You should receive the router one or two days before your installation date![]()
Installation date was the 5th of May so I don't actually have my router yet. I had to complain to Openreach to get the original date brought forward.
I don't actually care if a router is installed or not, as long as the modem works fine, I can do the rest myself.
Hi guys,
Any movers from BT Infinity to Plusnet in here? Just considering PLusnet vs BT right now.
Cheers
I've just made the move.

So your downstream rate indicates a 46mbps sync. Now we provision on 80 / 20 as standard anyway now so maybe pop a ticket to pn and get them to raise your connection profile