Hazro series - HZ30Wi, HZ30WiQ, HZ27WA, HZ27WB & HZ27WC

Just to let you know. Two days ago my hz27wa broke - black screen no picture. After considering shipping it back to UK i decided not to because shipping it via ups would cost around 200GBP :P.
I found company that repairs all sorts of LCD's from all manufacturers and close to my flat. They called today and said panel inverter HX-194V-0 needs a replacement. It will cost 40GBP in total(part+service fee).
Letting you know so you can update your stats and inform hazro if you want to.
I will repair it here in Warsaw if needed. I know it means good bye warranty but at least it doesn't cost a fortune. If hazro wishes to contact service directly feel free to drop me a message.

I still love the screen and would by it for second time.
If it lives those 3 years then i will by satisfied.
Regards
 
hazro said:
The ratio of good/bad is why OCUK are still stocking these. The industry average for RMAs on FPDs is around 3.5% according to Meko and we are well below that. For every 1 fault reported, around 30 go without issues. Forums by nature have a critical/scrutinising tone with positive feedback rarely posted. Speculation on the quality of 'B' grade units should be based on actual customer experience. As our stock is labelled 'A' or 'B' grade (with nothing in-between), there will (no doubt) be many satisfied customers receiving e.g. units used by engineers for inspection with no faults whatsoever.
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And yet those are your "accepted" RMAs.

Your and everyone else's definitions of various issues vary wildly. You also have to look at complaints with respect to volume sold... Other companies hold a much greater market share than you do and yet you don't see threads quite as full as this one for any other manufacturer. I am by no means saying others are perfect, Hazro really stands out...

More of the people on here with issues are turned away, rather than accepted. These aren't included in your stats, of course. This doesn't even cover those who suffer from faults and can't be bothered or don't have a big problem with the issues, willing to accept it for the price. Fair, the latter is a non-issue for you, but it still adds to the numbers...

Alternate companies are able to offer much better quality screens in general, with 0 dead pixel guarantees and 3 year next business day on-site support, with an exceptional attitude towards replacements of faulty units for only £100-150 more than you.

You will get people willing to try their luck with you at the price point, so fair play to you for exploiting those more budget concious.

That still does not mean that your support, QC issues and policies are in any way acceptable.

If you at least made your policies discoverable on your website, it would be much more acceptable... Then at least people could formulate a more informed decision.

I am not saying you need to plaster it accross all of your adverts, no company would ever do that, especially with your policies... But at least make them discoverable on your site!!!

Your warranty, quality control and customer support is some of the worst
 
well said crinkleshoes. It's your customer service that stinks hazro. I'm sure a lot of people would pay slightly more for your monitors if you had a much better quality control regime and your customer service is better. Do you really see yourselves lasting for years to come if your customer service is so poor??
 
To be honest you get what you pay for. It's cheap and don't forget that. Dell's scale of production is huge and that makes comparisons flawed. They have better deals with LG and other suppliers.
The panel itself is good and i love the glass. If I could afford I would most likely buy NEC or EIZO 27", but for similar grade panel you pay twice or even more and none of them make glossy screens. Only thing I miss is ergonomic stand, but that can be done with after market arm (ergotron)\wall mount or just proper desk/chair adjustment.
Also don't forget that people are more likely to complain than praise any given product.
If you search Internet you will also find people complaining on EIZO or NEC 1000+GBP products.
Even if it would cost me 50GBP every year to repair some small circuit I would still buy it.
Atm I'm working on my oldy goldy backup EIZO F560i-W and I can't wait to get my screen back(1024x768 feels like a large phone now :P).
 
crinkleshoes said:
Your and everyone else's definitions of various issues vary wildly. You also have to look at complaints with respect to volume sold... Other companies hold a much greater market share than you do and yet you don't see threads quite as full as this one for any other manufacturer.
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Our policies are different to our competitors because we have a completely different setup altogether. As most of our consumer models are sold exclusively via OCUK, most issues are reported in this single thread. To suggest other vendors don't have as many issues: to that we simply smile. We suggest signing up to Meko's warranty publication for stats on who tops the list (figures are based on percentage of units sold).

