LG Flatron W2600HP 26

I haven't actually pushed the button on the order ( i might and then cancel under dsr if i need ) but I have found suppliers with either stock or claiming to deliver from lg within 2 days. Some of these guys don't look 100% proffessional but some do.

what do ocuk propose if delivery is going to be delayed until xmas or beyond? I dont' know what terms and conditions you buy from lg on but if they quote you a price, accept your order, give a delivery date (ie where you guys got one from) - then you shouldn't have any problems getting lg to honour this, and quickly. in the scheme of things any hit taken due to someones error is minimal, in lg's case unless there reseller insisted on making the same £ note margin as promised at order, this will probably amount to next to nothing.

The ongoing delay is concerning to say the least.
 
just surfing about and seeing some generic tn 26" AOC branded Screens going for just over 200 quid, I think if LG do pull this off and eventually come to the market with the 1st highend 26" screen how good is that for gaming/3d work :)

But patience is gonna be the key on this one
 
This is not the only case OC UK have dealt with th same situation unprofessionaly.
Here is my story.

I ordered a custom built laptop 2 weeks ago. It was listed as 10+ in stock. After 10 days it was not shipped and I asked several times why it was still in the warehouse queue. I finally was told that they had no stock and were waiting on supplier but they did not know when they would get them. I cancelled the order and they refunded me.
I was very dissapointed already with how OCUK dealt with this
And then my biggest disapointment: the refund was much less than what was actually taken from my account.. OCUK refunded the same ammount of money in Sterling but due to credit card charges and difference in exchange rates I went 62 Euros short.

Till now it is the worst deal I ve ever made. 62 Euro for nothing.
I have now complained and I am waiting for some sort of positive reply..
 
Your frustration is understandable.

I'd check but tbh it's probably your CC who has 'done' you, and this would have happened when buying in a different currency from any retailer.

Afaik OCUK site doesn't show live stock... i'm not sure when they update. If I was you i'd speak to my cc company, they probably have t & c's about this sort of thing which means your out of luck.

To be fair to OCUK although the stock issue is crap it's out of their hands and they did everything they needed to do - your choice to cancel and they refunded you the amount they were paid in full. It's the cc / currency exchange issue that has screwed you.
 
capriboy1978 said:
Your frustration is understandable.

I'd check but tbh it's probably your CC who has 'done' you, and this would have happened when buying in a different currency from any retailer.

Afaik OCUK site doesn't show live stock... i'm not sure when they update. If I was you i'd speak to my cc company, they probably have t & c's about this sort of thing which means your out of luck.

To be fair to OCUK although the stock issue is crap it's out of their hands and they did everything they needed to do - your choice to cancel and they refunded you the amount they were paid in full. It's the cc / currency exchange issue that has screwed you.
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My credit card company is a worlwide company which a lot of ppl use. OC UK are responsible for this whole thing as they took the money without even having the item in stock and they were not even able to tell me when they will have it. Other companies just reserve the money from your account and only take them when they are sure the order can go through. I have very clear details of what happened from my bank which btw is also a major bank worlwide.
I had no other option but to cancel the order since I could not leave 1800 sterling in their account indefinetly.

The responsability is totally of OCUK and I do not know how anyone can sympathise with them on this issue
I really hope they are gonna take their responsabilities and pay me the difference.
The only good thing I can say is that Slach seems reasonable and I am giving them a chance to redeem themselves before I say anything else.
 
like I said, I understand your frustration. Really - read through the thread. I'm not a fan of OCUK pay first and we'll ship policy - but there not alone in this. The biggest PITA is taking your money when you ordered for stock that was showing and then them not delivering or being able to offer a shippping date. There are work arounds that OCUK could do in these circumstances but I don't work for them. Your OP stated that OCUK refunded in sterling the price they were paid in sterling when you asked to cancel the order.

Things like this happen when you buy in foriegn currencies, they fluctuate. If the £ / whatever rate wen the other way and OCUK refunded you thge same they took in sterling would you complain when your CC company credited you back th eincreased amount. No. If I were you i'd be rightfully pished too. However, OCUK are partly responsible and it I was them (I have been in the past) I'd compensate you in some way - discount shipping / discount of new order but they are not responsible for your choice to order on your credit card oversees. Simple as. Had you been in the uk and paid with a uk card in sterling from a uk source in sterling this wouldn't have happened. This is not OCUK fault - frankly it's yours.

