I just bought an aero 15 (7700HQ + 1060), very nice notebook but seems to have a lot of issues.
This is the only place I see a gigabyte rep posting so here goes.
1. Can you please tell me how I can get smart manager to work?
When I try to open smart manager the screen just flashes to a different color profile for a second and then the smart manager UI never actually opens.
To replicate this issue simply clean install windows (in my caase Win 10 enterprise 1709), install the latest software frrom gigabyte, and try to open smart manager - it wont work.
I have tried installing driveres and software from smart update and also from the gigabyte website. I'vee tried smart manager versions 7.2.9 and 7.0.5 multiple times. All have the same probleme (screen flickers and UI does not appear).
I also tried running UnloadSM.exe first then launching GBSMV2.exe (from forum suggestion) - which also does not work.
Am I missing a software dependency of some kind because of the fresh windows install?
You can find countless examples of people posting about this problem:
https://linustechtips.com/main/topic/872783-gigabyte-smart-manager-cant-open/
https://www.reddit.com/r/gigabytega...ssues_with_smart_manager_on_gigabyte_aero_15/
http://forum.notebookreview.com/thr...5-owners-lounge.804575/page-160#post-10641794
https://forum.giga-byte.co.uk/index.php?topic=19248.0 (same thing but this guy had a p35)
https://forums.overclockers.co.uk/posts/31316281 (from this very thread but the guy didn't reply)
In a few cases this problem pops up because someone has installed mouse software - but for others including me we have no logitech software installed.
I think most of these people have just given up on the problem and not followed up. Can I get some help from gigabyte herer? Do you guys even know about the problem? I am going crazy ytrying to figure this out.
I am running a completely clean copy of windows. I just want this expensive machine to work witth all the features it was advertised.
2. When I am typing on the keyboard very frequently a key will register twice. This happens to the E, C, A, R, T, keeys and probably others.
If you have noticed typos in my post this is the reason why. Nevermind that some obscure combinations like LALT+LSHIFT+C or whatever don't work, I couldn't care less - but this very basic double-keypress issue basically makes typing impossible.
I have eupdated the keyboard firmware to 3.0.7 via smart updater but that does not help at all.
Is this a hardware problem? Is there any fix at all? Can you guys ship me a new keyboard or something or do I have to return the unit and go laptop shopping again?
To be honest, I ordered 2 aero 15s and I have both sitting in front of me. Both of them have this doublle-keypreses keyboard issue. I was hoping that 1 unit would work properly and I could just send the other one back but I am really disappointed and surpriseed that both have this issue. I want to like this laptop but I am getting the hint they they are defective. I also onnnly did a clean install of windows on one of the units because I am afraid smart manager will also get bricked on the other one.