Samsung KS7000 55inch just been delivered...
- Thread starter easyrider
- Start date
TBH the Monitor turned out to be free and I got paid for keeping it!
Having said that MY Dell Laptop is still going strong 8 years on!
The dropping of a mic was my fault and loosing my setup mic was my fault..But It goes to show these companies Like IBM and Pioneer and Focusrite really care abut their customers years and years after the product was originally purchased!
Didn't have time for that...
I needed to get rid straight away...get refund and way up my options for a deal in the new year.
Soldato
- Joined
- 31 May 2009
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- 21,457
Samsung are terrible if you go direct, jl or rs for service when it comes to electricals.
Agreed +1
Bought the girlfriend's TV from RS two years ago for Christmas. Unfortunately it died this summer, so I contacted RS who said to bring it in to the store so they could check it. Displayed the same fault in store, so they gave me a loan tv whilst old one was sent away, 1.5 weeks later they rang to say it couldn't be fixed and they would give me the cost of the original TV towards a new one
I don't think the whole story has been told here. Sure Currys are terrible but the suggestion of taking the TV back home was so that you could still watch TV whilst a replacement was on order - I think that's fair.
On the flip side I recently bought a KS8000 from RS. I had to drive an 80mile round trip to my closest store. I got the TV home and it suffered some black light bleed I was not happy with. RS didn't want to exchange it they wanted me to bring it back and set it up in their demo room so they could inspect. They agreed to swap the TV but had no stock. They offered for me to take the TV home and then have a replacement delivered to my house on a swap basis.
IF I had bought online I could have just exchanged it, but this meant a day off work waiting for a courier.
Good customer service is the attempt to put things right with as little inconvience as possible. It doesn't mean swapping out every item for a completely different one until you are happy - which is the only reason for a refund majority of the time.
Sounds like Currys provided you with good customer service to exchange the product you originally bought and prevent the downtime in the meantime but you got all paranoid and awkward.
As for the TV, the KS8000 was a good compromise with price and performance. A friend has an OLED and whilst with the right content it looks stunning other content shows its flaws.
A few years until OLED for me.
On the flip side I recently bought a KS8000 from RS. I had to drive an 80mile round trip to my closest store. I got the TV home and it suffered some black light bleed I was not happy with. RS didn't want to exchange it they wanted me to bring it back and set it up in their demo room so they could inspect. They agreed to swap the TV but had no stock. They offered for me to take the TV home and then have a replacement delivered to my house on a swap basis.
IF I had bought online I could have just exchanged it, but this meant a day off work waiting for a courier.
Good customer service is the attempt to put things right with as little inconvience as possible. It doesn't mean swapping out every item for a completely different one until you are happy - which is the only reason for a refund majority of the time.
Sounds like Currys provided you with good customer service to exchange the product you originally bought and prevent the downtime in the meantime but you got all paranoid and awkward.
As for the TV, the KS8000 was a good compromise with price and performance. A friend has an OLED and whilst with the right content it looks stunning other content shows its flaws.
A few years until OLED for me.
Caporegime
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- 13 May 2003
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- Warwickshire
In a few years, OLED will still show the flaws in poor content, because it's good enough to.
I'm not sure what you think you're waiting for.
OLED is too expensive, it will be under half the price in 2 years and even better.
I'm not sure what you mean by that? Do you mean that an OLED is so good that even poor content will still look bad? My Samsung shows the flaws in poor content right now because it is what it is - poor content.
You're also not sure why I'm waiting but in the very same post you're telling me in a few years they will be better?
What I was getting at is that the shop demos show black screens with very bright colours under very bright shop lights - this exaggerates what the OLED is good at.
Personally I've watched a ultra HD movie in HDR on a KS8000 and a OLED and the veiwing experience was much much better on the Samsung.
This is down to manly two points;
A) The entire movie isn't black
B) I'm watching the film and not concentrating on the minor bleed that may appear.
What I'm I waiting for? For the price to come down as the difference doesn't justify the benefits when it comes to actual living room veiwing. Also a brighter panel and better HDR, better motion, better input lag etc - the key parts I look for in a TV (which the Samsung has but the OLED does not) I see past the black screens and bright colours.
The whole story has been told...
And the the grand kids to put their tiny fingers in the TV is fair?
The TV was dangerous..