Like I posted originally - talk to your CC company - it's them who made money - not necessarily in the currency fluctuation but in the charges they levied you to transfer into sterling and back into whatever. I don' tmean to sound harsh, I'll reiterate - I'd be pished too - at OCUK and my cc company. Good luck with your CC company, you'll need it as there all as tight as, and hopefully OCUK make a gesture of goodwill fgor their part of the balls up - the stock issue.

craig
 
capriboy1978 said:
like I said, I understand your frustration. Really - read through the thread. I'm not a fan of OCUK pay first and we'll ship policy - but there not alone in this. The biggest PITA is taking your money when you ordered for stock that was showing and then them not delivering or being able to offer a shippping date. There are work arounds that OCUK could do in these circumstances but I don't work for them. Your OP stated that OCUK refunded in sterling the price they were paid in sterling when you asked to cancel the order.

Things like this happen when you buy in foriegn currencies, they fluctuate. If the £ / whatever rate wen the other way and OCUK refunded you thge same they took in sterling would you complain when your CC company credited you back th eincreased amount. No. If I were you i'd be rightfully pished too. However, OCUK are partly responsible and it I was them (I have been in the past) I'd compensate you in some way - discount shipping / discount of new order but they are not responsible for your choice to order on your credit card oversees. Simple as. Had you been in the uk and paid with a uk card in sterling from a uk source in sterling this wouldn't have happened. This is not OCUK fault - frankly it's yours.

Like I posted originally - talk to your CC company - it's them who made money - not necessarily in the currency fluctuation but in the charges they levied you to transfer into sterling and back into whatever. I don' tmean to sound harsh, I'll reiterate - I'd be pished too - at OCUK and my cc company. Good luck with your CC company, you'll need it as there all as tight as, and hopefully OCUK make a gesture of goodwill fgor their part of the balls up - the stock issue.

craig
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The bottom line is that I am a very unhappy OCUK customer as all this happened because they showed false info on their website and also because they took my money before sending my purchase.
Now I am waiting to see if they are professional enough to make up for their mistakes.
The cc company has no faults as they charged what they were due. Its OCUK who failed to honour the purchase.
You sympathasize with me but you are looking for an excuse to defend them. I m sure every impartial person will see that the responsability for this **** up is OCUK's.
But as I said before **** ups are bound to happen sometimes. The customer shall never suffer the consequences though. Especially if the mistake was from the Seller.
 
The bottom line is that I am a very unhappy OCUK customer as all this happened because they showed false info on their website and also because they took my money before sending my purchase.
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My understanding is that the information given on the website in regards to an ETA is taken in good faith from the supplier or company rep. This may be subject to change due to factors outside of OCUK's control (It should also be noted that in this instance, a competitor was also given this false information, apparently by LG's sales rep.). IMHO trefarr, it looks very likely you failed to read or comprehend the t & c's you agreed to by placing an order.

3. Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be of the essence.
3.2 There will be no delivery until cleared funds are received.
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If you ordered one, OCUK would have received £299.99 from your cc account and have returned £299.99 to your cc account when you cancelled your order (as you stated 1800 sterling, I guess you ordered six). You can't seriously expect any and every etailer to account for currency fluctuations can you?

I m sure every impartial person will see that the responsability for this **** up is OCUK's.
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No they won't, at least not me anyway.
 
BlackBat said:
My understanding is that the information given on the website in regards to an ETA is taken in good faith from the supplier or company rep. This may be subject to change due to factors outside of OCUK's control (It should also be noted that in this instance, a competitor was also given this false information, apparently by LG's sales rep.). IMHO trefarr, it looks very likely you failed to read or comprehend the t & c's you agreed to by placing an order.



If you ordered one, OCUK would have received £299.99 from your cc account and have returned £299.99 to your cc account when you cancelled your order (as you stated 1800 sterling, I guess you ordered six). You can't seriously expect any and every etailer to account for currency fluctuations can you?



