If you send it to the place of purchase you get a brand new product, not a repair.
My card is getting hot, I don't particularly want them to re-seat the cooler (the most probable issue) and send it back. Yes it's going to keep cool now, but how many/much issues/life shortening has occured due to the temperature getting above 100 all the time?
The correct course of action is to send it back to OCuk, properly packaged, get it tested and get it replaced.
Now it turns out OCuk is not getting the same problems/errors we are and returning them back to us with a nice bill for the pleasure.
In my situation it doesn't help that the guys in OCuk tech support say "yes it sounds at fault", even after they have tested it. But it doesn't error while they have it so it's tough (my words not there's).
I wish I had just got the SE, but £10 seemed like a good premium for the speed. And now I just want what I paid for.