Mercedes Benz and AMG Owners

Merc have really gone down the pan w.r.t CS. Shameful. To be honest, all of my experiences with them have been fairly poor.
 
Homer-Simpson said:
Roll on today, I've had an annoying issue where on long journeys, every so often the EML will come on and the car misfires. Turning it off and back on again clears the issue and the EML goes off. I've never been able to re-create it on demand and it's happened about 4 times in the past 2 years. Each time it goes into the dealer, they say there are no faults found and they can't see anything wrong. Well over the bank holiday weekend it happened again. Pulled over, turned off and back on again and it went away, drove for another 15 minutes and the same happened again. This time when turning off/back on again the light didn't go out but the misfire went away. Thankfully I was ~5 minutes from home so drove back. Called the dealer, they can't see me for 6 weeks, they suggested I call recovery if I have had a misfire.
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My last C63 had this, on a dual carriageway or motorway and all of a sudden it would throw an EML and the car would start misfiring. Pull over, off and on again and it would be fine.

Like you, would go to Merc and it would never show any fault codes, current or historical.

Was eventually tracked down by MSL to be an issue with back-pressure and the back boxes and it very rarely triggering a sensor/something in the ECU, can't remember exactly what they said. Was always planning on getting some exhaust work done anyway so took it to PCW who worked his magic on the backboxes and the problem never came back.
 
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The mentions of the EML and misfires are a little worrying. Touch wood I haven’t experienced any issues but it sounds like many of the MB dealers are pretty pants when things go wrong.

Re CS, one of my black chrome exhaust tips has started flaking, it’s not massively noticeable but will only get worse. I was told this week the extended warranty wouldn’t cover it, but MB have offered a 41% good will contribution to supply and fit a replacement. Apparently the contribution would have been higher if I’d bought the car from a main dealer. Hey-ho, better than nothing.

I'm still very much enjoying the car; every drive is an event and I've been going out if my way to use it - even for quick nips to the shops etc. The sound is very addictive and although no doubt somewhat muted by the OPF, it really helps the car's character come alive.
 
So a bit of a mixed update. Car went in for its service + MOT and there was a stored fault code. The issue hasn't repeated but it showed a misfire on cylinder 1. It wasn’t present when they did the work, and it had been logged on the day I had the issues (no recorded faults since). They have advised to monitor and if it happens again look at replacing the coil pack (£430.20), will monitor and see what happens.

Whilst that was going on I was also contacted by the sales team at the branch. I think I posted previously about my original experience when I was looking to buy my current car. I had booked a test drive, I turned up and there was no car there and they were more interested in my finances than they were talking to me about the car I wanted to purchase. Well I thought I’d give them the benefit of the doubt, so I arranged a meeting on Tuesday (just gone). Unfortunately work related issues cropped up and I had to attend site on Monday and it looked like I’d also be required on Tuesday. Called them up Monday morning to let them know I needed to re-arrange. Had a follow up call to rearrange the appointment to 12pm today.

Roll on today, I turned up 10 minutes early, noticed that people were in the showroom which was a great start. Stood outside for 6+ minutes waiting for the door to be unlocked, I appreciate there might be issues with letting people into the showroom outside core hours. Doors were then opened and I was greeted and asked what I was after. I explained I had a meeting to discuss a replacement vehicle and was pointed in the general direction of the salesman who would be dealing with me. Walked over to their desk and they were on the phone. After ~30 seconds they paused their call and asked if I wanted something. I explained I was there for the 12pm meeting and he advised he will likely be on the call for a while. I asked if he wanted me to wait over in the general waiting area to which he nodded. Helped myself to the free drinks and waited 10 minutes, he finally came over and apologised and said he had come in early to deal with a number of calls but they had taken a bit longer than expected. He said he had to sort something out quickly and would be back in a few minutes. Just over 10 minutes passed again and at that point I’d had enough. I should have guessed it was going to go this way based on the initial interactions when I turned up, definitely didn’t feel like I was welcome and I was more of a hindrance turning up. I think this is the end of Mercedes ownership for me. It was great when the car worked but when I had to interact with the local dealerships the experience has mostly just been painful and disappointing.
 
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The sad thing is that this appears to be the rule, rather than the exception with MB. Other brands have their fair share of poor CS too, but it's disgusting that so-called premium brands can be so poor, so often.

Have your car needs changed or do you just fancy something else?
 
naefeart said:
The sad thing is that this appears to be the rule, rather than the exception with MB. Other brands have their fair share of poor CS too, but it's disgusting that so-called premium brands can be so poor, so often.