Caporegime
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- 13 May 2003
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- Warwickshire
...comments that could apply to almost everything tech-related.
You're getting muddled as you have that the wrong way round. The LCD drive for eye bleedingly high nits lends itself to bright TV showrooms, not OLED.
I'm glad you're able to ignore the deep blacks, lack of bleed, and excellent colour reproduction though...lol!
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So dangerous that you didn't immediately return it and instead posted here to complain and proceeded to try and calibrate it. I can see why you think you received bad customer service with an attitude like that.
I wouldn't of even plugged the thing in if I thought it was a danger to the grandkids.
You return TV for exchange
They don't have stock
They offer to order one in with a wait as delivery takes time and it's Christmas but to inconvenient you further they give you the option to take the TV home to watch over Christmas (you've already set it up and used it so the whole dangerous to kids argument is mute here but some tape would have done it)
You refuse and ask for a refund, which you receive but it's slow.
It's not exactly the world worse customer service. They would soon be in trouble if they issued a refund straight away for every item that became faulty without first offering an alternative solution.
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Once again you are confused. I'm not on about the bright show room TVs I'm on about the bright lights in the ceiling.
Sit with any LCD TV with the lights on in your lounge and you won't notice the bleed and the dark blacks will look amazing. Turn your lights off and you notice the bleed and the blacks are now greys.
Besides you can stop being so defensive about your beloved OLED as I never said they were bad - quite the opposite. I'd love an OLED but currently they are missing some of the key parts that LEDs do better. Also after experiencing HDR they just aren't there yet - this is where you need the eye blinding nits but not because HDR means a white screen.
It's funny how the blackest of black screens are amazing and makes the OLED the best, yet now the move towards brightness and HDR is being made - where the LED is superior the OLED fanboys cant accept it.
I don't ignore all those - I have a TV that after calibrated reproduces colour just fine, has little black light bleed that I wouldn't pay an extra £1000 to get rid off and has deep enough blacks that I'd be more bothered about watching a bad movie than if it was 'blacker'.
I just look for a set I can enjoy, at the level I'm prepared to spend.
Obviously you can't enjoy yours because you feel the need to constantly defend what I already know is a good set but you can't accept its not perfect... lol!
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Wind it in..The kids were not arriving until Christmas day so where not around.
They could have given me a temporary replacement from the display models they had... Another Model?
No they wanted me to use a TV with the back panel hanging off.
Its not Rocket Science...
Now you suggest I tape a gaping back panel on a £1000 TV?
lol
Guess what? When you buy goods they should be fit for purpose.
So you thought it was ok to use the faulty TV you were intending to return (and calibrate it) despite it being dangerous to the grandkids that hadn't yet turned up? What about if it had caught fire because of the defect? Yet it is absolutely unreasonable for a service rep to ask you to still use the TV over Christmas to help you out?? Did you tell them all of the above? You must see how ridiculous that excuse is? If it wasn't fit for purpose why go through all the effort of setting it up and calibrating it?! Maybe if you returned it quicker they would have had stock.
Oh yeah, you're right - they should have given you the display model of the TV they are trying to sell (at Christmas time) thus leaving the store with an empty space and potential loss of sales. So guess what, it was probably not an option they could offer!
It's a bit petty. I'm just trying to point out that, they kinda did everything they could have done but it wasn't enough for you because of various excuses and you expecting them to rip up the store.
I generally find staff treat you better when they aren't referred to as tools and you cooperate without demanding tearing up the store.
Like I said on my first post, Currys aren't the best but you didn't recieve terrible service.
I'm also not saying you should have used the TV or that the QC isn't to blame. I think it's shocking that the fault is a common problem. I am saying I think the way you handled it wasn't great. It's nothing to do with the grandkids if you had received a product in that condition and not fit for purpose it should go back not continued to be used like you have done if you feel it was as dangerous as the response you gave me.
A quick search shows the panel is just stuck on and is a common problem. So yes, id be happy to put a bit of tape on the £1000 TV for a few days until a replacement came so that I wouldn't be without the TV. What's the problem with that? It's not your £1000 TV anymore as Currys will replace it.
Stop making problems that don't exist.
Unfortunately some products arrive faulty, broken and incorrect. That's life. You seem to think you're above that and everything should be problem free - if it's not it's everyone else's fault. The staff at Currys were trying to help put someone else's mistake right the best they could.
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