LG Flatron W2600HP 26

capriboy1978 · 19 Sep 2009 at 19:32

thank you for reinforcing my point. I wasn't extrapolateing anything my friend, i just think your style of commerce would be very welcome with the ppl mentioned, based on your absurd idea that it's perfectly ok to pull out of a contract because you made a mistake.

O and read the thread from start to end maybe. I was dubious. But with reinforcement from ocuk staff i ordered. I.m not robbing some old granny of her savings overpricing to tarmac her drive. We all ordered in good faith.

MKay · 19 Sep 2009 at 20:55

capriboy1978 said:
thank you for reinforcing my point. I wasn't extrapolateing anything my friend, i just think your style of commerce would be very welcome with the ppl mentioned, based on your absurd idea that it's perfectly ok to pull out of a contract because you made a mistake.

Firstly, I never said what happened was "perfectly ok", so don't invent things I didn't say, ok?

Secondly, in case you didn't know, such situations are not uncommon on the internet. What do you think happens on almost every occasion where a product is sold at the wrong price? What happens, even if the company takes your money, is that your order is canceled and your money is refunded. Why should OC, in this case, do any different from what pretty much everybody else does? Because they owe it to you to make a loss because a mistake was made? The contract exists once the goods are shipped. At any time before that your money can be refunded AFAIK, unless there are explicit guarantees otherwise. Perhaps something to bear in mind if you ever want to pre-order something again.

If anything, the real complaint here is about OC taking money before goods are shipped, even if the item was marked pre-order.

But with reinforcement from ocuk staff i ordered. I.m not robbing some old granny of her savings overpricing to tarmac her drive. We all ordered in good faith.

Sure, OC messed up in this case, and your money will be refunded. Like I said, it'd be a nice gesture to make some sort of offer to people who ordered, but don't see why you seem to think they owe you more than a refund and an apology?..

capriboy1978 · 19 Sep 2009 at 21:21

last reply to this ok. not going to turn this thread into a he said she said hissy strop. I didn't invent anything - notice I didn't quote you saying perfectly OK?? Thats because thats what your argument supported. Also do you think that jsut because an order / contract made via the www that it's ok to renage on it? There are many different statutes relating to trade over the web, many of them to protect the consumer. I don't recall any meaning it's ok to back out of a contract because it was done over the web. That E&OE ppl put on sites don't mean much in front of a small claims court. I should know. I've represented companies I've worked for at small claims, sometimes when we were in the wrong, someimes not, and small claims courts can be a law onto themselves. I'm not debating with you the ins and outs of OcUk terms of sale. If it comes to it and I doubt it will that will be between me and them. Contracts don't automatically exist when the goods are shipped. Parts of many contracts come into force when goods are shipped but most retail supply contracts contain loads more than this.

Whilst I'd have preferred not to have pre paid that isn't my complaint. It excacerbates matters when stuff like this happens but I was happy to pre pay based on the contract we entered into. I'm sure most would agree the time for a refund and an apology has been and gone for most of the ppl who've given OcUk their patronage on this one.

Mayve I should caps lock this, somebody ****** up. It wasn't me. I hope it wasn't OcUk and that they in turn nail there supplier for this. Businesses aren't run on one transaction -you make money, you lose money. At the end of the month you'd hope to have made more than you'd lost. If you repeatedly lose you fire a rocket up someone ass - sales staff whoever. Above all else you value your customer. Trust me on this, I have a little experience.

Like I said fire away all you like, I won't reply. I've sounded harsher on OcUk in some of the above than I intended. Stupidly I took some issue with your bulls£$t opinions. I shoulda known better.

MKay · 19 Sep 2009 at 21:52

capriboy1978 said:
Also do you think that jsut because an order / contract made via the www that it's ok to renage on it?

If there was a genuine error made then of course it is! More importantly, that's what the law says too. Do you seriously think the law doesn't allow for a mistake to be made and not corrected because money changed hands?!

And yes, you're correct that, as soon as OC take your money, that's when the contract actually begins. However, according to your thinking, if any mistake is made in a part of that order, OC must honour it regardless and cannot back out at any point. Not only does that defy common sense, that's NOT what the law says. To expect otherwise somehow reminds me of the behaviour of a spoilt child..

