I don't have either of the Freesync monitors, but I do have the 34UC97. Here is my post from that thread on customer service. My monitors backlight bleed became worse within the first month and by that point I had owned it too long to deal directly with OCUK, so I had to the LG RMA process.
Mar 2: Called in and created the ticket. They asked for photos and I submitted them the same day.
Mar 16: Call in because I haven't heard back and it has been two weeks. Turns out they never transferred my photos onto the ticket so their techs haven't even reviewed the ticket. The agent promises me they will expedite this for me and apologizes.
Mar 24: Call in because I haven't heard back since the 16th. Agent checks ticket, say techs agreed it need to be repaired. Asks when I would like it picked up? We agree on Mar 26. He instructs me to take it off the stand and only turn in the monitor to the courier. I ask why I can't use the box it came in, he says the courier will bring there own and to not use me box. OK, simple enough.
Mar 26: Take time from work to meet the courier. Courier showed up with a box for 60" flat screen TV. Asks if my monitor is OLED? I tell him it is OLED backlit, but the display is IPS. Long story short, he doesn't want to take it because he knows it will get damaged in this box. Also, claims that he has been taught not to take "TVs" that are OLED without the stand. He calls his company and informs them. I call LG a bit upset, they assure me the courier will arrive with the correct box tomorrow and apologize for the inconvenience.
Mar 27: Courier calls me to meet up again. Says he doesn't think it will fit again, his company gave him a box for a 55" curved LG TV. We meet up again, more time taken from work, and we agree it shouldn't go in the box he brought. He was a nice guy and I couldn't fault him for not wanting to take it, it would be on him if it was damaged. The company he works for chose the box, not him. So we call LG. This agent wasn't very helpful. He called the courier's company and spoke with them, don't know what they discussed because I was on hold. He comes back and says he is sorry, but they will have to reschedule it again. I lost my cool. I told him this was ridiculous, I've been trying to do an RMA with them for close to a month now and I'm not taking anymore time off of work to meet their couriers! I asked why I couldn't just use the original box in the first place and he said they couldn't guarantee I'd get it back. I asked him to escalate it. He comes back on the phone and says they will e-mail the tech center to make sure they return my box and if not they will send me a new one, then he hung up right after finishing. I called back, explained to the new agent that the previous guy just hung up on me...that didn't get me anywhere, but he did assure me that what the previous tech said was in the ticket and he would talk to him about customer service. I got my box out, packed it with the couriers help.
This is the new bit.
2 Apr: Monitor is delivered. Very impressed with the turn around time. Initial impressions of the monitor aren't very good. After warming it up and recalibrating it with the i1 Display Pro to 6500K @ 100Lum I found a lot of backlight bleed in the bottom right corner. This was very noticeable even in broad daylight.
7 Apr: Called LG again to report back that the backlight bleed is still there and it is now worst. Rep on the phone was very short with me, as if I was bothering him with my call. I called him out and he became a nicer to speak with. He didn't ask me if I wanted to do the survey, probably because I would've down rated him. I sent photos of my monitor in yesterday and I'm waiting to hear back.
13 Apr: LG called and said the monitor looked to be in spec. They said that I should not use the monitor in a dark room and should use a brighter background. I normally use my monitor in the dark, that's why I have the lum set low. They said I could send more pictures or a video so the engineers could looking again. Here are the vid I sent.
https://youtu.be/Fmy7K0kFNv8
https://www.youtube.com/watch?v=Fmy7K0kFNv8
18 Apr: LG called and said they looked at the videos. They said monitor is within spec and to not view it in a dark setting. The backlight bleed shown in the right upper and bottom corners is visible in broad daylight. Dark content viewing is just not good. Highly regret this purchase.
All-in-all, I regret buying this monitor. If by some miracle LG can repair the backlight bleed, I will be happy, but it still would've not been worth the hassle.
