Plusnet Discussion Thread
- Thread starter bulldog147
- Start date
Soldato
Has anyone with Plusnet who renewed with them been able to blag a reward card and/or slightly better monthly rates offered to new customers?
I'm happy with them generally.
I'm happy with them generally.
Associate
Just moving back to plusnet, getting their Hub 2, is there any better kit I could be looking at or is the hub 2 ok?
Previously when I was with plusnet I just had their modem and that was connected through to my Netgear wifi router, which handled QOS - currently with vodafone as isp and they dont do QOS (kids constantly complaining pixelated tv (ROKU players)) and I can't seem to get my Netgear to work with their router.
Just for info I have a wired network (cat6 upstairs) phone line to my upstairs office where the router sits, Devolo Magic 2 wifi to cover the wireless downstairs.
Is there any better recommended kit out there?
Matt
Previously when I was with plusnet I just had their modem and that was connected through to my Netgear wifi router, which handled QOS - currently with vodafone as isp and they dont do QOS (kids constantly complaining pixelated tv (ROKU players)) and I can't seem to get my Netgear to work with their router.
Just for info I have a wired network (cat6 upstairs) phone line to my upstairs office where the router sits, Devolo Magic 2 wifi to cover the wireless downstairs.
Is there any better recommended kit out there?
Matt
I found that the hub 2 gave me constant drop out / disconnects, when it worked it was fine, it just didnt work for me on a regular basis.
It would work for a month then have drops with reducing speed, i'd arrange an engineer who wouldnt find anything, it would then stablise, only to have issues after a few weeks, this carried on for over 6 months, they sent me new routers and I had the same issue
I moved to the BT home hub and have experienced a much more stable connection, since having this router, i've only had to call out an engineer once and that was an actual cabinet issue after heavy rain, so for me stability is vastly improved.
It would work for a month then have drops with reducing speed, i'd arrange an engineer who wouldnt find anything, it would then stablise, only to have issues after a few weeks, this carried on for over 6 months, they sent me new routers and I had the same issue
I moved to the BT home hub and have experienced a much more stable connection, since having this router, i've only had to call out an engineer once and that was an actual cabinet issue after heavy rain, so for me stability is vastly improved.
Associate
Honestly Plusnet have been one of the worst companies I've ever had to deal with. So we've just found out that we've got the community gig fibre project greenlit for the village where I live. Plusnet still don't offer it, and my contract was up a 3rd Dec. Renewal wants to tie you in for 2 years, so decided to migrate to BT who will let me upgrade mid-contract without issue.
Migration all pencilled in for the 13th December, agreed with both Plusnet and BT. Plusnet decided to nuke my entire line the next day, no dial tone, service dead etc. - Took me speaking to the head of provisioning for them to confirm they'd screwed up. Basically said tough, can't do anything, sorry, and continued to delete all the rest of my stuff (email accounts with them etc).
So i'm left completely without telephone and broadband for two weeks in a rural area that doesnt get any mobile signal on any network.
Migration all pencilled in for the 13th December, agreed with both Plusnet and BT. Plusnet decided to nuke my entire line the next day, no dial tone, service dead etc. - Took me speaking to the head of provisioning for them to confirm they'd screwed up. Basically said tough, can't do anything, sorry, and continued to delete all the rest of my stuff (email accounts with them etc).
So i'm left completely without telephone and broadband for two weeks in a rural area that doesnt get any mobile signal on any network.
Soldato
Can't say I'm surprised. Their customer service has been pants since I joined them about 7 years ago and, among other things, they randomly completely messed up my reverse DNS at one point which I only spotted when doing a check on my mail server. Not sure how they managed that as it had been set for about a year without issue up until that point. Clearly some monkey was let loose who didn't know what they were doing, not that they should have been messing around with the rDNS anyway. It took weeks for them to fix it and I had to make a formal complaint in the end. Wasn't the last time I had to complain about things they botched either.
My contract ends this month too and I'm off to Zen on 14th all being well. Will obviously cost me more, but I'm just fed up of **** CS.
'We'll do you proud' my a***.
My contract ends this month too and I'm off to Zen on 14th all being well. Will obviously cost me more, but I'm just fed up of **** CS.
'We'll do you proud' my a***.
Soldato
- Joined
- 20 Oct 2008
- Posts
- 12,096
Most mainstream domestic ISPs wouldn't let you configure rDNS at all, or provide a static IP and let you run a mail server. I used to run a mail server on my Plusnet connection, O365 business makes far more sense nowadays.
Soldato
True, but they do offer that service, so the fact they completely buggered it up is not something that gives me warm fuzzy feelings. As mentioned, it's not their first ****-up (far from it) and after their mobile service also left me without a phone for 48 hours I'm just done with them.
I also have no interest in any of Microsoft's offerings. The purpose of hosting my own mail server is for me to be in control of it, not have MS spying on me like they do with Windows 10 (which I also no longer use).
