Plusnet Discussion Thread

thewanted said:
For the people that have transferred their FTTC service to PlusNet, did they have to do an on-site installation? My order currently says "We'll arrange for your fibre broadband service to be installed. This will happen on 14/01/2014 AM", but there's nothing to actually install.

I tried calling them, but their wait times are currently ~30 minutes.
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A migration won't require an engineer.
 
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So I got my Plus.net fitted last Monday but am a bit worried about the speed.

I know expecting the top advertised speed in unlikely but I'm a bit worried as mine is near enough exactly half when testing it. I've not opened a ticket yet or really had chance to play with it and properly test, partly because it's still within the initial 10 day period and partly as I'm still having work done on the place so haven't actually moved in yet.

Though the flat is in a block and I fully expected not to get top speed as I'm assuming the wiring won't be great , the open reach cabinet is right outside the block, butting up against the small wall that marks the boundary and then looking at the samknows site I am approx 800m from the exchange. So my feeling is that even if the last hundred yards or so of cable up to the flat is naff it just feels too much of a coincidence that the speeds I'm getting are nearly always exactly half, so I get around 38/9 instead of 80/20. I fluctuates a bit but not by more than you'd expect for repeat runs. So it just feels like it's bang on half speed minus the usual overheads.

Repeated speedtests and pingtests etc show it over all to be a fairly solid line, low pings, little jitter etc so apart from the speed it seems fairly solid. Though as mentioned I've not moved in so not really run a lot of tests.

Annoyingly I wasn't there when the engineer come to fit the line and the person that was didn't really ask him any questions about it but they did say that the engineer turned up and fitted the phone line then went to leave. So they asked him about where was the fibre, open reach box etc and the engineer said he knew nothing about it, was only there to fit a phone line and then left.

An hour later the same engineer then turns up again, this time to fit the fibre and open reach box! So I'm now wondering is there something he may have not done, or forgotten to do as he effectively did it as two separate jobs and not both at the same time? Did he not do something the first visit as he assumed it was just a standard line?

A question for you guys as well. When I go to the member centre on Plus.net and check my connection details it states 79Mb estimated, which is fair enough as it's only an estimate but still twice what I am actually getting.
But for current line speed it says 78Mb and everything I've read on there seems to point to this being the actual sync speed. So if that is the case I don't understand where they get that from and/or why I am seeing half that?

If you check the same on yours, what does it say? And does it bare any relation to any 'real world' speed testing you have done ?

Thanks.
 
KIA said:
Wired or wireless?

What's the speed estimate? https://www.btwholesale.com/pages/s...unity/Coverage/ADSL_Availibility_Checker.html

http://speedtest.btwholesale.com/ Run the test. Once done, click 'Further diagnostics' to get the IP profile info.
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Speed is the same, no matter wired or wireless. Phone and laptop tested.

I've only tried speedtest.net and pingtest.net so far and possibly once tried the link on plus.net but that was a few Mb slower than speedtest.net each time. I'll try and grab the others but it'll mean me going round there with the laptop again and testing. The place is still a bit of a mess at the mo.

Does your 'current speed' listed on the plus.net connection page match your 'actual' speed? Still interested to see if that actually works for anyone, as in is it an actual number they get from somewhere or is it as useless as the estimated speed?
 
chaosophy said:
Speed is the same, no matter wired or wireless. Phone and laptop tested.

I've only tried speedtest.net and pingtest.net so far and possibly once tried the link on plus.net but that was a few Mb slower than speedtest.net each time. I'll try and grab the others but it'll mean me going round there with the laptop again and testing. The place is still a bit of a mess at the mo.

Does your 'current speed' listed on the plus.net connection page match your 'actual' speed? Still interested to see if that actually works for anyone, as in is it an actual number they get from somewhere or is it as useless as the estimated speed?
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its your current sync speed.
 
PiKe said:
its your current sync speed.
Click to expand...

So when speed testing I should be seeing close to the 78MB it states, taking into account any transmission overhead, rather than the ~38Mb that I am seeing?

The page, if someone could at least check theirs for me is this one.

On that page I see...

Estimated line speed:
79Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-12-10 17:48:16
Current line speed:
78 Mb
Click to expand...

thanks.
 
With a connection of 38/9 I'd be raising a ticket with PlusNet and making sure they haven't put you on the wrong profile. It's exactly what you'd expect to see with their 'Essentials Fibre' on a line capable of more.
 
KIA said:
Wired or wireless?

What's the speed estimate? https://www.btwholesale.com/pages/s...unity/Coverage/ADSL_Availibility_Checker.html
Click to expand...

Code: 
Telephone Number 020xxxxxxxx on Exchange FULHAM is served by Cabinet 21 

				High 	Low 	High 	Low 		
FTTC Range A (Clean)		80 	79.9 	20 	20 	-- 	Available
FTTC Range B (Impacted)		80 	76.6 	20 	19 	-- 	Available

KIA said:
http://speedtest.btwholesale.com/ Run the test. Once done, click 'Further diagnostics' to get the IP profile info.
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download 34.21
upload 10.73
ping 32.50

Code: 
 Download speedachieved during the test was - 34.21 Mbps
 For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
 Additional Information:
 IP Profile for your line is - 38.72 Mbps


Upload speed achieved during the test was - 10.73Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
 
Cheers for the replies.

After posting those stats on Sunday I also logged a ticket with them and they replied back today. Looks like they think there may be a fault somewhere as they want to send an engineer out. I text them back with Fri am/pm and Mon am for the three possible slots, so hoping they can get an engineer out that quick.

My worry now is that it will be the cabling up to the flat and I'm not sure if they'll be able to do much about that. :/
 
VDSL2 IP profile reset usually requires an engineer. I don't know if this has been changed in recent months.
 
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