New Site Feedback

Got this in a message earlier today..

"The free shipping option is still valid however some customers are experiencing difficulties but we hope to get this sorted soon."
 
Whoever developed the site needs firing, Had to order parts elsewhere as i simply cannot sit and wait for the page to load and the system now won't let me login to purchase it. Sorry to say but im disappointed and had to spend 400 elsewhere.
 
DJMK4 said:
There should have been a UAT or preprod version before switching your new site in to production

That way you could have done all testing and even had a community thread helping on bug fixes etc. But it seems straight to prod
Click to expand...

cp1zt.jpg
 
Greebo said:
I wonder how much sales are down since new site went live?
Click to expand...

Gibbo has posted in another thread that apparently they are up, on the other hand, I wouldn't expect him to say they were down though....


I'm trying to like it but just don't. :/
 
So I want to order something add it to my basket no problem, Login, again no bother, go to the checkout page, yep no problem there either, BUT when I want to go to the Proceed To Payment Page it just reloads the same page, even tried clicking the T&C popup box and scrolling to the bottom, but that doesn't work either. GRRRRRR
 
amigafan2003 said:
What software is it using?

Is it on a CMS or is it bespoke?

I'm currently building a complete ecommerce site from scratch (http://snowboard-addiction.frontierwebdesign.co.uk/ - nowhere near complete) as part of a uni assignment, so I have a genuine interest.
Click to expand...

@amigafan2003 - Will be Shopware, same as caseking.

As I said earlier in the other thread - No arguments about the system, OCUK obviously know the backend improvements much better than any of us could. From a theme perspective though, some simple tweaks will fix the 'garishness' people have complained about, but the lack of a responsive design to allow for touch/large resolution would be worth some time invested. Currently doesn't work too well on mobile/tablet and scaling for large resolutions is poor.

Re bugs:

The amazon log-in page was showing auf Deutsch last night, not sure if that was in the fix run today.

Also left one regarding Sorting by price and will post others as I find.
 
Ordered the 850 EVO on offer today, had the payment method issue but then re-ordered and everything worked fine (inc. free shipping).

Suggest optimizing the JS & CSS assets into single compressed files to cut down on the server requests and page load times.
 
Redgie said:
Without trying to sound harsh on whoever developed the new site, it's clearly not ready for public consumption. Couldn't this have been handled in some kind of open-beta method until the bugs were ironed out?
Click to expand...

This. How a business can release a poor website is beyond me as it will surely put 'new'customers off?
 
DJ_Bucho said:
So I want to order something add it to my basket no problem, Login, again no bother, go to the checkout page, yep no problem there either, BUT when I want to go to the Proceed To Payment Page it just reloads the same page, even tried clicking the T&C popup box and scrolling to the bottom, but that doesn't work either. GRRRRRR
Click to expand...

Ok so finally managed to get to the payment screen, but now my free shipping isn't there, it's charging me £10.50 for Delivery. Anyone know how you can get the site to display the free shipping you normally get?
 
Clicked "log in via Amazon" and got 500 server error message. Logged in using email/password on just not Amazon.
 
Wouldn't it be better if OcUK could put the old site back until the new one works properly?

Surely they have the old site as a backup? Then, fire the people who developed and launched the new site and get a professional team in to re do it!
 
I'm not even that bothered about it not working well. One thing I will say though is I thought my head would explode because of how awful it looked.

Having too many different colours, and having background images all lead to bad design in my view.
On the homepage alone, I can count 6-7 different colours and combinations, many of which clash with others. White on Black, Black on White, Black on Grey, White on Red, Red on Black, White on Blue, Black on Blue :confused:

Websites should be as simple as possible, both to understand and to navigate. Having two different horizontal menus next to each other is bad, and do not have the same links duplicated on different parts of the page (Deals of the Week for example).

Please go back to the old site. :p
 
Haven't found any bugs yet.

But only because I can't look at the page for more than 10 seconds before losing track of what I want to try and find. Did you pay someone for this design?
 
Reminds me of the sort of site someone would knock up for their IT coursework or something just an assault of different colours and stuff splashed all over the place, a little whitespace goes a long way in giving a nice to browse clean look.
 
Now I know you cannot please everybody but I think a good idea would have been to make a few mock designs / samples of what the home page could look like and do a poll on the forum and see what the majority of users think and go with the most voted.

The new website is too busy for my liking and even harder to navigate.
 
The proof will be in the tasting of the pudding! to coin a phrase. That is if the sales take a marked downturn, I'm sure the old site will make a sudden re-appearance. :)
 
You must log in or register to reply here.
Back
Top Bottom