Soldato
This is true. Our local hermes guy is great. I have a lot more problems with Amazon logistics as it gets closer to Christmas, with several items going missing last year.
Hermes just stole my parcel?
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Soldato
Doesnt look good. Was it an expensive item?
Soldato
I recently had a similar problem, bought an item on a tuesday, for next day delivery, by friday there had been no attempt to deliver, so I contacted the vendor, who gave hermes a kick. The next day, it changed to 'delivered to safe location' and I queried this also, and was told that this happens usually when they intend to deliver the next day. All in all, a lot of faff.. it eventually arrived the next daym but I was still miffed.
No, it was a £50 mouse, but I don't particularly want to lose £50, lol. There's no way I'm going to be held responsible for this.
Soldato
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Yup. Its happened to me too a few years ago now a Playstation 3 would you believe. Luckily Amazon did and so I got another... via a different courier.
They're well known for it. Depots have been raided by the police more than once. Google it.
You're lucky it was only £50. Mine was £250+ lol
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Neither do Hermes.
Often just self employed drivers that really couldn't care less. Fairly sure they get paid by delivery so often just take whatever they can get and shove it anywhere. We accepted a parcel for 2 streets away only because we could ensure it actually gets to the correct place.
yeah, i've had this on Amazon, turned out to be Chinese sellers. first item, electronics, turned up late and not via the courier they'd stated - was crap but i got a return/refund no prob. Second item, electronics again, said they used Royal Mail, the tracking number sent me to what looked like a made up page for a Chinese courier, had "picked up" on it and literally nothing else. as soon as the delivery date had passed i jumped on them and ended up getting a replacement item next-dayed from a GB address :-/
it's a shame RM etc can't set up an "authorised used" type number so you could check before hand that the person you were buying from actually used that company and were recognised by them.
Soldato
Hermes / Yodel just awful couriers. If I know a retailer uses either of these, it puts me off buying from them.
MyHermes driver was going to leave three packages outside and empty flat not 10 minutes ago. I stay in a block of 6 flats and I my front door is perhaps three steps from the empty flat's front door. Fortunately I heard his bar code reader beeping and went to see what was happening.
I told him the flat was empty, it cannot be as I have these packages says he, looking at the items I see that he at the wrong address. He wants number 60 flat 4 we are number 64 and he was leaving the goods outside flat 4.
Surely the ability to read is a prerequisite in this type of work and why did he not knock at my door, why just leave them?
I told him the flat was empty, it cannot be as I have these packages says he, looking at the items I see that he at the wrong address. He wants number 60 flat 4 we are number 64 and he was leaving the goods outside flat 4.
Surely the ability to read is a prerequisite in this type of work and why did he not knock at my door, why just leave them?
Soldato
that takes time. because they are usually paid per parcel, quite literally time is money so wasting it knocking doors and talking to people is avoided like the plague!
Soldato
For something that small just use RM 2nd class signed for, never had any problem with Royal Mail, ParcelForce or DPD, the worst for me are APC, saying roads are closed and they can't deliver so you have to go to their depot!
Soldato
Whilst I agree with everything that's been said here, my Hermes driver back when I was in Norwich, was actually very good. A young Czech woman that was into motorbikes. She always chatted to me about the bike as I was often working on it, and always made sure I got my parcels.
It arrived finally. But the outer packaging was pretty much exposed and could see what was inside. Almost positive that someone has looked what was inside. Also doesn't make sense that my barcode was scanned on Friday and "delivered".
Not touching Hermes again.
Not touching Hermes again.
He had to scan three parcels within in three feet or so from my door so time really doers not come into it.
Soldato
course it does. they don't want to have to interact with people in any way in case it slows them down. knocking doors mean potentially speaking to people, meaning time wasted. beep and abandon is how they seem to work.