Soldato
Does freesync work on the video application?
I haven't had a single black screen while on desktop, all mine is gaming.
Poll: ** LG 27GP950 AVAILABLE TO PRE-ORDER NOW - LIMITED AVAILABILITY **
- Thread starter NikTheSHNIK
- Start date
Does freesync work on the video application?
I haven't had a single black screen while on desktop, all mine is gaming.
can anyone recommend their best settings for this monitor/I am using this youtubers setting for now / https://www.youtube.com/watch?v=rWyGXKkLnVQ 
Soldato
On the phone to LG tomorrow requesting a replacement unit. I got the DP repeater running today but sadly I had a black screen on my 3rd game of league of legeneds.
Fingers crossed because you've been more than patient and pragmatic with it
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So having had this monitor since June, my advice to anyone considering buying it, is don't.
I got my GP950 in the first batch that OC received and initially was very happy with it; looked great and worked great, but that unfortunately didn't last and the service regarding my problems has been poor.
The issues
After a few weeks the monitor started developing two issues:
1. During gaming, the screen would intermittently go completely black for a few seconds, before coming back on and the 'HDR' notification would appear in the top right. Sometimes this would happen once a night, sometimes it would happen every 3 minutes for an hour.
2. The second issue was even more alarming; the left hand side of the panel, in certain areas during gaming, would for a few frames show a white fuzzy section - this would occur fairly often and over time, appeared to be getting worse.
What happened next?
I suffered a few days of the issues, tried various cables, different ports, extensively tested my PC to make sure the issues wasn't there and just hoped (naively) that it might resolve itself, alas it didn't and it was obvious I needed to do something about it.
I received the monitor on 15/06 and raised a ticked with OC on 17/07, 2 days outside of OC's 30-day return window, so the response from them (specifically Bryn A) was to immediately kick it away and say I should contact LG... not particularly great customer service. It being fairly apparent that OC wanted nothing to do with it, I got in touch with LG, who much to their credit, arranged to collect the monitor.
LG picked the monitor up on 23/7 and I had it back, allegedly repaired, by 28/7 - a good turnaround. They advised they'd changed the LCD panel.
I then used the monitor and for a time it seemed to be ok; occasionally the black screen HDR issue would happen, but I was starting to think that might be a firmware issue which might get patched at some point.
I then was in the froes of moving home, so my whole set up was packed away for a few weeks.
The return
Roll on a few weeks and I'm in my new place, PC set up again and I start using the monitor in earnest again.
Firstly, the Black screen HDR issue started getting worse, becoming more often. Then the left hand panel started having issues again; seemed to be a single frame now and again, but you'd notice it without seeing it as it was so fleeting. I did manage to video it and get a screen grab.
Usually seeing something like that would make me think GPU; but it only occurs on this monitor (using my second screen with the same DP cable/port - no issues at all) and it only happens on the left hand side of the panel.
Where next
At this point, understandably frustrated that a £700 monitor is faulty, despite one attempt to fix it, I got back in touch with LG and send OCUK another ticket. Admittedly, I wasn't expecting much from OC given their reluctance to help with the issue originally, but after two days they've been even less helpful this time round and not even bothered replying... LG for their part, I called them and after the conversation starting fairly well, they said they could look at having it uplifted and effectively approve a refund via OC, but during the course of the call decided they'd instead rather have a second attempt at repairing it. Given their failure the first time round, I'm less than hopeful. I pushed for the uplift and supposedly it'll be escalated and they'll get back to me - I'm still waiting to hear back...
I understand my opinion is somewhat skewed by what is effectively bad luck getting a defective unit, but I could have accepted that had the response to resolving the issue been better. My warning not to buy this stems more from the fact you might get a defective unit and be in a position whereby you have to deal with OC and LG's customer service and woe be you at that point, should that misfortune befall you...
So my GP950 has been uplifted and returned to OC for a refund.
Quite bittersweet to be honest; the screen was good when it was working normally, so I'm disappointed not to have a 4k/144hz monitor now; but I'm also relieved to not have a poorly developed and QC'd monitor.
The question is what to do now... replace with the same; a G9 maybe; or an LG C1... or wait and see what comes in the next 6 months.
At least you have that option
I agree its a great monitor, when it's working correctly. Which is pretty much what I put in my review of the product... which hasn't been approved yet it seems -_-
I can't recommend this monitor to people at the moment, it just has too many issues.
I'd say to look at something different, unless you're ok with risking another faulty unit.
Unless having very very bright room illumination 100% brightness is off the charts bat crazy.can anyone recommend their best settings for this monitor/I am using this youtubers setting for now / https://www.youtube.com/watch?v=rWyGXKkLnVQ
At the distances you're looking at 27" monitor you would need sunglasses to tolerate that brightness...
And have decent looking black.
It's brightness which decided how good black you can get, because LCD panel can block only limited amount of backlight.
In moderate room illumination more like 15% brightness would be better starting point and give some hope of black looking black.
Your right i had to turn the brightness down it was giving me a headacheUnless having very very bright room illumination 100% brightness is off the charts bat crazy.
At the distances you're looking at 27" monitor you would need sunglasses to tolerate that brightness...
And have decent looking black.
It's brightness which decided how good black you can get, because LCD panel can block only limited amount of backlight. dropped it to 55 to see how it is
In moderate room illumination more like 15% brightness would be better starting point and give some hope of black looking black.
Iv'e not used hdr yet im on gamer 2 brightness down to 30 for now i had it on 100 going off a youtube video watch this for hdr it may help /https://www.youtube.com/watch?v=zCEt-_JW8A4:p
Thanks... will check it out.
On a different note; had my first black screen tonight whilst playing Deathloop
All LCDs have back light bleed.
And it's brightness which primarily decides how bad average level of bleed is, because panel can't block 100% of the light.
Soldato
Thanks... will check it out.
On a different note; had my first black screen tonight whilst playing Deathloop
Was it a black screen flicker like the monitor switched off and on for a second? Or did your black screen lock up the PC?
We oversold by a few units as there is a lag in between taking an item off sale and the item not being available for sale on the website.
We sent out orders in time date order so there was no jumping the queue from anyone.
I emailed everyone at the tail end of orders who we didn't have enough for to keep them informed with the latest ETA so they could cancel their pre-order if they wished. Or hold on to it if they wanted to wait.
Trust me your order number @Fabrix2005 so I can look into it for you in case a mistake has been made.
The price was increased by £40 ex vat on the 07/05 and that is the only increase we have made.
Soldato
Nik
Do overclockers have any information about the black screen issue this unit is facing?
It seems quite a lot of them is affected is OCUk putting anything in place?
When I contacted you guys I basically was one of the first reporting the issue I was simply told to contact LG.
Soldato
It would be cool having someone has big OCUk get an LG Rep into this thread and help support this.
The email I received from LG was quite laughable.
The email I received from LG was quite laughable.
Caporegime
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Nice one.
Is overclockers not responsible for the first 12 months