Hazro - Any Update?

Had an update:

All monitors affected by either or both of the above issues are to be re-called as there would be significant delays in developing a user installable firmware fix. Hazro estimates that a firmware upgrade will take approximately 2 hours and in most cases, the Customer will have their monitor returned within 24-48 hours [depending on the time of day a returned unit arrives back at Hazro].

Hazro will provide further instructions via email on how to register for a firmware fix. A self-registration portal is being set up to automate the returns procedure. As mentioned in previous communications, an upgrade on the HZ26Wi is scheduled for one week after the upgrade on the HZ24Wi.

FURTHER INSTRUCTIONS:
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Hazro will email all affected Customers with a link to the self-registration portal once completed. This will most likely take place this weekend.

NOTES:
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Many customers have expressed concerns about the possibility of Hazro swapping out monitors [i.e. receiving a different panel to the one they sent back]. Hazro will not swap out monitors and therefore, all Customers will receive the same monitor back with the addition of updated firmware.

No cables or accessories are required to be returned with the monitor.

All collect and return costs will be borne by Hazro.
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So looks like this will all be taking place early next week and people should have their screens back not long after!
 
Blimey - this is all a bit of a kerfuffle. Fair dues to Hazro if it all plays out ok. Bloody silly of them in the first place to ship when the most basic of checks hadn't been made.
 
You only get the green snow under certain conditions though, notably after the screen has been on for a bit and under certain colour shades. I suppose these should have been checked but usually basic checks are done by most makers.

Dell are notorious for not checking and in the end going through 4-5 revisions of each model and BenQ are something else :p

The only screen I've owned to date that has not had a single physical fault is the HP 24" in the other thread. But hopefully the firmware update will put everything into the round :D
 
Hmm, I'm going to have to send a web note to them to register myself as a person with issues then :o

I have another possible issue with my screen though, just want to know if any one else gets it and if not then I might have to get my panel straight swapped out for a new one.

I have a grey hue on the screen that moves as you look at the screen from different angles. It affects all colours but majorly black and dark greys, if I look at the screen from anything other than straight on the blacks will colour shift into the light grey range. I can notice it on OCUK forums as the blue at the edges of the screen starts to look slightly purple.

The issue basically means the colours aren't correct when viewing the screen from the side.

Edit: basically, for everyone else if you look at the monitor from an angle, then do the blacks stay the same as if you were looking at it straight on?
 
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not really surprised that the installable firmware failed to happen :-(

so do we get a replacement monitor while its being fixed? i only have one monitor now, and i need it for work!
 
go.mole said:
Edit: basically, for everyone else if you look at the monitor from an angle, then do the blacks stay the same as if you were looking at it straight on?
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That's called "white glow" and is a drawback of IPS technology, it seems to be worse on a glossy screen though, as it it's hardly apparent at all on the HP 2475 I got instead.

The only way to prevent the "white glow" is to have an A-TW polarizer, and only NEC have those added by LG.Display - so you'll be looking at paying silly prices for a 2690.

Roll on SED I say, that'll do away with all these LCD drawbacks :p
 
Crazy as it might sound, I'm prepared to drive up to their building and wait 2hrs while they fix it and drive back down again to Kent. I don't really trust the couriers or Royal Mail. At least I can go to the Bullring for the first time :)
 
Hi all,

Ok, so as predicted, the firmware fix that we could apply has failed to materialize. I didnt think for a moment it would, but we all like to cling to hope...

So now we have to RTB the monitor I have a question. People on this forum are sending hazro webnotes registering their banding and no doubt green snow issues. However, when you go to Hazro's site, under contact us there is a section called "what do i do if my monitor has a fault?" and it clearly says contact OCUK.

So:
a) is that a load of rubbish and do i need to send Hazro a webnote to sort out the banding issue?
b) if so - then is the 'webnote' the form at the bottom of the contact us page? ive never done a webnote before in my life and wouldnt know one if it came up behind me, tapped me on the shoulder and introduced itself whilst offering to buy me a drink at the bar (in my deluded mind, wenbotes appear to be attractive girls).

Cheers,
Dam
 
It says contact OCUK because only OCUK sell them, wel this is no longer true because a local big pc store near me is selling them now too :p

Those of us dealing with Hazro direct bought our screens from them direct when no retailer was selling them.
 
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