Samsung KS7000 55inch just been delivered...

mattyy said:
Yet it is absolutely unreasonable for a service rep to ask you to still use the TV over Christmas to help you out??
Click to expand...

You're Trolling...

I returned the TV and what should have been a simple refund was not.

I take a faulty Product back to store I want a timely speedey refund not a debate...
 
easyrider said:
You're Trolling...

I returned the TV and what should have been a simple refund was not.

I take a faulty Product back to store I want a timely speedey refund not a debate...
Click to expand...


In that case I suggest you read the T&Cs from the store you are looking to purchase from in future because I can assure you that they are not obligated to give you a refund as the first port of action. They are obligated to sort out a problem which they have tried to do with alternate means to a refund.

They offered to exchange your faulty product with a like replacement once stock arrives, it wasn't a debate. It's not their fault that you've not done your research on the associated problems and now wish for something completely different. Oh hey Asda don't fancy my chicken for dinner tonight exchange it for some beef will ya.
You turned it into a debate and insisted on a refund.

Inconvenient sure it is.

Edit - Actually all this is down to the fact that you never wanted the replacement which is why my comments about you taking it home not being difficult are being washed over because that would mean you'd have the same replacement for a GV you were never happy with.
 
mattyy said:
In that case I suggest you read the T&Cs from the store you are looking to purchase from in future because I can assure you that they are not obligated to give you a refund as the first port of action. They are obligated to sort out a problem which they have tried to do with alternate means to a refund.

They offered to exchange your faulty product with a like replacement once stock arrives, it wasn't a debate. It's not their fault that you've not done your research on the associated problems and now wish for something completely different. Oh hey Asda don't fancy my chicken for dinner tonight exchange it for some beef will ya.
You turned it into a debate and insisted on a refund.

Inconvenient sure it is.

Edit - Actually all this is down to the fact that you never wanted the replacement which is why my comments about you taking it home not being difficult are being washed over because that would mean you'd have the same replacement for a GV you were never happy with.
Click to expand...

Scrap that, didn't realised you had actually bought it online - I can see some of the frustration now.
 
mattyy said:
Scrap that, didn't realised you had actually bought it online - I can see some of the frustration now.
Click to expand...

x3PUIfp.gif
 
The experience at Currys will be hit and miss, having worked there part time at college some years ago any time near Christmas will be a nightmare especially if returning goods (not making excuses for them, all retailers are busy that time of year so service will suffer). Boxing Day would always be hilarious as there would be a line from the returns desk out the door for people returning unwanted goods from the previous day :p

I bought my previous TV from JL, mainly due to the decent warranty, and received very good service in store. My current one I bought from RS as it was a decent price and they get good reviews on here and other places. My experience was rather average though, mainly as I didn't understand their online and in-store stock seems to be completely different things :confused: I bought online and thought I could pick it up in a couple of days when convenient, but after phoning to chase up it took a week to arrive in store. From speaking to them on the phone and in person they seem to treat online buyers a little less well than going direct to the store.. not sure whether its to do with commission or something.
 
This TV can now be had for £850 at Currys which is really tempting me. Topcashback seems to have a good percentage too but not sure if that will stack. This is very tricky!
 
Hedge said:
This TV can now be had for £850 at Currys which is really tempting me. Topcashback seems to have a good percentage too but not sure if that will stack. This is very tricky!
Click to expand...

I'm in the same boat i don't know if to opt for this now or wait till they sort the whole HDR debate 8bit vs 10bit and the silly monikers dolby vision and what not.

I'm yearning for a UHD tv but i think i'll wait to see what 2017 has on offer. I was willing to spend £1400 on the KS8000 so hopefully with that budget i'll get something decent in the new year.
 
tl:dr

Don't shop at Currys - for anything.
Tread carefully when buying anything by Samsung (speaking from experience). The price might be appealing but it's cheap(er) for a reason.
 
easyrider said:
Just had my Refund email after taking it back to Currys in store.

For anyone thinking of buying from Currys then please think again.

They treated me with utter contempt. The Customer services guy was an absolute *****

Can you believe a store manager and customer services chump took the TV out the box and layed it Screen down on the work counter to inspect it?

I quickly took out my phone..Took a picture just in case any damage was thought to be my doing...Took a picture of the serial number of the box.

He then said we can get you a replacement but not until after Christmas. I said I want a refund and the manager said he couldn't give me a refund due to be buying it online.


The manager then suggested I take the TV home to watch over Christmas!!!!!!!

I said that is not happening. I'm not leaving this store with TV.

After some harsh words I basically told the manager to arrange collection form the store. Organise a refund and give me a collection reference number. I said I would then go to Richer sounds and Purchase a TV from them so My Mum has a TV over Christams. The Customer Services tool said "it wouldn't bother me not watching TV over Christmas"

The manager had a word with customer services tool to organise the return.I stood at the Counter while he rang through. It took him 15 mins to get through to somebody working at the same company.. as he put the phone on speaker as he repacked the TV.

While he was doing this a queue was forming.

The phone was finally answered and he started organizing the return...I just stood there waiting for the collection reference number...

While the queue got increasingly longer...

He finally said I have the collection reference number and Do you have a pen! I said why do I need a pen a grabbed the order email I printed out which he had written the collection reference number layed it out on the counter took a picture of it with my iphone and walked out.

Absolutely disgusting service on every level and I will never be buying from currys again. I only bought it from them due to getting 75 quid cash back...Never again!
Click to expand...

Its not that unusual with a company like that in that online and store purchases have to go through different systems and they would potentially need external authorisation to process anything like that for security reasons - though in this day and age they really should have their act together by now and be able to provide the refund seamlessly even though it might be jumping through a few more hoops than a store purchase refund.
 
The 55inch, is 899 at currys, reduced by 50 and with 10% quidco today, very tempted but no spare cash at the moment.
The only puts me off is the feet style, how far between the feet on the 55inch does anyone know?
 
Vern1961 said:
tl:dr

Don't shop at Currys - for anything.
Tread carefully when buying anything by Samsung (speaking from experience). The price might be appealing but it's cheap(er) for a reason.
Click to expand...

This, if you care even a little bit about picture quaility, then avoid Samsung. Go with Sony or if you can afford it, a LG OLED
 
You must log in or register to reply here.
Back
Top Bottom