Associate
Hmm. I've never had this issue on my 1080p 144hz AOC and this issue isn't even happening in game, but only while I'm doing light work + web browsing.
New Dell IPS S2721DGF 165hz gaming monitor
- Thread starter Meridiusuk
- Start date
Hmm. I've never had this issue on my 1080p 144hz AOC and this issue isn't even happening in game, but only while I'm doing light work + web browsing.
Soldato
Well mine has now stopped working, just a blank screen. No diagnostic window when tested. Huh.....!!
My goodness did I need to jump through hoops with Dells support.
Two call transfers asking for the exact same information, you also need the Service Tag from the rear of the monitor.
Then, whilst the agent is on the phone, you need to take a photo of the rear of the monitor with service tag and serial number showing, after running through their diagnostics.
They wanted me to go through various cables and try another computer, huh. Just power on without a connection and it should go through a diagnostic POST and then display the no cable attached window, which it didn't. Eventually they accepted it was faulty and so email sent.
Of course the agent couldn't find the email and needed to provide her own personal address to send it to.
Finally received the email to her personal address, then she had to verify the serial number that it was genuine and in warranty.
All was done ok and now waiting for a replacement to arrive, apparently the courier will deliver the new monitor and then call the following day to pick up the old one. I would have preferred then to collect at the same time as dropping off, but it doesn't work like that.
Roll on a replacement, hopefully it will look, screen wise, as good as my first - but last longer....!
My goodness did I need to jump through hoops with Dells support.
Two call transfers asking for the exact same information, you also need the Service Tag from the rear of the monitor.
Then, whilst the agent is on the phone, you need to take a photo of the rear of the monitor with service tag and serial number showing, after running through their diagnostics.
They wanted me to go through various cables and try another computer, huh. Just power on without a connection and it should go through a diagnostic POST and then display the no cable attached window, which it didn't. Eventually they accepted it was faulty and so email sent.
Of course the agent couldn't find the email and needed to provide her own personal address to send it to.
Finally received the email to her personal address, then she had to verify the serial number that it was genuine and in warranty.
All was done ok and now waiting for a replacement to arrive, apparently the courier will deliver the new monitor and then call the following day to pick up the old one. I would have preferred then to collect at the same time as dropping off, but it doesn't work like that.
Roll on a replacement, hopefully it will look, screen wise, as good as my first - but last longer....!
Associate
- Joined
- 4 Nov 2015
- Posts
- 250
I've ordered one anyway, let's see what lottery ticket I draw. After Hardware Unboxed reviewed the monitor and Rtings fairly good review of it, I'm pretty convinced this is the monitor to get for 1440p.
Soldato
Mine was a good monitor, the above can happen with any screen. It was just a little difficult going through support, but now that is done hopefully I'll get a new one soon, if they have stock in...!
My only concern of it, thankfully my 25" Dell 1440p is working fine until my replacement arrives, was the "plastic" feel where the control joystick type knob is at the rear of the monitor. It is a little difficult to get to, but you don't need it much. On my 25" Dell there are a series of small raised buttons on the bottom right edge of the monitor, they are easier for me to use. Again not needed often.
My only concern of it, thankfully my 25" Dell 1440p is working fine until my replacement arrives, was the "plastic" feel where the control joystick type knob is at the rear of the monitor. It is a little difficult to get to, but you don't need it much. On my 25" Dell there are a series of small raised buttons on the bottom right edge of the monitor, they are easier for me to use. Again not needed often.
Associate
Just noticed this is now out of stock on the UK Dell site. That positive review seems to have opened the floodgate!
I'm so glad I got mine when I did. I'm happy that my impulsive purchase was a good one, for once haha.
Not a good review How about not have it facing the window.
https://www.youtube.com/watch?v=IShgxNAeWcQ&ab_channel=MonitorNerds
How about not have it facing the window.https://www.youtube.com/watch?v=IShgxNAeWcQ&ab_channel=MonitorNerds
Hahah the anti glare matte finish is actually very good at, well, anti glare. much better than average I would say.
But there are limits and putting it in front of a bright window with the sun beaming in...or a video camera with a spot light aimed right at it
But there are limits and putting it in front of a bright window with the sun beaming in...or a video camera with a spot light aimed right at it
Last edited:
I got mine during a Dell sale. My first 144hz 1440p monitor and I have to say it's amazing. I also ordered a Lenovo Legion Y27q-20 to keep the better monitor and the Dell completely blew it out of the water. Much better calibration out of the box, nicer aesthetics. I do have to admit that the Lenovo had better build quality since it was mostly metal. But in everything else the Dell was outstanding.
Soldato
My replacement is due to be delivered tomorrow by UPS. Hopefully it will be a good screen, and last..!
Ah here how are you getting a replacement so soon? I'm still fighting with Dell!
Associate
Nope still haven't received mine - ordered on 5/10 and latest date due to arrive according to original order was tomorrow -(21/10/20) - I spend a query to customer service yesterday asking for a status but had no reply - (I don't remember Dell being this bad for both scheduling or CS)
Associate
Mine was ordered on the 15/10 and is sitting as confirmed, estimated delivery 23/11.
I wouldn't be surprised if there is a wait for stock from China, Dell appears to have had this on promotion globally so I imagine they have been selling like hotcakes.
I wouldn't be surprised if there is a wait for stock from China, Dell appears to have had this on promotion globally so I imagine they have been selling like hotcakes.
Thats worrying.. Mine says 18.11..
Did you payed with paypall?
My order says confirmed... but paypal still says pending. Do they charge money only when thwy send the item?
Associate
My order is still saying confirmed also - also paid via Paypal - Paypal is saying pending but has authorised the funds (normally they release once shipment has taking place)
From Paypal website 'This is a temporary authorisation to make sure your funding source will cover the payment. Your funding source will be charged when Dell Corporation Limited completes your order.'
Still no reply from the email I sent to DELL CS so have sent a follow up this morning.
From Paypal website 'This is a temporary authorisation to make sure your funding source will cover the payment. Your funding source will be charged when Dell Corporation Limited completes your order.'
Still no reply from the email I sent to DELL CS so have sent a follow up this morning.