We're getting in touch to let you know how we're responding to reports from a very small percentage of users who've experienced skin irritation where the foam portion of the Quest 2 removable foam facial interface rests on the skin. This is an extension of our existing replacement facial interface campaign which was launched in December 2020.
The health and comfort of every customer is our top priority. We have been working with regulators and evolving our manufacturing process over the past months, and we are now offering a free silicone cover to Quest 2 headset, Quest 2 facial interface accessory and Quest 2 fit pack owners. To
request a free silicone cover click or tap
"Go to My Devices" and follow the quick steps. All you need is your account login details, your serial number and an address in a supported
country for delivery. You don't have to return your headset or removable foam facial interface to receive a Quest 2 silicone cover. To
learn more about these actions or the Quest 2 silicone cover, please refer to the included links.
Thank you for being a Quest 2 customer. We remain dedicated to creating safe and unbelievable experiences for all.