I also have no interest in any of Microsoft's offerings. The purpose of hosting my own mail server is for me to be in control of it, not have MS spying on me like they do with Windows 10 (which I also no longer use).
been with plusnet for over 10 years now , will be leaving when my contract is up next year and go to community fibre as there is no need for a landline and I will get a true fibre connection/speed. I can't see plusnet getting any cheaper the good deals 2 years ago are gone and they have no FTTP offerings yet where as others do
The router/modem I have is a TPLINK VR600 just for the wired connection and router access, For WiFi I have AP's I have the Deco M4. Works well enough for me over a 3 bedroom home
The router/modem I have is a TPLINK VR600 just for the wired connection and router access, For WiFi I have AP's I have the Deco M4. Works well enough for me over a 3 bedroom home
Last edited:
- Joined
- 22 Mar 2009
- Posts
- 5,712
I left Plusnet last year when I moved to smaller ISP that offered me G.fast service. Was on full max rate FTTC 80/20 with Plusnet for 7 years. Now with G.fast 241/38. Screenshot here: https://i.ibb.co/t42MGkc/Openreach-G-fast-7th-January-2022.png
I guess I was very lucky as BTw Checker estimate say Clean Range A for G.fast are 230/34. I left Plusnet because they will NOT offer any G.fast service.
I guess I was very lucky as BTw Checker estimate say Clean Range A for G.fast are 230/34. I left Plusnet because they will NOT offer any G.fast service.
Soldato
As mentioned above, I left Plusnet for Zen on 14th Dec. No issues so far and my up and down speeds have both slightly improved, though I suspect that's more to do with the FRITZ!Box modem/router Zen supply (I was previously using the Openreach modem they supplied when I joined 7ish years ago). Also received a £40 Amazon voucher thanks to a trust message from another member on here (thanks!). Just waiting for a partial refund from Plusnet now and that'll be that.
Soldato
- Joined
- 16 Aug 2009
- Posts
- 7,740
Switched from BT at the end of december to PN no problems to report but then there isn't much to go wrong standard FTTC and only 35mb/down no 5G coverage so not much else available routers ok nothing to shout about but gets the job done. Cheaper than BT.
Yeah mine went up from 27 to 34 randomly. Had to call them and they credited me for next bill.Anyone had their BB bill shoot up ?
Mine was £28 ish , It went up to £32 last month and now this month it's £43
PN for me has been faultless for years other than this.
My contract is up next month... "When your contract ends your monthly price will go from £30.00 to £47.76"
but offer of "Unlimited Fibre broadband and line rental for just £26.99 a month. 18 month contract. Add Evening & Weekend UK & Mobile call plan to your package for an additional £6.53 per month. "
Think it is time to shop around, been looking at Aquiss but the phone line( which I might ditch anyway), maybe Vodafone?
but offer of "Unlimited Fibre broadband and line rental for just £26.99 a month. 18 month contract. Add Evening & Weekend UK & Mobile call plan to your package for an additional £6.53 per month. "
Think it is time to shop around, been looking at Aquiss but the phone line( which I might ditch anyway), maybe Vodafone?
Last edited:
Aquiss are excellent regarding technical support and presales queries, I'm with them for gigabit FTTP. Sadly only the Openreach-based packages so not symmetric in my area, but that's all I can get. They're a longtime Entanet reseller (now Cityfibre).
Curious, any reason to keep the line rental separate from the broadband? It may be more trouble than it's worth nowadays (as someone who previously used to split SMPF WLR voice services and FTTC to save money).
If you're moving to an FTTP service and want to keep your number, you'll need to arrange a port to someone like sipgate or voipfone before your service closes, otherwise you'll lose it permanently. Digital Voice services were suspended from sale for a good while due to jank in the rollout AIUI, so I decided to port to sipgate.
Curious, any reason to keep the line rental separate from the broadband? It may be more trouble than it's worth nowadays (as someone who previously used to split SMPF WLR voice services and FTTC to save money).
If you're moving to an FTTP service and want to keep your number, you'll need to arrange a port to someone like sipgate or voipfone before your service closes, otherwise you'll lose it permanently. Digital Voice services were suspended from sale for a good while due to jank in the rollout AIUI, so I decided to port to sipgate.
I barely use the phone but parents want it as they use the calls in the evening.
Entanet, damn I used to use Vivaciti for years before going to PN lol
I was looking at Sky 145MB (18m with phone), Aquiss 80MB (12m no phone) and Vodafone 200MB (24m with phone) and Plusnet 145MB (18m no phone)
Prices vary from £27 (PN) to £39 (VF) a month (without the BS CPI every year)
Want to keep under £30 if I can
So with no phone line what are people using, just their mobiles? Neverheard of sipgate or voipfone
Entanet, damn I used to use Vivaciti for years before going to PN lol
I was looking at Sky 145MB (18m with phone), Aquiss 80MB (12m no phone) and Vodafone 200MB (24m with phone) and Plusnet 145MB (18m no phone)
Prices vary from £27 (PN) to £39 (VF) a month (without the BS CPI every year)
Want to keep under £30 if I can
So with no phone line what are people using, just their mobiles? Neverheard of sipgate or voipfone
Last edited:
I'm porting my BT number to A&A and will set it up with a Cisco ATA that I have. Until I get around to setting that up I can forward calls to my mobile or use a softphone. I can't find a cheaper provider unless you're a heavy user and want call bundles rather than PAYG.
Last edited: