Hazro - Any Update?

Damage Inc said:
That is pretty good news boredhoe. (i assume you arent literally a bored hoe - mind you the recession is hitting everyone isnt it).

Did Hazro give you a clue as to whether they can roll out the fix for the banding without having to RTB the unit (ie is it something the user at home can apply?)

that single answer is going to cheer a lot of people up

Dam
Click to expand...
im not good at picking usernames :P

Yes it can be done by user, they're packaging it up into exe/dmg/etc files so that you can apply the fix on any OS.

Mick-1965 said:
What happened to the onsite warranty then ??
Click to expand...

It probably can't be fixed onsite very easily as it would require opening the case, soldering, testing, etc. TBH, I think that inside the monitor the power cable is coupling with the DVI cable (they're pretty close), and that the DVI cable to the control board isn't twisted/has no shielding so just needs to be swapped with something decent. The case is a giant shield so it's the only place I can see noise getting in.
 
Mick-1965 said:
Thats not the point.
The warranty for the first year clearly states " On site " usually a courier picks up your monitor whilst exchanging it for another.
Click to expand...

Yup I'd expect they will honour this and basically give you a temp monitor - a fixed version - whilst your one gets sorted out then return it and pick up the temp. Courtesy car if you will, like for like :p
 
mrk said:
Yup I'd expect they will honour this and basically give you a temp monitor - a fixed version - whilst your one gets sorted out then return it and pick up the temp. Courtesy car if you will, like for like :p
Click to expand...

For the people needing it then at least this.
Why they cant do just a standard swap out is beyond me.

Luckily enough mine doesnt suffer from the green snow, but if the firmware update doesn`t fix my black level problem its got to go back any way.
 
Mick-1965 said:
For the people needing it then at least this.
Why they cant do just a standard swap out is beyond me.

Luckily enough mine doesnt suffer from the green snow, but if the firmware update doesn`t fix my black level problem its got to go back any way.
Click to expand...

It's probably a case of stock levels, i.e. they don't have enough to do that, hence the RTB.
 
g5604 said:
yeah, whatever, they should reply to all emails.
Click to expand...

This is getting OT now. At the end of the day people who give a bad impression will be the last people served. You might get a reply if they get to the bottom of their list but i bet they're very busy atm. If it's been a few days, sending another email will put you on top of the pile and probably get you an answer quicker.
 
pretty shocked by the attitude here.. i sent a polite email 2 weeks ago.. the product is clearly defective, i don`t think it unreasonable for them to at least reply to an email. I am not the only one, people sent their monitor back because they did not get a reply.

I think its likely that people who work for hazro are some of the users on this forum.
 
Last edited:
g5604 said:
pretty shocked by the attitude here.. i sent a polite email 2 weeks ago.. the product is clearly defective, i don`t think it unreasonable for them to at least reply to an email. I am not the only one, people sent their monitor back because they did not get a reply.

I think its likely that people who work for hazro are some of the users on this forum.
Click to expand...

I cant comment on your attitude in your email because Ive not seen it.
Going by my own experiance their customer service / support is fantastic. Ive had a reply by phone within minutes one time ( took me by suprise ). so surely you must be doing something wrong. leave your telephone number and they call as I say sometimes within minutes.
 
Just to post about my own experience regarding my "more than defective" 24Wi.

Hazro answered to my emails 3 days later and accepted to do a Swap-Out, unfortunately as I live in France they can't do anything ...

Big thanks to OCUK who told me to send them back the LCD and tell them the charges for the delivery. Thoses charges will be refunded. :)

However, now it will take some time to have a working LCD back.
 
g5604 said:
pretty shocked by the attitude here.. i sent a polite email 2 weeks ago.. the product is clearly defective, i don`t think it unreasonable for them to at least reply to an email. I am not the only one, people sent their monitor back because they did not get a reply.

I think its likely that people who work for hazro are some of the users on this forum.
Click to expand...

I doubt it, If they did they would have contacted you after reading this thread.......

If you read the whole thread you will learn that I certainly don't.

The only reason why everyone presumed you were not polite in your emails to Hazro, is because your last few posts here are all pretty rude and childish.

yeah, whatever, they should reply to all emails.
Click to expand...
^ this all assumes they will bother to answer you emails.
Click to expand...
 
Still not heard anything from them regarding the firmware. I'll have to wait another week yet for the HZ26Wi. If this doesn't fix it, I'm worried I'll be outside of the 28 days Sales of Goods Act and thus won't be able to get a refund. I guess I'll have to live with the banding...
 
In my experience I found Hazro to be on the ball with wanting to fix issues those of us who bought the first screens found. Sure it took a while and many people did not get a response soon enough but they did contact people back during the working day by phone or email with updates and everything. I would say things will work out, just hang on :D
 
You must log in or register to reply here.
Back
Top Bottom