Have your car needs changed or do you just fancy something else?
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Just started to get that itch to look for something else. At least it starts to shorten the list :)
 
Majority of marques have poor cs especially in dealerships. I’d love a Mercedes but if the CS service is that poor there’s no point.

I’ve found Lexus to have the best CS I’ve ever dealt with. That’s with any branch I’ve dealt with.
 
Homer-Simpson said:
So a bit of a mixed update. Car went in for its service + MOT and there was a stored fault code. The issue hasn't repeated but it showed a misfire on cylinder 1. It wasn’t present when they did the work, and it had been logged on the day I had the issues (no recorded faults since). They have advised to monitor and if it happens again look at replacing the coil pack (£430.20), will monitor and see what happens.

Whilst that was going on I was also contacted by the sales team at the branch. I think I posted previously about my original experience when I was looking to buy my current car. I had booked a test drive, I turned up and there was no car there and they were more interested in my finances than they were talking to me about the car I wanted to purchase. Well I thought I’d give them the benefit of the doubt, so I arranged a meeting on Tuesday (just gone). Unfortunately work related issues cropped up and I had to attend site on Monday and it looked like I’d also be required on Tuesday. Called them up Monday morning to let them know I needed to re-arrange. Had a follow up call to rearrange the appointment to 12pm today.

Roll on today, I turned up 10 minutes early, noticed that people were in the showroom which was a great start. Stood outside for 6+ minutes waiting for the door to be unlocked, I appreciate there might be issues with letting people into the showroom outside core hours. Doors were then opened and I was greeted and asked what I was after. I explained I had a meeting to discuss a replacement vehicle and was pointed in the general direction of the salesman who would be dealing with me. Walked over to their desk and they were on the phone. After ~30 seconds they paused their call and asked if I wanted something. I explained I was there for the 12pm meeting and he advised he will likely be on the call for a while. I asked if he wanted me to wait over in the general waiting area to which he nodded. Helped myself to the free drinks and waited 10 minutes, he finally came over and apologised and said he had come in early to deal with a number of calls but they had taken a bit longer than expected. He said he had to sort something out quickly and would be back in a few minutes. Just over 10 minutes passed again and at that point I’d had enough. I should have guessed it was going to go this way based on the initial interactions when I turned up, definitely didn’t feel like I was welcome and I was more of a hindrance turning up. I think this is the end of Mercedes ownership for me. It was great when the car worked but when I had to interact with the local dealerships the experience has mostly just been painful and disappointing.
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Have they called you yet to ask what happened/where you went?
 
Vita said:
Majority of marques have poor cs especially in dealerships. I’d love a Mercedes but if the CS service is that poor there’s no point.

I’ve found Lexus to have the best CS I’ve ever dealt with. That’s with any branch I’ve dealt with.
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Lexus is the only real answer to a lot of questions. Great 10 year warranty, reliable, marque still highly desirable, economic. Just boring as sin :D
 
Vita said:
Yup agree. Very very boring, unless it’s a 5.0 v8.
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Nice edit ;)

I agree, my experience with Lexus CS was excellent. The more important factor was that it was consistently excellent.

If the dealership was closer (130 miles away), I would have probably gone for another 5.0 V8, this time in the form of an LC500.
 
Luckily Ive never had any issues with the Mercedes dealers Ive had contact with and my cars have been sound besides having a battery and a drivers side window switch module replaced under warranty. Ive been thinking about what I want next but I cant think of anything better that covers all I want in a car, it makes an epic noise, goes like stink and carries 4 people and their luggage for a two week holiday when required.

Oddly enough, the best CS Ive ever had from a dealer was a local Jaguar dealer and most people have rotten CS from Jaguar dealers or so I hear
 
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Milton Keynes MB have been great with me. All warranty claims have been handled quickly and to a good standard (which have been a drivers window module, repainting driver's side front wing and full replacement of a corroded front wheel. If they get a sniff of a sale then I have the opposite problem to Homer - they won't leave you alone! But in a professional, courteous way, of course.
 
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naefeart said:
Will be interesting to see what you go for, any ideas? :)
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If I'm honest, I have no idea. Lots of cars on the list that are either interesting or different but nothing I'm fixed on yet.

hillbilly2 said:
Have they called you yet to ask what happened/where you went?
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I've not heard a thing from them.

naefeart said:
Back on topic from Jap V8s and shamelessly posted elsewhere:

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Still love that colour, it was what I was originally after. Wish mine was as clean as that at the moment :cry:
 
For me a huge part of the appeal of a proper AMG is a big V8 and no 4 cylinder sounds as good. Turbos can provide torque etc but the big V8 with twin turbos is an incredible engine.
 
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