This is a blow by blow account of my experience with MyHermes, without a doubt the worst, most incompetent, most dishonest company I have ever dealt with. In October last year I purchased a computer part on Ebay from a seller in Manchester. The parcel was entrusted to MyHermes and was never delivered. MyHermes created a fictitious delivery docket stating that the parcel had been delivered to an address in Kennington in South London, nowhere near my studio in East London. They claimed to have passed this document onto the seller and to Ebay who then refused to enforce a refund on the grounds that I had signed for the delivery and was lying in order to steal a few lousy pounds off someone I didn’t even know. In April this year I issued proceedings against the seller in the Small Claims Tribunal and also issued a summons to MyHermes under Section 7 of the Data Protection Act obliging them to provide me with all documentation relating to the delivery. They refused on the grounds that they are not required to release any information to anyone but the seller, a legal fiction that I brought home to them via a solicitor’s letter. From that point they had forty days to provide the information requested, failing which I would have bailiffs visit them and obtain the documentation by any means they saw fit. MyHermes then realised the game was up and they were stuck between perjury and contempt of court, and shortly before we went to court they admitted that they had lost the parcel in December last year and that they had known that all along. All of their protestations regarding the safe delivery of the parcel had been deliberate and calculated lies. The seller settled, paying all my legal costs, and last I heard he intended to recover his considerable losses from MyHermes. Okay, parcels get lost, it happens, but nothing – and I mean NOTHING – can excuse the grotesque and dishonest manner this incompetent shower dealt with this matter. They knew perfectly well that they had not delivered the parcel but they continued to claim that they had, and they deliberately lied to the seller and to Ebay in order to back up their deception. I might also add that Ebay was utterly useless in helping to resolve this dispute and took MyHermes word without question, despite clear proof that they had been lying from day one. When I sent them the email from MyHermes showing that I was right and they and MyHermes were wrong, the pompous little jobsworth who had been 'dealing' with the dispute broke contact. Needless to say I have never received an apology from any of the parties involved. So, never, ever assign a parcel to MyHermes and do not buy from anyone who does. Before you buy from Ebay, Amazon or any other online marketplace do what I do and ask the seller to assure you that they will not be using MyHermes, and if they are, do not buy from them.
