Sounds like you where an awkward customer from how you have put it across...
It sounds like you went in the store to pick a fight and be awkward with them.
Even your original post comes over that way. Electrical things sometimes arrive faulty so what's new? Is it frustrating when it happens? yes!
Should we get angry and take it out on staff in a store? No!
I'm sure if they had one in stock they would have simply replaced it then and there.
I went in with a faulty TV and asked for a refund...
I had driven 15 miles to be told to take the TV away again lol
Stop spouting crap.
My Humax Freesat box became faulty...Took it back to richer sounds .They didn't have one in stock. They gave me a temporary replacement a display model. No Questions asked.
48 hours later a courier dropped off a brand new one.
I got a phone call from Richersounds asking me if everything was ok with my new box and apologising for any inconvience caused.
That's customer service.
A few years ago...I asked for a replacement monitor from Viewsonuc due to backlight bleed...they sent a replacement next day...this had the same issue...they sent me a third with and enclosed cheque for the cost of the monitor telling me to keep the monitor.Apologising for my experience with their products and it would be investigated.
That's customer service.
My screen died on my old IBM thinkpad...IBM arranged to pick it up...7 days later the laptop was returned was fully functional fitted with a brand new keyboard...
I rang them to say thankyou...
It was 30 days outside warranty....
That's customer service.
I lost my Audessy mic for my 7 year old Onkyo 876 cinema amp.I rang onkyo and was transfered to pioneer...they took my serial number and a free mic was sent out next day via recorded delivery.
That's customer service.
I dropped a mic on to my £400 focusrite ISA one mic pre amp in my studio denting the metal chassis...
I rang Focusrite to purchase a replace metal cover...The technician posted one out next day for free saying accidents happen.
That's customer service.
I take a faulty TV back to currys to be told to take it home again...
Hmmmmmmmmm.....