Received 3080 physically damaged! MSI Resolved case (Lock Thread)

Dean Guile · 12 Nov 2020 at 20:19

Space Monkey said:
Hi mate,

There's no current ETA on the next shipment I'm afraid, but that could change at any time. So I guess it's currently up to you how to proceed mate

Been to and fro with Asus and Gigabyte, regarding shipments to UK, would it be possible to exchange to a different card, i'll of course pay the difference if it's a higher priced card, as to be honest after seeing a lot of negative reviews on the backplate for not being metal/steel or whatever the usual material is and plastic instead, being very weak (clearly as mine arrived physically snapped off) i would much prefer to go with a different brand.

Space Monkey · 12 Nov 2020 at 20:21

Have you asked customer services if they can do that for you?

Dean Guile · 13 Nov 2020 at 12:07

Space Monkey said:
Have you asked customer services if they can do that for you?

Nope, refused that too.

"Good morning,

I'm afraid we would be unable to exchange/replace it with an alternative brand/model. If you wanted to go down this route then we would need to issue you with a refund and then you make a new purchase for the card you do want, which would put you back of the queue"

Quite clear Ocuk are not willing to go an extra centimetre for a customer let alone a mile, and tbh they are perfectly in their rights to do so, so as said yesterday, thank you Space Monkey for your time it is appreciated.

chrcoluk · 13 Nov 2020 at 12:13

humbug said:
Can't he just hang on to the card until you have a replacement ready to send out to him?

To me this is odd.

I can understand OCUK's stance here, and I know I am in the minority.

We know the card is physically damaged, the card should not be used at this point and further damage is risked by using the card.

The logical thing to do is return it and "wait" for the next one to be sent out, he is at the front of the queue so will probably only be waiting a week or two. In fact by holding onto it he may miss new stock been landed and doing himself no favours.

Frubeling · 13 Nov 2020 at 12:17

I'm assuming the card is still functional as it appears to only be the backplate damaged?
I would hope they'd allow the offer of replacement to remain indefinitely so as to say you can use it for now and then the moment they're able to replace they do so

james.miller · 13 Nov 2020 at 12:18

Dean Guile said:
Nope, refused that too.

"Good morning,

I'm afraid we would be unable to exchange/replace it with an alternative brand/model. If you wanted to go down this route then we would need to issue you with a refund and then you make a new purchase for the card you do want, which would put you back of the queue"

Quite clear Ocuk are not willing to go an extra centimetre for a customer let alone a mile, and tbh they are perfectly in their rights to do so, so as said yesterday, thank you Space Monkey for your time it is appreciated.

Given the current scarcity of the cards and the hammering OCuK are already getting over this, it's no wonder at all that they cant exchange for a different model. Doing so would require more than 'going an extra centimetre'. I don't really know why you would think any differently.

Dean Guile · 13 Nov 2020 at 12:20

james.miller said:
Given the current scarcity of the cards and the hammering OCuK are already getting over this, it's no wonder at all that they cant exchange for a different model. Doing so would require more than 'going an extra centimetre'. I don't really know why you would think any differently.

Yes, and I accept that, like I said, they don't need to do any of it, and I accept that, I was talking about where I return it when stock is arriving for a areplacement regarding the centimetre, I will even monitor gibbos post for a new msi shipment, as soon as he posts about It, I will return mine, literally nothing to do ocuks end other than a anormal rma, just me returning it as and when I see gibbo post. Very reasonable? well I think anyway

Dean Guile · 13 Nov 2020 at 12:24

I totally forgot about MSI's email!! Space Monkey can you please forward this to the relevant people, and ask them to contact MSI about my situation with 1 of their products.

Dean Guile · 13 Nov 2020 at 12:28

Frubeling said:
I'm assuming the card is still functional as it appears to only be the backplate damaged?
I would hope they'd allow the offer of replacement to remain indefinitely so as to say you can use it for now and then the moment they're able to replace they do so

No. This is the whole argument, if they did then there would be no issue, as I could just return when I see Gibbo post about an expected MSI shipment on it's way from over seas.

james.miller · 13 Nov 2020 at 12:32

Dean Guile said:
Yes, and I accept that, like I said, they don't need to do any of it, and I accept that, I was talking about where I return it when stock is arriving for a areplacement regarding the centimetre, I will even monitor gibbos post for a new msi shipment, as soon as he posts about It, I will return mine, literally nothing to do ocuks end other than a anormal rma, just me returning it as and when I see gibbo post. Very reasonable? well I think anyway

Oh no, getting the same branded card back as a replacement when stock arrives is different and that's what i would expect to happen. But i wouldnt expect it unless OCuK already had my RMA'd card back. I'd want to know they have the damaged card and my replacement will be the next card sent out. I'd expect nothing less when spending that sort of money.

