How long did it take for your last RMA to go through the testing process Nexus? They received mine today at 2pm and it's in testing atm, but as it's my first RMA with OCUK I have no previous experience to give me a clue.
My 34" UM65 from the rain forest (not a reseller the actual rain forest!) never turned up today then a few hours ago I got an email advising me of further unspecified delays (I have been waiting 6 days already since the order charged my card for expediated delivery ).
I cancelled the order they are processing that with no hassle for me now there is something going on the customers are not aware of in the background I was told yesterday I would be getting mine today now it seems LG do not want these to be delivered yet so I am going to take a back seat for a few months to let it all settle down & the retail channel is full of stock or AOC get their act together as their model RRP has been leaked @ €700 for the 3440x1440 model which is much better than LG pricing so who knows the competition might make them lower prices its not like there are any major PC games in the next 2-3 months anyway & Dell should have something 21:9 soon as well!
LG have thrown a large amount of cash away here by not being able to offer enough stock which is not faulty allowing others to catch up its pointless having a product people want if you cannot provide enough stock
LG have thrown a large amount of cash away here by not being able to offer enough stock which is not faulty allowing others to catch up its pointless having a product people want if you cannot provide enough stock
Agreed! These things fly off the shelves almost instantly, yet thanks to some horrible QC they get too many RMA's.
I still want the LG though, due to thunderbolt and LUT, and the AOC won't be offering that.
In relation to my dealing with that Rain Forrest reseller, I refused delivery of whatever they sent. It's already left ireland the the UK today. Should hopefully be in Germany by end of tomorrow or friday. Hoping I get my money back asap so I can order from OcUK.
Agreed! These things fly off the shelves almost instantly, yet thanks to some horrible QC they get too many RMA's.
I still want the LG though, due to thunderbolt and LUT, and the AOC won't be offering that.
In relation to my dealing with that Rain Forrest reseller, I refused delivery of whatever they sent. It's already left ireland the the UK today. Should hopefully be in Germany by end of tomorrow or friday. Hoping I get my money back asap so I can order from OcUK.
@mrk - I am really sorry for this continuing situation, more so considering that you have paid a lot of money for a premium product, at least that is how I see it.
A bit of a poor do really from LG and it, along with my own previous experience of dealing with them over my first monitor and Nexus 5 phone, does not inspire much in the way of confidence in dealing with them again.
I really do hope that you get a positive outcome on this one, and I do not wish to be too pessimistic but considering what has happened so far, and the possibility of the time you might have to wait for a repair / replacement of a brand new premium monitor does not bode well for any future warranty claims.
It would not have been unreasonable to have expected a quick replacement with a brand new unit or a refund, anything less is second rate, imo. But I do appreciate that purchasing it from a retailer on Germany could add another element of pooh to the situation.
I'm waiting a few months to see what AOC/Dell produce pricewise bound to be better spec & perhaps a bit cheaper.
AOC is rumoured to be €700 for a 21:9 1440P panel
Just got my refund as well think I am not destined to own one of these for quite some time as first OCUK took my money then had no stock & now the rain forest do the same thing !
Yes, but the AOC won't have thunderbolt or a hardware LUT. Maybe the Dell will but it'll most likely cost the same as the LG and probably also lack thunderbolt.
I've been using the 29EB93-P for a week now and I have to say it's been better than I expected. I never even considered using or testing out a 2560x1080 ultra wide but since my 34UM95 is away being repaired I thought why not.
A few things I've noticed:
1) The calibrated colours are near enough the same as the 34UM95 although I have noticed the grey balance is slightly different, it feels vibrant on this screen vs the 34UM95. I would say the 34UM95 "feels" more accurate although the final calibration screen shows similar deviation values from my chosen targets.
2) 1080 vertical resolution is not as bad as I thought it would be. It's not as spacious as the 1440 of the 34UM95 of course but it's perfectly usable still and the pixel pitch is just right for reading text from a distance.
3) The hardware LUT once again is handy. Same software, same process, it just works.
4) The 34UM95 feels like it offers a slightly increased FOV in games over this 29". I don't know if it's a placebo or not because the bigger screen with higher resolution can give the illusion of seeing more. Games feel more substantial on the 34" at 3440x1440 is the gist of it and it feels like there's more on screen on it too even if there may not be.
5) The power brick of the 29EB93 does have an ambient hum when the screen is in standby mode. I don't think most people would hear this though but I tend to hear these things.
