can help on this one.
 
Update:

Just waiting for EVGA to approve the RMA now.


Edit:
RMA has been approved, just arranging for a pickup service now.
 
Last edited:
Hi Gomson,

about the white stuff you can see at the backsite of the PCB you do not need to worry. When cards get refurbished the PCB get covered with silicone so the PCB will not get damaged due to heat. When the PCB then get hot the liquid in the silicone steam out and what you can see on the PCB is what stays. Yes, it do look like a waterdamage :) but it do not affect or harm the card in any way.
But the cards should still work. The cards did also get pretested at our end, I've put this to the ticket. Just to make sure I get it right, each card by its own do work fine in your system but when you run both together they both overheat?
Are you able to give the cards a go in a different system, maybe of a friend or familie member? To make the power output of your PSU and of the PCI.E port at the motherboard is fine.. If not can you please but very big on the pick up shipment "ATT Dominik" then I will also test this cards in SLI in a closed system here to see how they act..
 
EVGAdominik said:
Hi Gomson,

about the white stuff you can see at the backsite of the PCB you do not need to worry. When cards get refurbished the PCB get covered with silicone so the PCB will not get damaged due to heat. When the PCB then get hot the liquid in the silicone steam out and what you can see on the PCB is what stays. Yes, it do look like a waterdamage :) but it do not affect or harm the card in any way.
But the cards should still work. The cards did also get pretested at our end, I've put this to the ticket. Just to make sure I get it right, each card by its own do work fine in your system but when you run both together they both overheat?
Are you able to give the cards a go in a different system, maybe of a friend or familie member? To make the power output of your PSU and of the PCI.E port at the motherboard is fine.. If not can you please but very big on the pick up shipment "ATT Dominik" then I will also test this cards in SLI in a closed system here to see how they act..
Click to expand...

Thanks for getting back to me dom,
I tested each card separately, I've not tested them together at all.
Each card's temperature rose sharply roughly 2-3mins into the game but once I stop the game, the temps also drop really fast back to normal like they should.
 
Well, generally in production process it is the same and it can happen, this is now one with a lot of that on it. Usually we do also clean this before we ship it just the cards that do have a backplate preinstalled do not get cleaned..
OK, can you mark the shipment with Att Dominik so I can review and test those cards to see what is going wrong, just double checked and the cards got pretested and should be fine.
Please apologize the circumstances you have because of this!!
 
EVGAdominik said:
Well, generally in production process it is the same and it can happen, this is now one with a lot of that on it. Usually we do also clean this before we ship it just the cards that do have a backplate preinstalled do not get cleaned..
OK, can you mark the shipment with Att Dominik so I can review and test those cards to see what is going wrong, just double checked and the cards got pretested and should be fine.
Please apologize the circumstances you have because of this!!
Click to expand...

Thanks dom, will do.
 
I thought the cards are already picked up? If not can you send to my email the pick up address then I will arrange this.
This is a wired issue as it do not look like typically RAM or solder point issues.. If you can not cross test the card I will also pretest the next replacement myself to make a 100% sure you get two fully working cards to get the case closed for you!
 
EVGAdominik said:
I thought the cards are already picked up? If not can you send to my email the pick up address then I will arrange this.
This is a wired issue as it do not look like typically RAM or solder point issues.. If you can not cross test the card I will also pretest the next replacement myself to make a 100% sure you get two fully working cards to get the case closed for you!
Click to expand...

The cards were just picked up by UPS dominik, Serge helped me set it up with UPS yesterday and the parcel guy picked it up this afternoon. The weird screen issue happened yesterday night. I wanted to give the cards another go before finally packing them up then it happened. Inserted the card into the PCIE slot, turned on the pc and boom, nice green overlay. The second card displays fine but as usual the temps still go up, never below 82C when gaming.

@dominik,
Is it possible to PM you or should I email you instead..?

edit:
@dominik
Just sent you an email ([email protected])
 
Last edited:
EVGAdominik said:
Hi Gomson, had been out of the office for some days now. Is everything sorted for you now and are you happy with the replacements?
Click to expand...

Hi Dom, sorry for the late reply, been really busy.
I think it's almost all sorted now, Chris has been really helpful. The replacement cards are currently showing as being prepared for shipment on evga Rma screen, so it's just a waiting game now.
I'll def update you here once I received them.

Thanks again for all your help.
 
rapt0r said:
Great news that its finally open.
Question Ben, will people who live locally be able to drop off their cards directly to the EVGA RMA office or have to send through the post? Only ask as Corsair have rented space at ** no competitors - EVH ** for their RMA office and even though I'm a 5 min drive away they still wouldn't allow me to drop of my failed PSU in person. Had to spent near £15 to send it in the post for a few miles up the road :(
Click to expand...

You could still have posted it in person.
 
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