Finally, we're getting FTTP, woo-hoo! (it was installed in June 2024)
- Thread starter Feek
- Start date
We got a letter from Openreach last month telling us they’re going to be laying cables in our area for around 3 weeks and I just assumed that meant fibre (would they really go to the effort and expense of digging up the pavement all around my estate just to replace the copper?). I just spoke to an Openreach guy who happened to be doing some work over the road about it and he wasn’t even aware that they’d been laying cables (he was just on a repair job).
Is there any way to find out whether or not the work they’ve just done was actually fibre?
Is there any way to find out whether or not the work they’ve just done was actually fibre?
Openreach emailed me today saying they've added my address to their build plans. I checked the website and it says the build is planned between now and Dec 2026
Is the fact that they've already been digging up the pavement to (presumably) lay the fibre cables an indication that I may get it sooner rather than later or does it not really work that way?
Is the fact that they've already been digging up the pavement to (presumably) lay the fibre cables an indication that I may get it sooner rather than later or does it not really work that way?
Soldato
- Joined
- 16 Aug 2009
- Posts
- 8,104
I'm in the same boat theres been engineers spotted in the wild here too on and off the last few months could be FTTP could simply be a serious fault that needs fixing only time will tell. Even if they dig up the street doesn't mean it'll automatically arrive here though learnt that with Virgin theres a bloody cabinet sitting on the street outside the window can I get a connection? Can I heck. Got a smart meter fitted last week though after years of waiting so theres always hope though at the current rate things occur I'll probably be too old/deceased to be able to make any use of it lol
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After my failed install due to Openreach not showing up on the 12th, I have a new install date on the 20th,
I hope this time Openreach turn up!
Plusnet have confirmed I will receive compensation for the failure to install, copying this from their email.
"As discussed, your appointment is in place on the order for Friday afternoon, and we are hopeful that this goes ahead.
In relation to compensation, due to the order being delayed beyond your initial committed date, you will now qualify for Ofcom's automatic compensation scheme. This entitles you to £30.49 in recognition of the missed engineer appointment, as well as £6.10 per day, that the order remains delayed. This will be automatically credited to your account, within 30 days, following the completion of your order."
I hope this time Openreach turn up!
Plusnet have confirmed I will receive compensation for the failure to install, copying this from their email.
"As discussed, your appointment is in place on the order for Friday afternoon, and we are hopeful that this goes ahead.
In relation to compensation, due to the order being delayed beyond your initial committed date, you will now qualify for Ofcom's automatic compensation scheme. This entitles you to £30.49 in recognition of the missed engineer appointment, as well as £6.10 per day, that the order remains delayed. This will be automatically credited to your account, within 30 days, following the completion of your order."
... so close relation had an Openreach visit today - they were unable to push the 'rod' to pull the fibre cable through same channel being used by analogue line,
must be about a 50m distance and they believe it blocked about 3m from house; property is about 20 years old,
this issue will be escalated to another department apparently - whether this will now involve digging ? or do they have kit that will enable better diagnosis of the problem or more robust pulling strategy ?
must be about a 50m distance and they believe it blocked about 3m from house; property is about 20 years old,
this issue will be escalated to another department apparently - whether this will now involve digging ? or do they have kit that will enable better diagnosis of the problem or more robust pulling strategy ?
I am hoping to be able to have full fibre. But for some reason every property in my postcode except my address and the house further up our drive are showing as having it available. The availability tracker for us still shows the build as between now and Dec 2026. All openreach have said is that we on the reactive list. What ever that means.
The fibre checker map has been updated. It’s showing the area that I’m in is going to have the build started in the next 12 months. Not sure if the houses here are direct in ground or not. Doesn’t appear to be any ducting to the houses. There is a chamber right outside the house in the footpath that Openreach occasionally open up. Be interesting to see whether Virgin with their fibre overlay or Openreach get here first.
do you have any opinion on who pays the bill - my folks haven't had any garden/entrance re-architecture that could be the cause,
but I don't know how robust or large the conduit is ..... and haven't looked on google.
Was rather annoyed that it seems they weren't going to leave the master bt socket 'intact' for internal distribution from the EEmodem phone output 'socket',
to remote socket where they plugged master phone, so may have to rewire that for them
had pre-purchased a powerline set + long IP cables since it seems wifi on the new EEmodem is poor.
Bill wise there should be no charge to you or your parents.
Openreach have failed to turn up again for my slotted install date/time, this is the 3rd missed install date, how is this sustainable, if they do make the next appointment on the 2nd
it will have cost them over £200 in Compensation, more if they miss it again.
it will have cost them over £200 in Compensation, more if they miss it again.
There's clearly some issue that isn't being communicated properly and it's just resulting in you being given appointment dates that are then missed. Are you even getting the text messages about the appointments from Openreach?
In the meantime enjoy someone else paying for your first year of service.
In the meantime enjoy someone else paying for your first year of service.
Yes, getting emails from Plusnet and Openreach for each appointment, as they miss one new one arrives.
Also receiving the TXT messages from both before most of the emails.
So frustrating, If I'm not here for the appointment they can/will charge me £65.
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Do you ever get more than the initial one from OR.?
PN / OR failed on their first attempt for me, but only got the initial first txt from OR.
When it actually worked I got the initial and then several more, including several on the day from OR.
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I get the OR txt reminders over the last couple of days before the install date.
OR confirmation on all 3 missed dates, the night before, confirming the date and time stating to make sure that an adult was there for the installation.
Only ones on the install date I have received is stating they have missed the appointment and would be in touch (received after the install time)
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