Things have become intolerable. Last Friday, we caught the builder in a lie. He claimed we needed to reduce the size of the worktop because the quartz we ordered doesn't come in a 2.2m length. He wanted to charge us for wasted fitting time and not being able to return the carcasses to Howden’s. Despite my 10 years of experience in kitchen designs during university (part time), he wouldn't listen. He was in a bad mood, making everything an issue. He knocked on my door 10 times that afternoon with questions like, "Do not speak to my builders without me being there; they are paid to work, not listen to your issues." I informed them that morning about our mold being everywhere problem due to the lack of outside brickwork and windows.
That evening, I contacted his worktop supplier directly, and they confirmed that all worktops come in 3.6m lengths. The supplier informed the developer, who perceived this as going behind his back. This resulted in an outburst of abuse over the phone directed at my wife, including threats and making her cry (she refused to give me the phone due to my anger).
Over the weekend, we decided enough is enough, and we are bringing in a building consultant/QS/Project Manager. Fortunately, we know someone willing to take charge and hopefully alleviate the stress. We believe these stunts won't work with this person.
Fast forward to this morning, I had a face-to-face chat that quickly turned nasty. I told him never to speak to my wife like that again, and from now on, he should deal with the Project Manager we're bringing in. He squared up to me, wanting to fight. I burst out laughing, and realizing I wasn't backing down, he threatened to walk off the job. He said the only reason he's staying is that we have a baby, and we need to be in by December.
Currently, I'm waiting for the Project Manager to speak to him (he has refused to work with him), but we'll see how it unfolds.