Hello there,
I apologise for my delayed response. I'd like to reach out to you all with an update from the investigation.
The development team have been able to reproduce this issue during testing, and are investigating what could potentially causing this issue to occur in-game further. Once we have any updates to share with you, they will be posted within this thread or in the
News & Announcements forum once they're available.
Thank you to everyone who has taken the time to share their reports with us, and for including all of the requested information. I have shared the reports from the following players:
@The_R9X,
@AnanasFelice,
@Bladerunner4077
If you haven't already, please can you provide us with all of the the information requested below. Please note that without all of the requested information, we are unable to forward your report to the development team. To ensure that we gather all of the requested information, I suggest using the following report template:
- Do you have FidelityFX Super Resolution on? If yes, with what settings?
- Do you have FidelityFX CAS on or off?
- Can you please share images/a video which show your video settings in-game? Ideally, it would be great to see your setting with and without the HD texture pack. I'd recommend uploading any media to a sharing platform, such as Google Drive or One Drive, as this will allow you to post a shareable link within this thread.
- Can you please open a support ticket and submit your DxDiag for further investigation, as the development team are interested at taking a closer look at these for further investigation. Once you have opened a support ticket, please share your ticket number with us so we can ensure this is included in your report to the development team.
Please note that if you are using a GPU with anything under 12GB VRAM, you will not be able to use the pack correctly.
This is part of our minimum requirements. If you have less that 12GB of VRAM available, we would recommend uninstalling the HD texture pack. You can do this by checking the "Owned DLC" section for an uninstall button. If this option isn't there, you will need to upload your save file to the Cloud in New Game, then uninstall the game. Afterwards, reinstall the game, making sure not to select the HD Texture Pack, and then download yourr game save from the Cloud.
If you have over 12 but under 16GB VRAM, please lower your graphics settings to 'High'.
Some player have also shared that
rolling back their Nvidia drivers to an earlier version resolved the issue for them.