6) The joystick controlled OSD of the 34UM95 is much nicer to use. I can't ever get used to buttons again.
7) The casing of the 34UM95 feels way more solid. I mentioned that the 34 felt like one piece from how well built it was. The 29EB93 is all plastic and the back is glossy black whereas all matte on the front. I like the front bezel strip being matte and brushed on this more than the glossy strip on the 34UM95. Sort it out LG...
8) IPS glow is just fine and inline with other IPS screens even after a week of solid use. There doesn't appear to be any backlight bleed and no increase since day 1. It is a different panel to the 34" though so I wasn't expecting any similarities here. The orange IPS glow is less pronounced than on the 34UM95. It is there but not as in your face.
I think I might keep it. it's a perfectly usable display for media and gaming and may well be suited to the spare PC but I'll see what happens. I might still sell it on as it would be too late to get a refund by the time my 34UM95 comes back. I've only just taken out the panel with everything else still in the box wrapped. I suppose one factor in getting a decent price back for it would be that it would come freshly calibrated and since it has an on-board LUT the new buyer need not faff with colour profiles or anything
Some pictures:
^WONKY ENERGY STAR STICKER!
@Vimes - Thanks! I have noted to LG via email that I am less than impressed by their "warranty" and that something should be done about it. I have pressed that I want an exchange with a new monitor if mine cannot be repaired in a timely fashion. Computeruniverse have a 3-4 week lead time now for the UM95 so looks like they are seeing stock issues too and LG are definitely doing something behind the scenes so whatever happens it is LG that needs to supply a replacement screen. If it doesn't happen soon enough to satisfy what they call a warranty then I'm taking to social networks until it gets sorted or I am compensated.
I'm waiting a few months to see what AOC/Dell produce pricewise bound to be better spec & perhaps a bit cheaper.
AOC is rumoured to be €700 for a 21:9 1440P panel
Just got my refund as well think I am not destined to own one of these for quite some time as first OCUK took my money then had no stock & now the rain forest do the same thing !
^^ Are you sure as this is for a PSU that is a lot cheaper than elsewhere but not in stock (new and never has been so far/not sold out).
"Temporarily out of stock. Order now and we'll deliver when available. We'll e-mail you with an estimated delivery date as soon as we have more information. Your credit card will not be charged until we ship the item."
I thought that on the 16th you mentioned that OC had arranged for collection of your monitor the day after...? What had happened to that arrangement..?
Why didn't you just return it under the DSR rather than any particular fault, and have the need for them to "agree" that it is faulty, especially after the chat you had with LG...?
Yeah that is what I was told but no one came to pick it up. Only getting sorted now as Bailey is of sick so having to use the webnote service.
True I could have done that but was originally planning on just getting another replacement but since it seems that the 29EB93-P users aren't having the same problem as much, I now fancy trying them instead (especially since a few users are now reporting bleed getting worse on their 34" LG UM monitors)
I would be surprised if ocuk don't find any problems as even during dim and bright day light using the monitor "normally", I could notice the bleed (mainly the bottom left), crappy pics but you get the idea.
Night time with a light on
During the day at only 10% brightness, I need to up the brightness to at least 50% so the bleed is even more pronounced then.
and to top it all of, a dead pixel in the central area.
LG service was a joke, telling me to only use it during the day at low brightness and that it was just a common problem with this tech.
Going by the photos I posted, Bailey agreed that it was bad.
^^^ Even Dell have a set policy for their backlight and screen "issues"....
Uneven Backlight (bleed) We do not validate our monitors in a dark room. We validate our monitors in rooms with a minimum of 150 lux which is standard office lighting. Dell monitors do not have 100% backlight uniformity specification. As long as the center 2" circle meets our manufacturer specifications, it is acceptable. If the Brightness and Contrast are maxed to 100 and you measure the brightness difference of any two points on the monitor, the difference will never be greater than 25%. Uneven Colors Dell monitors do not have 100% color uniformity specification. As long as the center 2" circle is 6500K, it meets our manufacturer specifications. The center may be 6500K, but the sides and corners may not, which is why you may see that one side or corner is different than the others.
....whilst you might well have a great experience and get "lucky" with your return I could only imagine that a no quibble DSR return and refund might have been the least problematic.
Not good news that they didn't collect on the first arranged pick up though ..?!!!!!
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