No they won't, at least not me anyway.
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I am talking about a laptop here mate with which I had the same problem as some of these guys with the LG. If you think this is all my fault... then what can I say... lol
 
I'm not defending anyone, I'm being impartial and offering some advice, from a personal perspective and a consumer law one. I have a little insight.

You can't blame someone for skim reading your post and deducing your talking about the lg monitor - check the thread title and the last few hundred posts. Might be a good idea to startyour own thread? Whilst your problem has similiar aspects it's not the same as ours with the LG.

I'll finish by saying talk to your credit card company. You may even be lucky and a. the cough up out of goodwill or b. they have some terms and conditions in their business practices that force the recipient company to pay up as they have responsibilty (liability) for the stock issues. I doubt it but having dealt with them in the past there well covered to recoup their losses c. some barmy EU directive that covers open arket sales.

good luck.
 
BlackBat said:
My understanding is that the information given on the website in regards to an ETA is taken in good faith from the supplier or company rep. This may be subject to change due to factors outside of OCUK's control (It should also be noted that in this instance, a competitor was also given this false information, apparently by LG's sales rep.). IMHO trefarr, it looks very likely you failed to read or comprehend the t & c's you agreed to by placing an order.
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I think the point here is that he was apparently fed wrong information by OcUK, not just once, but several times.

Firstly there was the incorrect stock listing on the website - retailers in this market sector tend to apply the "just in time" approach to stock control particularly rigorously due to the rapid obsolescence of PC components (you don't want to be stuck down the line with inventory you can't shift), and this inevitably often translates into "just too late" in practice. Annoying, but unfortunately rather commonplace.

More importantly, he was left hanging for ten days until he took the initiative and contacted OcUK, following which he was allegedly told several times that the product was "in the warehouse queue" when it was in fact out of stock, with no ETA. Had he been correctly advised of the real situation earlier, his course of action would presumably have been different, and he might at least have been in a position to mitigate his losses due to exchange rate fluctuations.

I do think online retailers in general need to up their game when this sort of thing happens (OcUK are by no means the only offenders) - it's particularly galling when they waste absolutely no time in grabbing the money from your account in the first place. At the very least, they should contact the buyer *immediately* becomes clear that, for whatever reason, they're unable to send out the order on receipt of the cleared funds or on the originally advised dispatch date, give a firm ETA (or if they're unable to do so, explain the situation truthfully), and ask them what they want to do.

For the sake of not going too far OT, this applies to the LG and its prospective purchasers as well as the laptop buyer mentioned above. :)

Obviously it's not a perfect world and stocking issues will arise from time to time, but there's no good reason why a buyer who acts in good faith should be left out of pocket, or seriously inconvenienced, through no fault of their own, and IMHO it's the retailer's responsibility to do all they can to make sure this doesn't happen.
 
You can't blame someone for skim reading your post and deducing your talking about the lg monitor - check the thread title and the last few hundred posts.
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Guilty as charged.:o

I am talking about a laptop here mate with which I had the same problem as some of these guys with the LG. If you think this is all my fault... then what can I say... lol
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Oops! I didn't realise you were on about a laptop which was showing in stock, in that instance I would agree that it would be unfair for you to suffer financially.

I think the point here is that he was apparently fed wrong information by OcUK, not just once, but several times.
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More importantly, he was left hanging for ten days until he took the initiative and contacted OcUK, following which he was allegedly told several times that the product was "in the warehouse queue" when it was in fact out of stock, with no ETA.
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That is inexcusable.
 
Leaving the laptop talk aside - Slackworth, has there been any more updates from LG yet? They're certainly dragging their feet here. Seems to me like they're hoping you'll just go away if they ignore the issue for long enough.

Maybe it's time to start sounding a little more insistant...
 
Yeah, i'm getting to that point too. Come 28/10 it'll be 2 months since i ordered and will be charged interest on my CC so will have to cancel and re-think! Oh well, might get a 5870 instead! lol!
 
it depends on what people's plans are should this not be resolved amicably. The lack of information / resolution is concerning.

i'm off work all week, and with the exception of thursday have nothing concrete planned.
 
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