I've been had... (Xcade)

Liam Kimpton · 27 Sep 2018 at 14:22

Always read this forum, never been signed up to many forums but thought id jump on: have you got anywhere with this? i am sort of in a similar situation but i have my cab, just no artwork for it which i also paid for, mine is a full custom 32" widescreen cab with xplates. it looks good minus the missing artwork... and the website has gone down within the past two weeks....

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Zatoichi.uK · 27 Sep 2018 at 14:45

Yep still the same issue. I've been in talks with someone from YouTube with the same problem as well as someone who has been done out of a few thousand.

Ronald did email me saying they would be dispatched this week but I'm calling bs.

One way or another I'm getting my money back.

Liam Kimpton · 27 Sep 2018 at 14:49

mine was a grand total... i have tried to keep positive about it, he emailed me two weeks ago, i am in two minds, beacause i dont want to push him into hunkering down and loosing all % chance of getting my artwork. i can wait if i know im going to get my artwork but with the website going down i wonder if hes shut emails down, everything...

Zatoichi.uK · 27 Sep 2018 at 15:01

When the site disappeared he still replied from the xcade email address.

Blackjack Davy · 27 Sep 2018 at 15:22

This is why you pay with a credit card you can claim your money back from the card company consumer credit act and all that. Small claims cost £50 to register and even if you win they almost certainly won't pay and elevating it to the high court will get you sheriffs out... for another £70 fee and at the end of that theres no guarantee they'll recover anything if they've liquidated the company and its assets etc.

At least it was only a couple hundred quid if it was thousands I can understand getting up in arms. Dodgy looking website that significantly undercuts everyone else out there... be very suspicious.

Housey · 27 Sep 2018 at 15:28

So now there are 2 of you.

My advice, pay him a visit.

Scrannigan · 9 Oct 2018 at 07:06

I think the chap may have ****** off to France there's been activity on Instagram under a profile called xcadeproject the kit looks like Xcade kits with Xplates, additionally I remember Ronald talking about kitting out a van and there reference to a very similar build on this IG profile, additionally the IG user RetroPimpz did a fair bit of art work for Xcade and is now contributing to artwork for the new IG account, the reason I say he may have ****** of to France is based on the IG account being linked to a Facebook page with a phone number connected to France. There have been two absolutely scathing reviews left on Google for them, one rather threatening. I think Arcade Revolution were buying in kits from Ronald and loading them up and flogging them on. It's such a shame as they were held with high regard in terms of innovation and quality

randomshenans · 9 Oct 2018 at 07:29

Great first post! Plot thickens.

Scrannigan · 9 Oct 2018 at 07:47

randomshenans said:
Great first post! Plot thickens.

Thanks, my story's a little petty I suppose compared to many other who are well out of pocket. Xcade were running a competition whereby to enter you had to submit your own cab artwork, I did and subsequently won and that was well over a year ago, there have been many promises to fulfill my prize and many excuses why they can't, the reason I'm still pursuing this I suppose it's down to principle!

Zatoichi.uK · 9 Oct 2018 at 08:40

Scrannigan said:
I think the chap may have ****** off to France there's been activity on Instagram under a profile called xcadeproject the kit looks like Xcade kits with Xplates, additionally I remember Ronald talking about kitting out a van and there reference to a very similar build on this IG profile, additionally the IG user RetroPimpz did a fair bit of art work for Xcade and is now contributing to artwork for the new IG account, the reason I say he may have ****** of to France is based on the IG account being linked to a Facebook page with a phone number connected to France. There have been two absolutely scathing reviews left on Google for them, one rather threatening. I think Arcade Revolution were buying in kits from Ronald and loading them up and flogging them on. It's such a shame as they were held with high regard in terms of innovation and quality

Yep he seems to have gone to France afterall and expect you're right about Arcade Evolution. I wonder if they're in contact with Ronald still though as their business would fall apart pretty quickly without the cabs?

You're about the 6th person I know of so far that has had issues with Xcade. What's the Facebook/Instagram page?

Scrannigan · 9 Oct 2018 at 09:56

Zatoichi.uK said:
Yep he seems to have gone to France afterall and expect you're right about Arcade Evolution. I wonder if they're in contact with Ronald still though as their business would fall apart pretty quickly without the cabs?