crinkleshoes said:
Alternate companies are able to offer much better quality screens in general
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If this is a reference to panel sourcing, we completely disagree. We use the same channels. There are times when vendors get it wrong due to no fault of their own (please refer to reviews of Apple's miniDP to DL DVI adapter and it makes you wonder how such a reputable firm could get it so wrong. However, we feel for them wholeheartedly as we're aware its not their fault). Another example can be NECs failure to control dust accumulation in their earlier 4:3 displays. NEC issue or Hyundai Electric who assembled for them? Notorious issues with some Dell units and the list goes on.

crinkleshoes said:
If you at least made your policies discoverable on your website, it would be much more acceptable
Click to expand...
Agree: these should be published but they are available in the instruction manual which can be downloaded from the site. We'll have these published under our new warranty section.


Hazro monitors are not for everybody and admittedly, there have been issues with quality, support and supply. We accept the reasons for these shouldn't have to concern customers and it is our obligation to sort out issues. We try to get back to email/support requests within 24 hours and over the past few months, this has steadily improved (we're now down to same day responses). All things considered, feedback has generally been very positive which is why OCUK continue to supply. As mentioned previously, we have around 30 satisfied customers for every bad unit reported. Our 30inch monitors are rock solid with a RMA rate of around 0.3% and we are aware of many posters here who have had their 30inch units without issues. The same also goes for 27" models. Where we detect issues with forthcoming models, we drop them altogether (e.g. 24" LED 16:10 display which was dropped). We've said it from day one: these 27" LED models are excellent value for the money.
 
Jimbo85uk said:
Thanks for the reply, genuinely appreciated.

I was also looking at the U2711 myself, it seems the extra money gets you a decent warranty and customer service. So probably my best option, as I don't fancy causing myself stress over sending monitors back and forth.
How does the Dell perform as a panel for gaming? I'm not a hardcore gamer, but I do play quite a bit. I only ask as I've read some comments about it having quite high input lag.

Cheers again, Jimbo.
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I had no problem playing on my u2711 didnt notice input lag and I play PC,Xbox and PS3 mostly halo on Xbox. I sold my u2711 because I didnt like the AG filter and I love my HZ27WD.
 
I purchase the "Hazro HZ30Wie" and well... What can I say... I don't usually post reviews, but, receiving this monitor made me feel obliged to post up a some kind of mini review.

The monitor came well packed, I did get an initial shock when picking up the box for the first time, it's very heavy! After unboxing the monitor, it was pretty simple setting up the stand and getting the panel attached to said stand. I would recommend 2 people due to the size and weight of this thing.

FYI - My previous monitor was a 26" Samsung T260, now this monitor has great picture quality and vibrancy but lacks on the viewing angle side imho.

I purchased this new monitor for the main purposes of gaming and programming.

So, my next step was to plug this baby in, and when I did, boy way I impressed. My Samsung does not come close in picture quality, vibrancy or viewing angle (especially viewing angles!). I simply can't express how impressed I was with it.

There were no dead pixels which was a fantastic bonus, I have tried out a few games like BF3, Rift, FFXIV, Super SF4 and a few others. I haven't seen any ghosting issues or signs of bleeding what so ever.
I would highly recommend this monitor to anybody looking for a high end gaming monitor @ 2560 X 1600.

I now just hope that I don't get any issues with it in the future, and If I do, they are resolved smoothly :)

Peace!
 
I'm interested in the Hazro HZ30Wie but are there any PC cards that support 10-bit over Dual-DVI? I think some do over Display Port and there may be some ATI FirePro/FireGL cards that do -- but those are priced at for-pro-only prices!

In an earlier post, Hazro posted that the 10-bit version may be more difficult to calibrate and profile. This puzzles me as surely 10-bits gives one more flexibility to transform one colour space (e.g. sRGB) to another (e.g. aRGB). But if one is just using an 8-bit card/port then surely there's no practical difference between the HZ30Wie and HZ30Wif (which is available cheaper direct from Hazro).

Even if there are 10-bit Dual DVI cards that mortals can afford, the only app that supports 10-bit graphics seems to be Photoshop.

So, I'd appreciate if Hazro/OCK could help identify if there really is any reasonably priced hardware support for this monitor and if they are aware of any software support for 10-bit. Otherwise, it looks like the 8-bit monitor is the better buy and the 10-bit is pointless.
 
