Associate
Looks like the board is dead. Good luck getting an rma with a broken usb header though.
That happened taking usb 3 out, so I’m going speak to Asus first about that as regardless the board is faulty
Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.
Looks like the board is dead. Good luck getting an rma with a broken usb header though.
Sorry for late reply, cinebench ran fine and got a score of 1311
That happened taking usb 3 out, so I’m going speak to Asus first about that as regardless the board is faulty
WE know that, however they might take a different view of it.
You need to point out that the damage to the usb is no way related to the issues you have. Though if you mentioned you broke the usb theres no going back from that.
I have explained the usb only happened on taking apart and they have videos off it not working before this
Asus or whatever retailer wont give a damn I'm afraid.
Be prepared to shell out for a new board.
+1 to this tbh, manufacturers will use whatever loophole / excuse possible to get out of refunding... and Asus are notoriously bad with customer support, you might have had good mileage had it been EVGA or maybe Gigabyte
I spent 10 years in retail trust me this isn’t over and I will get a result, they will not survive.
I am not losing 100 quid for nothing, evidence shows board was faulty and with this happening shows I must off had a bad board.
They will both be receiving 1 letters and 2 Asus forum will get a slaughtered
Yeah, we need to have a less self-centred view when dealing with companies. Put yourself in their position.I.e, you have a customer with a potentially faulty board but one they have damaged the USB header themselves. What would YOU do? If you apply risks, there's a real risk that the customer has caused more damage than just the USB header.The problem is you admitted to damaging the USB header. So ASUS will now be thinking what else did you break. Also the one video of yours is damning. Booting with no cooling and not isolating the board on the box. We all mess up but it's best not to publicly document it. That said I do hope you get it sorted soon.
The problem is you admitted to damaging the USB header. So ASUS will now be thinking what else did you break. Also the one video of yours is damning. Booting with no cooling and not isolating the board on the box. We all mess up but it's best not to publicly document it. That said I do hope you get it sorted soon.
+1 to this. dont know what on earth you was ever thinking of booting the PC up with no cooler on the CPU, thats just blatantly asking for trouble... also makes me wonder what type of PC builder you are, these components are expensive, sure if you dont care about the costs etc then i guess its fine to slap them on whatevers laying about, plug them all in and fire them up without even the basics like cooling in place etc..
For me personally, i just shuddered when i watched your video of the PC starting up without a cooler, that was a decent amount of time you was fiddling with the TV while its sat there getting hot etc... you are probably lucky it hasnt done a thermal shutdown.
In the future i recommend if your absolutely intent on firing up the PC outside of a case, put it on some cardboard first, and make sure a cooler is attached etc, 99% of coolers can be left on anyhow when fitting it back into a case, AIO's can be tricky but thats about it.
Yeah, we need to have a less self-centred view when dealing with companies. Put yourself in their position.I.e, you have a customer with a potentially faulty board but one they have damaged the USB header themselves. What would YOU do? If you apply risks, there's a real risk that the customer has caused more damage than just the USB header.
I feel for the poster but I think in this case they probably just have to take the hit unfortunately. Worth explaining their situation to ASUS of course and seeing if they can help in some way, maybe even meeting part way on a new board.
Could other components have failed because of the broken header? That's a possibility.
Mobo's probably the worse component to have faulty as it's a PITA to get it out.
The problem is you admitted to damaging the USB header. So ASUS will now be thinking what else did you break. Also the one video of yours is damning. Booting with no cooling and not isolating the board on the box. We all mess up but it's best not to publicly document it. That said I do hope you get it sorted soon.
Just stop posting and go sort it out.
Keep us updatedI am trying to sort it
Got yourself a nice chip there then!
Right guys took out case here’s the video
http://sendvid.com/hld2thjs
Problem I have now taking usb 3 out has ripped cover off pins on motherboard and broke a pin.
How will I get round this ?