You're about the 6th person I know of so far that has had issues with Xcade. What's the Facebook/Instagram page?

FB: https://www.facebook.com/Xcade-Project-2153423101348609/
IG: https://www.instagram.com/xcadeproject/

b4gm4n · 11 Oct 2018 at 11:15

Hi I'm Tony, I was making a retro arcade game called Galaxy Pilot, been three years in the making and it's still not finished just yet, it's a retro shooter, like Star Force, I used to be an arcade engineer myself working in some arcades down in Torquay so my influences stem from there anyway...

My little gaming project was going nicely and then I had the bright idea of making my game into a living breathing fully cabbed up arcade machine...

This is where xcade entered my story... I thought they looked great, especially those xplates etc so I purchased a machine & xplates to boot the art for which I created myself ( http://bytehorizon.com/galaxy-pilot-arcade-artwork ) ... £358 quid it cost me back in February 2017... and would you like to guess what I've received so far besides various excuses including the infamous 'my dads dead' excuse ? ( I see you've already had the 'wife's divorced him' excuse... ) that's right... F-ALL ! - At first I thought this is the chap for me, I asked him for a small change in the control panel... and he said yeah sure, I asked about adding a slot/hole for a coin-mech... no problem he says... I waited... I waited... I grew an extra thumb I waited so long... and then I thought hmmm better check the interweb and here we are...

I've emailed him recently, sod all back... I was polite at first but the next email was so polite... anyway Paypal can't help... been too long they say, I trusted that *******... ( sorry to foul up the place ) but god I feel so cheated... all those lies, why ? he must have known... yet he still took the money... I was foolish myself waiting so long before becoming suspicious, but I was still writing my game and I didn't want to end up spinning plates so to speak with too much on... I thought these guys would sort me out, how wrong I was, he's no better than a con-man now... he shouldn't be getting into any new business, not without settling outstanding debtors...

anyway I'll keep a keen eye on this thread and If anything comes up my end I'll let you know, cheers.

Zatoichi.uK · 11 Oct 2018 at 13:17

Scrannigan said:
I think the chap may have ****** off to France there's been activity on Instagram under a profile called xcadeproject the kit looks like Xcade kits with Xplates, additionally I remember Ronald talking about kitting out a van and there reference to a very similar build on this IG profile, additionally the IG user RetroPimpz did a fair bit of art work for Xcade and is now contributing to artwork for the new IG account, the reason I say he may have ****** of to France is based on the IG account being linked to a Facebook page with a phone number connected to France. There have been two absolutely scathing reviews left on Google for them, one rather threatening. I think Arcade Revolution were buying in kits from Ronald and loading them up and flogging them on. It's such a shame as they were held with high regard in terms of innovation and quality

Well here's the van he talked about. Again though I've no idea how Ronald fits into this, if at all.

http://www.bringthegameover.com/

Zatoichi.uK · 11 Oct 2018 at 13:19

b4gm4n said:
Hi I'm Tony, I was making a retro arcade game called Galaxy Pilot, been three years in the making and it's still not finished just yet, it's a retro shooter, like Star Force, I used to be an arcade engineer myself working in some arcades down in Torquay so my influences stem from there anyway...

My little gaming project was going nicely and then I had the bright idea of making my game into a living breathing fully cabbed up arcade machine...

This is where xcade entered my story... I thought they looked great, especially those xplates etc so I purchased a machine & xplates to boot the art for which I created myself ( http://bytehorizon.com/galaxy-pilot-arcade-artwork ) ... £358 quid it cost me back in February 2017... and would you like to guess what I've received so far besides various excuses including the infamous 'my dads dead' excuse ? ( I see you've already had the 'wife's divorced him' excuse... ) that's right... F-ALL ! - At first I thought this is the chap for me, I asked him for a small change in the control panel... and he said yeah sure, I asked about adding a slot/hole for a coin-mech... no problem he says... I waited... I waited... I grew an extra thumb I waited so long... and then I thought hmmm better check the interweb and here we are...