Frubeling · 13 Nov 2020 at 12:35

Dean Guile said:
No. This is the whole argument, if they did then there would be no issue, as I could just return when I see Gibbo post about an expected MSI shipment on it's way from over seas.

I mean after the backorders are cleared and there's stock just sitting

Blackjack Davy · 13 Nov 2020 at 12:54

If it was me I'd just take the £1000 offered and say thank you very much and look elsewhere as I'm assuming you're not actually using the card at present, it'd be far less stressful and far more profitable than living with all this hassle

Dean Guile · 13 Nov 2020 at 12:55

Blackjack Davy said:
If it was me I'd just take the £1000 offered and say thank you very much and look elsewhere as I'm assuming you're not actually using the card at present, it'd be far less stressful and far more profitable than living with all this hassle

Well it was that, or he was offering me his card too which is a 1070ti I believe and 900.

melmac · 13 Nov 2020 at 13:32

Unless you badly need the the 3080, I am not sure how you "lose" in this situation?

If the guy is willing to buy it and you don't need a card. Why not? You didn't create the situation with the damaged card. You aren't scalping because you didn't have the card for sale.

K1LaW8tt5 · 13 Nov 2020 at 13:43

melmac said:
Unless you badly need the the 3080, I am not sure how you "lose" in this situation?

If the guy is willing to buy it and you don't need a card. Why not? You didn't create the situation with the damaged card. You aren't scalping because you didn't have the card for sale.

chargebacks etc etc

denigor777 · 13 Nov 2020 at 13:56

Dean Guile said:
Yes, and I accept that, like I said, they don't need to do any of it, and I accept that, I was talking about where I return it when stock is arriving for a areplacement regarding the centimetre, I will even monitor gibbos post for a new msi shipment, as soon as he posts about It, I will return mine, literally nothing to do ocuks end other than a anormal rma, just me returning it as and when I see gibbo post. Very reasonable? well I think anyway

It would have been more reasonable for ocuk to hold onto a couole of cards of each model, to be able to handle such R&R issues without a delay.

Dean Guile · 13 Nov 2020 at 14:04

denigor777 said:
It would have been more reasonable for ocuk to hold onto a couole of cards of each model, to be able to handle such R&R issues without a delay.

With the crazy demand, I can see why they didn't, seems a sensible idea, but remember overclockers is a business not a charity, which Is why I don't expect anything, and will just swallow this incident, and deal with it privately.
Future purchases will and have already been made elsewhere, not that it makes a blind bit of difference to OCUK where I shop the size they are, but there you go.

Hakanese · 13 Nov 2020 at 14:08

It's not scalping as you didn't purchase the card with the iintent to resell, just someone offered to buy the gpu that is damaged. It's your choice, I would be looking for a water block with backplate to put the gpu under water I was in your shoes.

Dean Guile · 13 Nov 2020 at 15:19

Hakanese said:
It's not scalping as you didn't purchase the card with the iintent to resell, just someone offered to buy the gpu that is damaged. It's your choice, I would be looking for a water block with backplate to put the gpu under water I was in your shoes.

Although selling it and making a profit is good, ideally i'd scrap any sort of profit simply to be able to do what I bought the 3080 for in the first place, and that was to max out my simracing games in VR, my 1080 couldn't do it, so the 1070ti is not going to do it either.
Why can't I please just wait till Gibbo posts about an MSI shipment, then return, it's not even anything other than an ordinary RMA, other than for me to keep an eye out on gibbos thread, I really don't see the problem!!

If I do go the selling route, I would be going for an AMD card though.

himself000 · 13 Nov 2020 at 15:39

Dayum the dudes so desperate for a 3080 hes willing to buy a damaged one for way beyond retail price, desperate times. Look what you turned us into Nvidia ffs.