Ahh what the heck, I went for the HZ27WC B-Grade, 290GBP with VAT included and delivery to NI. Just couldn't resist. Will post back with my impressions.
 
I think Flying Pig has just taken a massive Leap of Faith. Wish me luck :D

leap-faith.jpg
 
hazro said:
If this is a reference to panel sourcing, we completely disagree. We use the same channels. There are times when vendors get it wrong due to no fault of their own (please refer to reviews of Apple's miniDP to DL DVI adapter and it makes you wonder how such a reputable firm could get it so wrong. However, we feel for them wholeheartedly as we're aware its not their fault). Another example can be NECs failure to control dust accumulation in their earlier 4:3 displays. NEC issue or Hyundai Electric who assembled for them? Notorious issues with some Dell units and the list goes on.
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Not with reference to source, I believe it's actually an LG panel used in all of these 27" screens?

Perhaps my choice of using the word "screens" was non-ideal here... replacing with "offerings" should suffice.

I am referring to manufacturing quality, features, stands, inputs, HDCP compliancy etc. Most of those stem from "you get what you pay for", which is fair - you have to cut features to meet the price. Personally, I would think if you were to offer added value features, people may very well be willing to pay the extra - the question is, can you be competative with the likes of the Dell pricing? I imagine not.

The last bit I've mentioned, HDCP compliancy, was something that really stood out to me. Such a feature has been standard on nearly all monitors for years now and to not include such compliancy means the monitors can't be used for what a lot will be wanting to use the screen for - playing high definition video. I look forward to the day HDCP bites the dust, it's completely un-necessary besides generating revenue for Intel.

There are work-arounds available, of course... through un-supported 3rd party applications - this just doesn't seem reasonable. Such a lack should be made clear, even if the workaround is the only offered solution.

hazro said:
Agree: these should be published but they are available in the instruction manual which can be downloaded from the site. We'll have these published under our new warranty section.
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Thank you for that, that sounds perfectly reasonable to me :)

hazro said:
Hazro monitors are not for everybody and admittedly, there have been issues with quality, support and supply. We accept the reasons for these shouldn't have to concern customers and it is our obligation to sort out issues. We try to get back to email/support requests within 24 hours and over the past few months, this has steadily improved (we're now down to same day responses). All things considered, feedback has generally been very positive which is why OCUK continue to supply. As mentioned previously, we have around 30 satisfied customers for every bad unit reported. Our 30inch monitors are rock solid with a RMA rate of around 0.3% and we are aware of many posters here who have had their 30inch units without issues. The same also goes for 27" models. Where we detect issues with forthcoming models, we drop them altogether (e.g. 24" LED 16:10 display which was dropped). We've said it from day one: these 27" LED models are excellent value for the money.
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That also sounds good.

I realise that my posts in this thread may come accross as inflamatory - they're not meant to be that way - just an open and honest viewpoint.
 
crinkleshoes said:
HDCP compliancy... Such a feature has been standard on nearly all monitors for years now and to not include such compliancy means the monitors can't be used for what a lot will be wanting to use the screen for - playing high definition video.
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Most HZ27WC models made after November 2011 are HDCP compatible but we don't advertise them as such for various reasons. As we're not a fixed SKU vendor (i.e. we don't have one model, market it for 2 years and move onto another), licensing HDCP would have cost us upwards of 2mil USD. This enclosure is shared by many panels: the 27" CCFL as well full HD panels. Additionally, our controllers are numerous: e.g. the non-glass HZ27WC has a square like plastic cutout next to the front LED (bottom right corner). That is a IR module which we use on controllers with TV input (not in Europe). The point is with so many combos of panels and controllers, registering each one would cost us a fortune (HDCP don't allow universal submissions). By not labeling it as 'HDCP compliant', we can pass on savings to the customer. These consumer displays account for <20% of our turnover so to invest in these large sums isn't economical.
 
I had to make a choice recently about upgrading from a 24" Dell, to a 27" monitor.

To be fair, the lower price of the hazro models did tempt me for a while, and if you could match Dell's zero bright/stuck/dead pixel policy I'd have opted for one, though I understand that at these prices that is just not possible.

But even one single faulty pixel, even if it wasn't that noticeable would drive me crazy because I would always know it was there, even if it wasn't immediately visible - perhaps a slight touch of OCD. :p
 
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