Insanely annoyed at the RMA proccess with Superflower

ChugNorris · 16 Jan 2017 at 15:02

Loxa said:
@chugnorris can you take a look at my cs thread please having a similar problem.

I have, and Bailey has confirmed that we can handle your RMA ourselves as you would prefer, but it may be quicker to speak to the manufacturer directly. However, if you would prefer OcUK to deal with it, we will do. I believe an RMA number has been sent to you already.

Loxa · 16 Jan 2017 at 15:04

That is not what i was told upon purchase, i will fix it myself..

Bailey · 16 Jan 2017 at 15:12

Loxa said:
That is not what i was told upon purchase, i will fix it myself..

Well the RMA is there if you need it........................

Akagi · 16 Jan 2017 at 15:47

Lol......

Person A: Can I have the thing?
Person B: Yes, here is the thing.

Person A: Forget it, I'll do it myself..... :mad:

Bailey · 16 Jan 2017 at 16:28

Acme said:
Lol......

Person A: Can I have the thing?
Person B: Yes, here is the thing.
Person A: Forget it, I'll do it myself.....

lol

Akagi · 16 Jan 2017 at 18:15

You're going through the ringer today

Loxa · 16 Jan 2017 at 19:32

Good jokes, top bants.

@Techen where did you find a 3pin to 2pin adapter & was that a Corsair SP 120mm fan you used? I have some quiet series hanging around i think.

Asura88 · 16 Jan 2017 at 21:14

Hm, I did search and found this :-

https://forums.overclockers.co.uk/showpost.php?p=26947774&postcount=2

Which i take to mean the unit is replaced immediately here and what happens with the faulty unit is then between ocuk and the manufacturer.
I honestly wouldn't mind it being send back to Taiwan Via ocuk, but I've just ordered a superflower unit and wouldn't mind some clarification on this myself.

Loxa · 16 Jan 2017 at 22:25

Asura88 said:
Hm, I did search and found this :-

https://forums.overclockers.co.uk/showpost.php?p=26947774&postcount=2

Which i take to mean the unit is replaced immediately here and what happens with the faulty unit is then between ocuk and the manufacturer.
I honestly wouldn't mind it being send back to Taiwan Via ocuk, but I've just ordered a superflower unit and wouldn't mind some clarification on this myself.

Exactly the point i made in my CS, many threads state OCUK deal with it for the full 5 years but seems not all of a sudden.

Akagi · 16 Jan 2017 at 23:08

That was my interpretation too, I have to admit. Just couldn't resist the opportunity of a quick joke.

In any case, it isn't Baileys fault, he doesn't make the decisions. But someone needs to decide what is going on and let people know!

Loxa · 16 Jan 2017 at 23:31

Acme said:
That was my interpretation too, I have to admit. Just couldn't resist the opportunity of a quick joke.

In any case, it isn't Baileys fault, he doesn't make the decisions. But someone needs to decide what is going on and let people know!

Nail on the head.

wsh · 18 Jan 2017 at 21:24

I was about to buy a Super Flower Golden Silent 500W from Overclockers this evening until I read this thread. Good on Overclockers to do the right thing in the end but shame the OP had to resort to posting on a public forum to get the issue sorted. Finding out how poor Superflower customer service is (post 1, 2 and 25, up to 28 working days to RMA really!?) was insightful and has put me off the brand.

So now looking for a different silent power supply for a new Kabylake i5 build...

Loxa · 28 Jan 2017 at 16:54

wsh said:
I was about to buy a Super Flower Golden Silent 500W from Overclockers this evening until I read this thread. Good on Overclockers to do the right thing in the end but shame the OP had to resort to posting on a public forum to get the issue sorted. Finding out how poor Superflower customer service is (post 1, 2 and 25, up to 28 working days to RMA really!?) was insightful and has put me off the brand.

So now looking for a different silent power supply for a new Kabylake i5 build...

Don't blame you, still no reply on why there is so much confusion and staff stating different things.

pastymuncher · 28 Jan 2017 at 18:54

Just buy a EVGA G2/G3/P2/T2 instead then. You get double the warranty anyway with EVGA. They are based on the relevant Superflower psu's (Leadex Gold/Leadex Gold II/Platinum/Titanium) and the only differences are a different fan, no led's, some internal tweaks and a extra 5 years of warranty. I would rather have the EVGA version for the warranty and excellent customer service, especially as you send it to the UK now.

wsh · 28 Jan 2017 at 19:06

pastymuncher said:
Just buy a EVGA G2/G3/P2/T2 instead then. You get double the warranty anyway with EVGA. They are based on the relevant Superflower psu's (Leadex Gold/Leadex Gold II/Platinum/Titanium) and the only differences are a different fan, no led's, some internal tweaks and a extra 5 years of warranty. I would rather have the EVGA version for the warranty and excellent customer service, especially as you send it to the UK now.

Good call. I've bought the EVGA Supernova 650 P2 instead.

ViRuS2k · 4 Feb 2017 at 10:46

nice outcome

hope i dont run into this kind of issue with my 2000w superflower psu

Techen · 13 Feb 2017 at 15:59

I can't believe this thread is still going. Also, Am still using that same powersupply to date. Still going strong.

Loxa · 14 Feb 2017 at 19:14

Techen said:
I can't believe this thread is still going. Also, Am still using that same powersupply to date. Still going strong.

Good to hear, been a bit of a nightmare getting hold of a 3pin to 2pin.

Techen · 15 Feb 2017 at 02:16

Loxa said:
Good to hear, been a bit of a nightmare getting hold of a 3pin to 2pin.

What chu mean? Like fan cable?

Loxa · 15 Feb 2017 at 18:07

Techen said:
What chu mean? Like fan cable?

Yeah the adapter.