Mayve I should caps lock this, somebody fooked up. It wasn't me.

Nope, it wasn't. Stuff like this makes OC look bad too. I'd be annoyed at OC myself if I was put in this situation, so don't get me wrong about that. I just think it's somewhat ridiculous that some people expect them to actually go through with it regardless..

Blackjack Davy · 19 Sep 2009 at 22:51

You're also forgetting the fact that someone has had to take two days of off work to wait for the delivery people to collect the wrong monitor, and that doesn't even include the hassle of sorting out the RMA, stress, and lengthy phone calls to a premium rate number! And what have I got to show for it? Absolutely nothing!

Theres only one person being ridiculous here and it sure as hell ain't me. :rolleyes:

MKay · 19 Sep 2009 at 23:19

Blackjack Davy said:
You're forgetting the fact that my partner had to take two days of off work to wait for the delivery people to collect the wrong monitor, and that doesn't even include the hassle, stress, and lengthy phone calls to a premium rate number! And what have I got to show for it? Absolutely nothing!

You've got some completely legitimate gripes there. I'd be really annoyed too in your situation.. How/If they make it up to you is up to OC..

Theres only one person being ridiculous here and it sure as hell ain't me.

It is if you expect a company to send you a much more expensive item based on wrong information at the time when it was ordered! Pretty much NO company is going to do that (willingly at least). BUT that doesn't mean OC haven't caused you a bunch of hassle either.. Like I said, how they'd deal with that is down to you/them, and also whether LG had a change of heart. Since LG is the top of the tree - other people use their parts to build the monitors - I'm pretty certain LG could supply these screens for £300 and not lose any money.

Anyway, not much more to say about all this other than I hope things work out ok for all involved in the mess..

Blackjack Davy · 19 Sep 2009 at 23:47

It's a matter of good faith and building a good reputation. You keep it by honouring your agreements and not breaking it if suddenly it doesn't suit you! They could easily soak up the financial loss. The amount is tiny compared with what their turnover will be.

Do me a favour, remind me never to buy anything from you eh?

KWJay · 20 Sep 2009 at 00:00

Slackworth said:
We can't offer the monitor for sale any longer at the pre-order price but I'm trying to get LG to ship us the correct version at the same price for all the guys who have ordered already. It's not going to be anything instant but it'll be as soon as physically possible.

I think this is why Blackjack is so annoyed. No-one else has mentioned that their orders have been cancelled, mine certainly hasn't. Due to the above statement i'm more than happy to wait it out and see what happens which, i'm sure, Blackjack was willing to.

The fact is that the order has been cancelled due to an RMA decision taken by someone at OCUK and not by him while everyone elses orders seem to still be in place. If they were going to cancel and refund everyone wouldn't they have done so all at once?

Prob best to take it up in the customer service section Davy, i'm sure you'll get more sensible responses in there.

Blackjack Davy · 20 Sep 2009 at 00:17

Thanks, I'll give it a shot, although I think I'm wasting my time to be honest, I'm pretty sure Slackworth is the only one who can authorise this the guy who replied to my webnote said as much. Has anyone seen him about recently?

capriboy1978 · 20 Sep 2009 at 00:25

tried to speak to him on the phone thursday or friday. He was busy so I tried to sort another issue out with the girl who answered the phone. Failed unfortunately.

phototim · 20 Sep 2009 at 02:58

I read somewhere that if a company gives a firm date of delivery (which should be based on when the dispatch it and when the courier can deliver it) and the item fails to turn up on said date then the customer can claim compensation from the company they ordered from, and this includes the money lost from taking a day off work waiting for a delivery. This in theory could work the other way around, taking a day or two off work waiting for a courier to pick a product that was wrongly sent. Google consumer rights or something, its somewhere on the government site.

Just throwing it out there...

MKay · 20 Sep 2009 at 07:21

Blackjack Davy said:
It's a matter of good faith and building a good reputation. You keep it by honouring your agreements and not breaking it if suddenly it doesn't suit you! They could easily soak up the financial loss. The amount is tiny compared with what their turnover will be.

Unless you're talking small amounts of money pretty much NO business is going to do that just to keep you happy. If you find one that does then let me know - I'll be happy to order from a place where a company is ok with losing hundreds on a sale just to keep you happy. Don't shoot the messenger. The only way it's going to happen in this case would be if LG had a change of heart, since they could sell these screens for a fraction of the price and probably still make money.

