Plusnet Discussion Thread

Mine came in the post Saturday morning for install today (Tuesday)
If you gave a mobile number they send a text when they dispatch it.
 
PlusNet support seem on the ball and having run some remote tests are now arranging an engineer visit to call and check out my line due to it underperforming.
 
I'm using my own router and have a bit of confussion over what Annex mode I Should be using. I can not find anything on google. its like 50/50 results A or B????. Working on both but I am synced on A and if I turn it to B my attenuation doubles...
 
Danny091 said:
My cabinet in my little village finally went live sometime today / yesterday (been checking the openreach website everyday :O ) Gone and ordered plusnet with the £105 cash back from topcashback. Estimated 80mb/s cant wait for it to be all done being on 5mb/s is killing me!
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Had my date for install now on the 30th. Hopefully everything goes smoothly!
 
Thinking of moving from Infinity to Plusnet fibre, I hate the homehub and couldn't be bothered to fork out over £100 for a better one. Is the one you get with Plusnet reliable enough?
 
ron3003 said:
Had PlusNet FTTC installed this morning. I'm out in a village and still 1km from my green cabinet. Estimates showed 14 to 20mb but I've been on to PlusNet Support as I'm only getting 7.4Mbps. Apparently BT haven't updated my ip profile and the BT wholesale checker only shows max achievable as 7.68Mbps (still the old 'up to 8mb' profile).
Been told to wait 24hrs to see if it updates, bit of a disappointment really :mad:
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What is your upload? I had this but my upload was 13Mbps but my download was still at 2.5Mbps. Had to call PlusNet as I'm guessing they put a limit on my line. The guy on the phone did spot the issue and fix it on the spot.

I have one complaint against the supplied Technicolour at that is that my Surface RT does not like it and keeps having to reconnect for the Internet to work.
 
Xez said:
What is your upload? I had this but my upload was 13Mbps but my download was still at 2.5Mbps. Had to call PlusNet as I'm guessing they put a limit on my line. The guy on the phone did spot the issue and fix it on the spot.

I have one complaint against the supplied Technicolour at that is that my Surface RT does not like it and keeps having to reconnect for the Internet to work.
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They've arranged for an engineer visit for tomorrow morning as it's all setup correctly at their end. They suspect a line fault is causing the low speeds.
Customer support has been 1st class up to now.
 
Support does seem pretty good up to now, although I had to give them a little poke today seeing as I go live on Monday and they still hadn't sent the router out.
Its in the post now apparently, but as they say it can take 2-5 working days thats cutting it a bit fine IMO.
 
Uther said:
Support does seem pretty good up to now, although I had to give them a little poke today seeing as I go live on Monday and they still hadn't sent the router out.
Its in the post now apparently, but as they say it can take 2-5 working days thats cutting it a bit fine IMO.
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Just checked my phone, they sent me a message that it was in the post last Thursday and the postie delivered it on Saturday morning.
 
I was originally scheduled for a remote activation but an engineer popped round and installed it instead. However this caused a computer mix up and my internet was automatically cut out on the 8th.
I was told five days for a remote activation and I'm still without internet. Frustrating but at least the tech support were helpful.
 
Well that's a disappointment, engineer has been and there's no faults on the line. Apparently my FTTC is within tolerance and going as fast as it ever will (sub 8mb) and the discrepancy between the availability checker and real life is because the checker estimates speed to the main pole which is still some 500 or more metres away from my property.
Oh well beats the previous 1.25mb ADSL+2 and it's cheaper so I'll just have to live with it ;)
 
ron3003 said:
Well that's a disappointment, engineer has been and there's no faults on the line. Apparently my FTTC is within tolerance and going as fast as it ever will (sub 8mb) and the discrepancy between the availability checker and real life is because the checker estimates speed to the main pole which is still some 500 or more metres away from my property.
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Property. He's telling porkies.
 
Hell yeah. Quidco tracked 40/10 package even though I went for 80mb package. All 80mb deals had expired so I thought I'd try it anyway. Broadband activated a few weeks ago and I'm getting £140 on next pay schedual... Whoo.:D
 
Ok sorry for any offence. I'm waiting for support to get back to me but I'm guessing when they get the BT engineers report it's going to say no errors on the line and all working within our estimate, all be it at the lowest possible level.
 
Muz333 said:
I was originally scheduled for a remote activation but an engineer popped round and installed it instead. However this caused a computer mix up and my internet was automatically cut out on the 8th.
I was told five days for a remote activation and I'm still without internet. Frustrating but at least the tech support were helpful.
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Update:
They activated ADSL instead of fibre and of course, sods law, I gave away my old ADSL router before this. Now waiting on another week for the Openreach engineer to come out and get me up and running again.

Been compensated two free months fibre but three weeks without internet at home is a killer. Especially when I cancelled Sky and instead have been using Netflix, Amazon Prime, Sky Go and Crunchyroll.
 
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