Plusnet Discussion Thread

KIA · 6 Jul 2013 at 19:21

Clairvoyant said:
Something strange today (well it has happened before). Router connected, modem says connected. I can chat on steam and get friends game messages. But no internet page would load at all.

Rebooting the modem isn't a good idea. If it goes down again, see if you can ping 8.8.8.8

Give Google DNS or OpenDNS a go.

Clairvoyant · 6 Jul 2013 at 21:30

KIA said:
Rebooting the modem isn't a good idea. If it goes down again, see if you can ping 8.8.8.8

Give Google DNS or OpenDNS a go.

I have swapped to Open DNS anyway just to see if its any better.

drizzy · 7 Jul 2013 at 10:18

Don't use OpenDNS, they do that horrible 'invalid domain, here's a site full of ads' crap.

I would recommend OpenNIC or Google DNS.

Yas786 · 7 Jul 2013 at 14:05

KIA said:
Rebooting the modem isn't a good idea. If it goes down again.

Why is that?? genuinely interested in knowing why you shouldnt reboot the modem as ive rebooted mine once a few weeks back.

bremen1874 · 7 Jul 2013 at 14:55

Yas786 said:
Why is that?? genuinely interested in knowing why you shouldnt reboot the modem as ive rebooted mine once a few weeks back.

It'll be seen as an unexpected disconnection. If you do it too often your speed can drop as they try to stabilise the connection.

Yas786 · 7 Jul 2013 at 15:13

bremen1874 said:
It'll be seen as an unexpected disconnection. If you do it too often your speed can drop as they try to stabilise the connection.

Ahh thanks for that explanation

ChrisD. · 7 Jul 2013 at 22:08

That evening congestion I used to have (but never noticed it) has disappeared from my graphs.

Still very happy with Plusnet.

Vimes · 8 Jul 2013 at 15:26

Yas786 said:
No the Asus router is just that, a router which connects to the Fibre modem that is supplied by BT. It doesnt have a modem built into it.

mmm seems a little expensive for "just a router" albeit a very good spec.

I have just bought a WD N750 for £24.99 - cheap enough to use just as an access point, with 4 Gigabit Ethernet ports or even as a replacement for the Technicolor router...

http://www.wdc.com/en/products/products.aspx?id=720

you can see where I changed over to this cheap router...

...and the lowering of the pings at around 7:00pm last night. The second red block is where I was setting the firewall and had it configured to not respond to incoming pings.
I like the Gigabit ports and the dual Wireless (both 2.4 and 5Ghz).

Seems a good buy after all.

alex20000 · 9 Jul 2013 at 22:11

Thinking of getting Plusnet unlimited fibre. Would any recommend it or anything else?

Looking for something such as 36Mb down with no data restrictions. Budget would be around £25/month.

nam · 10 Jul 2013 at 10:36

alex20000 said:
Thinking of getting Plusnet unlimited fibre. Would any recommend it or anything else?

Looking for something such as 36Mb down with no data restrictions. Budget would be around £25/month.

Have you checked http://www.dslchecker.bt.com/adsl/adslchecker.welcome to see what kinds of speeds you would get from fibre first ?

alex20000 · 10 Jul 2013 at 10:44

nam said:
Have you checked http://www.dslchecker.bt.com/adsl/adslchecker.welcome to see what kinds of speeds you would get from fibre first ?

Which one do I look at?
WBC FTTC Up to 56.5 Up to 15.7 -- Available

Yas786 · 10 Jul 2013 at 12:39

alex20000 said:
Which one do I look at?
WBC FTTC Up to 56.5 Up to 15.7 -- Available

You would be looking at WBC FTTC for fibre.

madman045 · 10 Jul 2013 at 22:18

I'd take those stats with a pinch of salt, ISP's standard reply is they are only an estimate, according to mine, I should get 48/8, in reality its 30/5 and nothing i can do about it

PapaLazaru · 11 Jul 2013 at 12:21

madman045 said:
I'd take those stats with a pinch of salt, ISP's standard reply is they are only an estimate, according to mine, I should get 48/8, in reality its 30/5 and nothing i can do about it

You CAN complain about false line speeds.

Luckily for me I was quoted 52 / 20 and get exactly that.

gman1981 · 11 Jul 2013 at 19:49

I have got my FTTC install booked for tomorrow avo, but haven't received my router yet. Is this normal?

Yas786 · 11 Jul 2013 at 20:06

gman1981 said:
I have got my FTTC install booked for tomorrow avo, but haven't received my router yet. Is this normal?

Should have had it by now, i had mine come about 3 days before my install took place. Ring up plusnet and ask them if they have sent it out or not. I had my mine delivered by the postie for the record.

pyropetepete · 11 Jul 2013 at 21:59

BT are moving cabs so my switch has been delayed

DazQ87 · 12 Jul 2013 at 08:24

We suffered a series of short power outages last night at about 5am, I guess our modem wasn't too happy as it appears our line profile according to the BT wholesale speed test diagnostics is now 57.03Mb rather than the 65Mb it used to be. Do I just need to open a ticket to get them to restore it to its previous speed (can they do that?) or will it go back up by itself.

Just seems a bit silly that a series of power cuts can slowly errode your speed. If this happened a few nights in a row you would end up with a considerably slower service than you started with.

KIA · 12 Jul 2013 at 14:08

DazQ87 said:
Do I just need to open a ticket to get them to restore it to its previous speed (can they do that?) or will it go back up by itself.

Just seems a bit silly that a series of power cuts can slowly errode your speed. If this happened a few nights in a row you would end up with a considerably slower service than you started with.

It should go up by itself. Put the modem on a UPS if you don't want power-cuts to affect the speed.

horrorxpunk · 14 Jul 2013 at 17:52

If the line has been banded exchange side on FTTC it may need an openreach engineer to remove the banding. So please raise a ticket to faults.plus.net so we can have a look.

On Adsl a simple line reset normally resolves this issue but it's something we can't perform on a fttc line.