I've emailed him recently, sod all back... I was polite at first but the next email was so polite... anyway Paypal can't help... been too long they say, I trusted that b*sterd... ( sorry to foul up the place ) but god I feel so cheated... all those lies, why ? he must have known... yet he still took the money... I was foolish myself waiting so long before becoming suspicious, but I was still writing my game and I didn't want to end up spinning plates so to speak with too much on... I thought these guys would sort me out, how wrong I was, he's no better than a con-man now... he shouldn't be getting into any new business, not without settling outstanding debtors...

anyway I'll keep a keen eye on this thread and If anything comes up my end I'll let you know, cheers.

Sorry to hear that Tony and yep sounds like a familar story. He strung me along for some time before dropping off the radar.

Arcade Evolution · 18 Oct 2018 at 12:28

Hi All,

I signed up purposely to clear the name 'Arcade Evolution'.

We have had people assume we are 'Ronald', or that Ronald is the owner and reformed as a new company. This is complete non-sense and we are just simply a reseller of the cabinets. We purchased a bulk amount of cabinets much like the other resellers out there i.e ArcadeWorldUK, Extreme Hardware etc to which we sell through our website.

I understand peoples issues with late deliveries etc and im sorry to hear that. However we have no part in this and have been a subject of 'jumping the gun' simply because we have the same cabinet designs as XCADE.

Zatoichi.uK · 18 Oct 2018 at 20:10

Arcade Evolution said:
Hi All,

I signed up purposely to clear the name 'Arcade Evolution'.

We have had people assume we are 'Ronald', or that Ronald is the owner and reformed as a new company. This is complete non-sense and we are just simply a reseller of the cabinets. We purchased a bulk amount of cabinets much like the other resellers out there i.e ArcadeWorldUK, Extreme Hardware etc to which we sell through our website.

I understand peoples issues with late deliveries etc and im sorry to hear that. However we have no part in this and have been a subject of 'jumping the gun' simply because we have the same cabinet designs as XCADE.

That seems to be as I expected. So it's safe to assume that you're still in contact with Ronald given he is supplying you with cabs?

Delvis · 18 Oct 2018 at 20:24

Zatoichi.uK said:
That seems to be as I expected. So it's safe to assume that you're still in contact with Ronald given he is supplying you with cabs?

The post even states they purchased a bulk load of cabinets....not that they are still purchasing

Zatoichi.uK · 19 Oct 2018 at 06:42

I know, though I expect they can't run a business without continued supply, so they're either in the same situation as everyone else and can't get any more cabs, or that they're in contact still and doing further business knowing that other suppliers have been screwed over.

Scrannigan · 19 Oct 2018 at 09:16

Arcade Evolution said:
Hi All,

I signed up purposely to clear the name 'Arcade Evolution'.

We have had people assume we are 'Ronald', or that Ronald is the owner and reformed as a new company. This is complete non-sense and we are just simply a reseller of the cabinets. We purchased a bulk amount of cabinets much like the other resellers out there i.e ArcadeWorldUK, Extreme Hardware etc to which we sell through our website.

I understand peoples issues with late deliveries etc and im sorry to hear that. However we have no part in this and have been a subject of 'jumping the gun' simply because we have the same cabinet designs as XCADE.

Thanks for clarifying Arcade Evolution, I think it was made clear later in the overall conversation by myself that you were merely resellers, however there are a growing number of disgruntled Xcade customers, and not simply just because of "late deliveries" but many out of pocket for several hundred of pounds with no communication or indication that they are going to receive the product they paid for and whilst it's unfortunate that your business has been associated with Xcade, you can understand why, there is a wealth of evidence suggesting that Xcade have folded and are trading under different circumstances and the similarities between your own products and those marketed by Xcade may have lead to inaccurate conclusions. If I was the proprietor of business that specialises in arcade cabinets, instead of getting overly defensive I would attempt to capitalise on the situation and see every disgruntled Xcade customer as a potential new customer for myself

Chelski77 · 25 Oct 2018 at 08:43

Looks like I might have also brought a ticket to this party unfortunately. I purchased and received my B24c XCADE cab from arcadeworld which is great BUT still waiting (6 weeks now) for my XPLATES from Ronald!. I got the artwork custom made by Retropimpz who passed the artwork to Ronald and he even send me the Rendered images. ... but that’s all I’ve received. Anyone had any more luck with contacting him or ideas where I might get Some alternative artwork ??