KWJay said:
I think this is why Blackjack is so annoyed. No-one else has mentioned that their orders have been cancelled, mine certainly hasn't. Due to the above statement i'm more than happy to wait it out and see what happens which, i'm sure, Blackjack was willing to.

Well, unless OC expect to get something out of LG, I'd be looking for my money back about now unless OC give you some sort of more concrete statement..

phototim said:
I read somewhere that if a company gives a firm date of delivery (which should be based on when the dispatch it and when the courier can deliver it) and the item fails to turn up on said date then the customer can claim compensation from the company they ordered from

Yep, if you can prove you had to arrange time off work a small claims court would almost definitely pay out compensation in such a case..

Delbert · 20 Sep 2009 at 09:12

All would be fine if Oc made a gesture and gave us all a deal on something else that was in stock.
Still not had my refund, even though i asked for it 9 days ago !!

capriboy1978 · 20 Sep 2009 at 10:53

thats concerning. . .

phototim · 20 Sep 2009 at 11:18

Delbert said:
All would be fine if Oc made a gesture and gave us all a deal on something else that was in stock.
Still not had my refund, even though i asked for it 9 days ago !!

Slackworth didn't get back to you on that one then?

Slackworth · 20 Sep 2009 at 11:54

Delbert - Can you give me your order number as I want to check your refund. As far as I know it would have been done but as I didn't do it (and it's Sunday) I don't know for sure.

I'll also see what price we can do on the U2410 tomorrow.

Blackjack Davy said:
Oh good grief! Guess whats happened now?

I've been issued with a refund!!!

I didn't even ask for one!!

I was quite happy to wait for one of these monitors to turn up at the price I paid for it and now after all this palaver I can't even get that!

I'm furious!

I'm extremely sorry to hear this has all happened. The problem with supporting orders on the forums (which is why we've not done it in the past) is that the other staff cannot possibly see every single thread we post in. In the event that we can get the IPS monitors out of LG, I'd be happy to supply you one at the original pre-order price as I'll admit we screwed up here and don't even worry about delivery charges - we'll sort those too.

TAC4U said:
Mine still says "in our warehouse queue", along with another order I made three days ago... that order was supposed to be delivered next day but - despite all the products being in stock - I still haven't heard anything, which means it's missed being delivered for my birthday (which was today). I really don't mind waiting if I'm informed of any delays but customer service here is definitely lacking. So that's £550 absent from my account with nothing to show for it. I was looking to order a 5870X2 from here as well I'm not interested in playing a lottery.

I still respect OCUK but I can understand why it has such a poor reputation. I'll keep my orders in place - because I'm still hopeful they'll deliver - but I've had much better experiences on other sites.

Do you have the order number of the second order you placed. I want to see why it didn't go as I'm not happy to hear about things like this.

KWJay · 20 Sep 2009 at 12:07

Has there been any more word from LG at all Mr S?

TAC4U · 20 Sep 2009 at 13:34

Slackworth said:
Do you have the order number of the second order you placed. I want to see why it didn't go as I'm not happy to hear about things like this.

OC879132. I got a response to my WebNote saying that it's because the Razer Mamba isn't in stock but I checked at the time - and just now - and it's showing as having 10+ available. It's annoying because I avoided ordering the Corsair H50 at the same time specifically because it wasn't in stock and didn't want it slowing down my order but since then it's actually become available and has already been shipped.

capriboy1978 · 20 Sep 2009 at 13:46

I had a similar problem with my last order, when I rang to see what had happened OcUk guy was very apologetic and shipped order with a 'free' sat delivery. Luckily I'd only sat in half a day before ringing to check so I was able to go into work in the afternoon.

Delbert · 20 Sep 2009 at 20:04

Hi Slackworth

Order Number: OC867279

I did put a post in the Customer Service Forum.

Reply (dated 11/9/2009 ) to my webnote about a refund was.....
"I do apologise for this, but I have refunded this for you, and the money shall be refunded to the card you payed on. I hope this helps you, and thanks for the web note.

Regards,

James Salmon"

Hope this helps, and look forward to a deal on the U2410... drop me a webnote...