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Received 3080 physically damaged! MSI Resolved case (Lock Thread)
- Thread starter Dean Guile
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Associate
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So you think that he should have paid for a brand new product that arrived damaged and has lost a lot of 2nd hand value too (when the scalping nonsense dies off) because its only a "few hundred quid"
Soldato
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And another one, found on reddit.
Making quite the collection....
whoops. Must be some sort of packaging issue? doesnt look like it's a weakness in the design of the backplate.
This proves they knew the issue, with the back plates because look here :-
https://www.tweaktown.com/news/7610...orce-rtx-3090-suprim-graphics-card/index.html
Basically a Trio design with a metal back plate.
They should send everyone that wants a metal back plate one if theirs comes broken and not void the warranty on cards if capable users can do it. Then make all future trios with a metal back plate.
https://www.tweaktown.com/news/7610...orce-rtx-3090-suprim-graphics-card/index.html
Basically a Trio design with a metal back plate.
They should send everyone that wants a metal back plate one if theirs comes broken and not void the warranty on cards if capable users can do it. Then make all future trios with a metal back plate.
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- 19 Sep 2020
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So you think that he should have paid for a brand new product that arrived damaged and has lost a lot of 2nd hand value too (when the scalping nonsense dies off) because its only a "few hundred quid"
I trhought that was a strange comment too, money has nothing to do with it, it's more the case of how hard it has been to get the product, I could buy it 10 times over if I could, but I can't. I am just a "PC Gamer" at heart and have been all my life, so no idea why anyone has to talk about the price of the product, if it was then I would've sold it by now for profit as I can, but I haven't as I want to game over anything to do with money. So yes, very strange post indeed.
Regardless of that, whether it costs £7 or £700! a product is still a product, and if damaged it needs replacing.
Associate
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- Eltham
Most places you wouldn't even get that level of interaction, stop whining.
Guess you have lots of money to throw away! Grow up!
So an unsubstantiated rumour of a premium version of the card means they're aware of an issue and are fobbing off existing customers with a dodgy version?
- Joined
- 19 Sep 2020
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Feel for you op
I know what you mean re racing Sims requiring some solid hardware.
I have a 2070super and gave up trying vr with ACC.
Fine with RF2 and RRE
Hope you get it sorted soon, nice to hear you're local too, I'm down the road from Weymouth
O wow, don't know what you mean by down the road, as I am in Weymouth lol, the guy who offered to buy it is from Bournemouth way lol.
Calling B/S on that sorry !
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- 19 Sep 2020
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Right... 3 of the calls I made before I came to the forums were all hung up on me, first 2 I didn't even get to speak to anyone.
So you think that he should have paid for a brand new product that arrived damaged and has lost a lot of 2nd hand value too (when the scalping nonsense dies off) because its only a "few hundred quid"
I just said it to see what response I would get. I'm seriously bored, sorry. Yeah...he should get OcUK to sent him a new one and they should allow him to use it until the new one arrives which he can then send back. This is how customer service should be now. Either meet the Amazon benchmark...or close up shop. With the change in production and distribution models...not only are high street stores doomed, but so to are specialist stores that don't follow the platform revolution.
Its a shame...but its just the way life is going, so go with it.
Associate
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- Eltham
No you've not understood, I'm not questioning your rights, you're obviously entitled to be properly supported if you receive a faulty product.
However I am saying you're being unreasonable expecting a business owner to go out of their way to cover every request in a busy public forum. He doesn't have to do as much as he already does and whining about it won't change anything.
Feel free to tell us how many business owners you know who spend their time on their forums covering random support requests.
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I am a business owner myself, small-medium business albeit. Customer contacted me as their tub for their sweets had broke, no big deal just transfer them to something else, however these sweets were a christmas present for a family member. I went into my stock room and found an empty tub of sweets and have it all labelled up to send tomorrow, no it wasn't done over a forum, my businesses are not that size, however I am the owner, and provided a service which I didn't have to, to help a customer out. It's the little things. As someone said already if places are unable to match a certain rainforest, which is literally 1 button away to return, even undamaged too let alone damaged, then I do fear considering how customer service has gone of late, gone are those days 
Like I mentioned previously, Overclockers are far too big a business to care where I shop, makes not a jot of difference to them me shopping elsewhere.
Remember all I have asked for is to be able to return the product when I notice Gibbos thread updated on some shipment, literally that was it.
Like I mentioned previously, Overclockers are far too big a business to care where I shop, makes not a jot of difference to them me shopping elsewhere.
Remember all I have asked for is to be able to return the product when I notice Gibbos thread updated on some shipment, literally that was it.
Associate
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As I've said repeatedly, I am not arguing against you getting your basic rights covered with a return for a faulty product, I am in agreement on that point.
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Yes I realise that, point I was making it, once a companies so large and busy, just don't have the manpower or care to care for the little man, their customers, which as I've said repeatedly in this thread, I accept.
I'm already dismissing overclockers for their lack of this and sorting this issue privately, whether that's selling it and going AMD or buying a custom backplate, i'm yet to decide.
I'm already dismissing overclockers for their lack of this and sorting this issue privately, whether that's selling it and going AMD or buying a custom backplate, i'm yet to decide.
@Dean Guile The issue is if overclockers has no replacement to give you then you will just get a refund. Then have to wait in line for a pre-order. Companies have insurance for damage in transit and the manufacture will pay if the card was damaged before delivery.
The issue could be with the pre-order queue system, that all stock comming into the shop is owned by a customer waiting in line for their pre-order. Thus for a replacement you my have to get a refund and then pre-order a new card. Also because the cards come in when they feel like it, overclockers may not be able to get a replacement in a timely matter.
I dont know, normally a damaged card would be replaced in a timely matter or a refund given. OC'ers customer service has replaced stuff quick enough for me or refunded if there was no stock.
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Nope, I have been confirmed stock is ONLY allocated AS AND WHEN stock arrives physically with overclockers, stock is NOT allocated beforehand. Numerous times I've said this now.
Otherwise how would they be able to just put me front of the queue for the same card to wait again, if that stock has been pre-allocated?
I have no idea why people think it works they way you do, overclockers even said numerous times on the 3080 thread, stock is randomly assigned to queue numbers for amount of cards that arrive, as they are physically in hand, that is why sometimes when say 50 cards come in, queue number 45 would get a shipment email before queue number 1, because that particulay day they told us they worked down from queue number 50 to queue number 1. No idea why, one of the msi shipments they got in was 100, they split it into two 50s, working downwards again one from 100 to 51 and the other 50 to 1.
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