I hate Royal Mail

Yours missing out you should get £39 not £37 :D

Unlucky though, but you can't expect them to cover anymore for a small amount.

Especially with the untracked services they offer, (Recorded is untracked it goes in with the normal mail)

Otherwise you would get people complaining all the time that my diamond ring has gone missing when I put a 39p 1st class stamp on it.

You agreed to this when you purchased it, you can't complain when you agreed to it in the first place.
 
I recently received a 1st class recorded package about 2 weeks late.

Even worse is that I sent a Special Delivery package out 2 days ago, so should have arrived yesterday, but the other person has not received it, and the tracking is showing blank on the site...I've never had an issue with SD, looks like im gona have to call them up today :eek:
 
You agreed to this when you purchased it, you can't complain when you agreed to it in the first place.

Look you didnt pay me extra when I came round your house to help you move so really its your own fault I flogged all your kit on Ebay and you can only have a refund of £50.
 
I always barter with the post office to get the insurance thrown in. Works 60% of the time because im usually in a bad mood considering the local post office at dinner time is like a zombie apocalypse of old people. They just want to get rid of me before I use more rude words in front of the easily offended zombies.

The only time I had a problem was when I sent a motherboard and other computer bits to a friend in Slovenia in a huge padded box inside a box which was also inside a box. They managed to well and truely Ace Ventura it, but the guy did end up profiting from RRP value of the old items I sent and bought himself a brand new system. IT was like getting blood out of a stone mind you.
 
[TW]Fox;14945178 said:
Look you didnt pay me extra when I came round your house to help you move so really its your own fault I flogged all your kit on Ebay and you can only have a refund of £50.

That analogy doesn't really make sense so stop saying it.

You were aware of more expensive and insurable postal services when you sent off your phone. It's your fault that you didn't select one.
 
Fox if you're seriously considering pursuing this you might be best going to the company who are buying your phone off you; they paid the majority of the postage and may be a bit more sympathetic to your plight. They must have procedures in place for this sort of thing.

The company buying his phone of him is royal mail :D

I think that's what is getting his goat - royal mail are not just the delivery service here.
 
That analogy doesn't really make sense so stop saying it.

How? It's the same thing. I don't mind insuring things against acts of god or outside influences but to have to pay an organisation extra if you want a guarantee they won't screw up what you've asked them to do is ridiculous.

'Certainly we'll fix your car but it'll be an extra £10 an hour if you wish to insure yourself against us dropping things inside your cylinder head or the tea boy stealing your stereo whilst its with us'.

You were aware of more expensive and insurable postal services when you sent off your phone. It's your fault that you didn't select one.

I selected Recorded which is above what the ROYAL MAIL OPERATED phone recycling service told me to do. They told me to simply whack it in the post box!
 
There are postal strikes all over the place. Even if they're not striking in your area there are loads of delays sending mail cross country. Your phone is sat in a warehouse somewhere.
 
[TW]Fox;14945178 said:
Look you didnt pay me extra when I came round your house to help you move so really its your own fault I flogged all your kit on Ebay and you can only have a refund of £50.

But if you told me that there was a possibility you would eBay all my stuff I would not have used your services.

The point is you were aware this could happen and agreed to it.

The Royal Mail were upfront with it.

Royal Mail did not force you to use their services.
 
[TW]Fox;14945236 said:
How? It's the same thing. I don't mind insuring things against acts of god or outside influences but to have to pay an organisation extra if you want a guarantee they won't screw up what you've asked them to do is ridiculous.

'Certainly we'll fix your car but it'll be an extra £10 an hour if you wish to insure yourself against us dropping things inside your cylinder head or the tea boy stealing your stereo whilst its with us'.

You're implying by some of your examples that what they've done is deliberate. That is why above I said your analogy doesn't make sense.

[TW]Fox;14945236 said:
I selected Recorded which is above what the ROYAL MAIL OPERATED phone recycling service told me to do. They told me to simply whack it in the post box!

You didn't say this above. You stated yourself that you opted to bypass their instructions of just "drop[ping] it into a postbox" and then chose to use recorded delivery. Again, this is nothing more than your own fault. You called it in the sense that you wanted to take a precaution - you just didn't insure yourself well enough.
 
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It's my fault that somebody else lost my property, cool. I deserve to lose my phone.

You're implying by some of your examples that what they've done is deliberate

I'm not going to spell out what I think because it would be libellous but postal worker + sealed bag with HELLO THIS IS A PHONE = ?
 
Based on your "logic"

Would you want the cost of every letter increased massively to cover all the loss?

You can't have a cheap service (39p to send a letter next day anywhere in the country) without having some limitations on the amounts they will pay out for, Royal Mail could never afford to pay out.
 
I would prefer a sensible pricing structure with guarantees rather than the ridiculous notion of 'Well we can take your money but... dunno....', yes.

50-60p a letter sounds reasonable instead of 30p or whatever it is.

If they can't provide a reliable service at 39p then do not charge 39p. (Although the total cost of my service was about £2.30 or something).
 
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