Ok, so I've spent some time reviewing this case thoroughly. In all honesty, it's very difficult to ascertain whether or not the PSU has been opened prior to it arriving with OcUK. However, a few things point out to me that it has not been opened, such as the centre part of the label where the screw head is being intact, something which would not be the case if a tool had been inserted into the PSU. Also, looking from a competely neutral standpoint, I have every reason to believe that the customer is genuinely being truthful and has little to no reason to open the PSU himself.
With this in mind Techen, please get in touch with customer service and we can do one of two things.
1) Send you a replacement PSU free of charge.
2) As you've appeared to have already fixed the issue, we can offer the value of the PSU as a credit note against your next purchase.
Please contact customer services or call our sales line and ask them to speak to me, or show them this thread once you have decided what you want to do.
Regarding everyone who is being put off by this occurence, I agree it has not been exemplary service from OcUK, usually we have industry renown excellent customer service and satisfaction (remember who started accepting GTX970's back first after the whole 3.5GB scandal, and more importantly, who didn't
) but even the best get it wrong occasionally. Our returns department are an excellent bunch who do a great job and we have already reviewed the process in full and have put things in place to avoid this happening again.
I would like you to buy SuperFlower in confidence in future, as you also have me to contact if anything goes wrong, and as the PSU product manager at OcUK, it's my job to make sure you guys are all satisfied with your purchases. This goes for any brand too, not just SuperFlower, so hopefully this will alleviate some of your concerns.
