It’s your right to send an item back that’s no longer needed within that time frame, it has to be returned in new condition or it could be subject to a restocking fee.
Better off checking the shops return policy
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NVIDIA RTX 50 SERIES - Technical/General Discussion
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Better off checking the shops return policy
Associate
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Thanks. I've only had to do it once for a Dell monitor, but never for a super high end tech/electronic item. I am paranoid that a shop would reject it , but I just need to chill out I suppose
Soldato
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Missing rops impacting 5080s now as well.
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Depending on what you say initially, they may ask you some questions to determine whether the product is a ‘return’ or ‘faulty’. This is more for the sake of determining whether you should pay the cost of return postage… they won’t be out to mess you around, unless it’s you who are in fact trying to mess them around (i.e. telling them that something is ‘unused’ when it has been used).
The best thing to do is follow the phrasing of what they say in their terms to cancel the contract, regardless of whether there is a fault.
I have returned in a 14 day period with something along the following lines, where applicable (i.e. I think it is defective):
“Unfortunately, item X is faulty because of Y and Z. For this reason the item is no longer required by me and therefore I would like to cancel the purchase / arrange a return - [something polite / many thanks]”
Associate
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Very good advice. I hadn't thought of looking at the retailer's cancellation wording and leveraging that.
Thank you, Nitefly!
You don’t need to. Within 30 days you are well within your rights to send back a product you are not happy with due to a fault. He’s already proven this isn’t as described so it’s a very straight forward process.
The ball is in his court!
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I’m multi-tasking so may have missed it, but from my recollection @Absolutely Clueless only stated on the last page that he wanted to return a product and was worried whether the fault would be quibbled. I’m not sure he stated what the fault was…? (Edit: looking back I’m not even sure he said it was faulty!)
Returning under the distance selling rules is the best way of returning something if you are displeased with the product and you’re concerned that it might not be considered defective (such as coil whine).
I recently returned a monitor with a dead pixel in a corner. As annoying as a single dead pixel is, it’s not considered a fault by the ISO standards that manufacturers work under, so in that case it wouldn’t have been returnable as ‘faulty’ (and I’m not going to engage in lengthy back and forth with a retailer on whether it is or isn’t faulty; time = money). I therefore returned it on a ‘distance selling’ basis and had to cover the postage of the return - a retailers policy on this may differ.
If the product is defective beyond doubt, then that is a little different and there is less reason to be concerned.
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Associate
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If you return with Distance Selling and are responsible for postage, insurance for £1000 is ~£50. Ask me how I know. Go on.
The postage + insurance for my relatively cheapo monitor was around ~£30. Not ideal.
I’m pretty sure that one retailer also charges a ~10% restocking fee. Deffo not ideal, pretty much ensures I will never buy from them…
… but I can see why they do it. Some people on here before have bought several cards from retailers - bought at the same time - and returned all the cards other than a single card that they kept, which is taking the micky and a bit exploitative (IMHO).
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I’ve battled this out recently and won my case regarding a “custom order”. The “store policy” was that a custom order cannot be refunded by any circumstances………I told them that “store policy” does not override “laws” that are in place for this very reason, to protect the consumer. Say you had wedding photos taken and all the heads were chopped off, that’s very much a custom order but you are still protected regardless of the “store policy”
In the end he’s proven fault. That noise is not normal and could lead to further issues down the line. If I’m paying as much as the other guy that has a perfectly working product, why should I put up with a defect?
Associate
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Perhaps I’m being blind, or this is being discussed cross-threads, but I think you may be confusing @Jasseh (who posted the noisy GPU) with @Absolutely Clueless (who asked the question about returning a GPU).
In any case, I’m not sure what reason you gave for your computer being defective but ‘distance selling’ returns don’t typically apply to custom* orders anyway.
*edit - custom, not ‘customer’
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Yes, my mistake. I have indeed got the two mixed up
Like Steve said maybe Nvidia don't care, something we'll only get to find out at some future date.
Personally i don't think they care all that much because gamers simply aren't paying enough, at least not when compared to their business customers. Maybe that will change if/when the AI bubble pops but until it does i can't see Nvidia paying much attention to the gaming segment of their market.
Personally i don't think they care all that much because gamers simply aren't paying enough, at least not when compared to their business customers. Maybe that will change if/when the AI bubble pops but until it does i can't see Nvidia paying much attention to the gaming segment of their market.
I'm not 100% convinced this is right.
If a shop explicitly tells you a "store policy" like "no returns or refunds" for certain items like display items or returned items or whatever, then you agree to that policy when you enter into the contract by buying it.
Vast majority of shops don't try shady things like this but for those that do I think they may get away with it in some cases. It's a dodgy area.
Like I said, I'm not sure on this so very happy to be advised if wrong.
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