*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

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I wish I had seen the official statement which Asus made on 22nd February to the effect that "Based on new information from Intel®, ASUS is happy to announce that updated Sandy Bridge-based products will begin shipping this week" before I received my telephone call from them yesterday (Friday).

As they also say that "Customers are encouraged to contact service centers for sales return or swap" I shall certainly be doing that first thing on Monday morning for an explanation of why told me that I will have to wait another three months before I receive a replacement board.

I accept the comments made in the previous post... but three months is a long time for Asus to keep their customers waiting!
 
Apologies if it has already been mentioned.
Will I be able to just plug all my existing components into a replacement motherboard and it will work, or will I need to re-install windows and motherboard drivers etc?

Thank you.
 
Has anyone heard anything about Foxconn's replacement program or is there not one? I emailed them at the beginning of the month and have heard nothing back and there is nothing on their website??
 
I phoned Asus UK technical support over a week ago and they said they would call me back - I have not had any contact back from them, no email, no phone call. I have to say I'm fairly upset by this.
 
SimonMaltby said:
I phoned Asus UK technical support over a week ago and they said they would call me back - I have not had any contact back from them, no email, no phone call. I have to say I'm fairly upset by this.
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what is the returns procedure? you phone them up and they take a note of your details? then you post your motherboard off with a copy of an email the send you or an rma number?

do they pay for your postage and packaging?

whats the difference in price in posting to ocuk and posting to asus (assuming they are abroad)?
 
Psycho Sonny said:
what is the returns procedure? you phone them up and they take a note of your details? then you post your motherboard off with a copy of an email the send you or an rma number?

do they pay for your postage and packaging?

whats the difference in price in posting to ocuk and posting to asus (assuming they are abroad)?
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I phoned them to ask what the procedure was and when it will be available. As I say I got no reply... going to phone them again tomorrow and if I don't get any answers this board is going back to OCUK for a refund... I refuse to be ignored and messed about.
 
Psycho Sonny said:
what is the returns procedure? you phone them up and they take a note of your details? then you post your motherboard off with a copy of an email the send you or an rma number?

do they pay for your postage and packaging?

whats the difference in price in posting to ocuk and posting to asus (assuming they are abroad)?
Click to expand...

They have still not finalised exactly how the return procedure will work, here in the UK.

However it should not cost you anything at all, although there is a possibility that you might have to give them a credit card number if you want an advance replacement, but none of this has actually been confirmed yet.

They did however advise me that the replacement boards will not be available until May, which I shall be taking up with them early again next week.
 
This is a email i got from ASUS not sure if this helps:


Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

My name is Rocky and it's my pleasure to help you with your problem.
Hello,

Please refer to the following page:
http://vip.asus.com/eservice/changeSandybridge_MB.aspx?slanguage=en-us
According to the serial number B1**A*2*7*93, the motherboard is affected by the chipset design problem.

I’m sorry for your inconvenience caused.
For this case is happened by Intel chipset design problem, and ASUS will take responsibility to help you solve your problem, please don’t worry.
You may find the retailer and replace the motherboard affected by Intel chipset design, and this should be availabe in April. If it is not available, you may contact us and it would be managed for you.
 
Perhaps I am missing something here, but I can't really understand why anyone would want a refund now, as there are no Sandy Bridge motherboard available for purchase at the moment with the updated B3 chipset anyway.

Of course if you have just changed your mind, for whatever reason, then that is not quite the same thing, but it is now about four weeks since the first announcement from Intel, and the issue has been widely publicised, and discussed... especially on this Forum! ;)
 
Well i ordered mine from ball**om.

And 2 emails to them and they have not got back to me.

so im guessing some retailers are burying their heads in the sand , hoping we will just send our goods straight back to asus.


ocuk didnt have the p67 asus evo in stock, or i would have ordered here as i got everything else here.


so lets hope asus makes it easy for us who ordered from seemingly crap companies.

i put stars in the name incase i wasnt allowed to name a so called competitor
 
^ Im sure Asus will look after there customers,the response i got was within 12 hrs by email!,so it seems they are very prompt answering any SB questions.

I have faith in Asus,i think we all need to have a little patience,they are a too big respected company to start messing around End Users.
 
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Finally got an email back From Foxconn and....

Welcome to Foxconn.
For intel 6 series treatment options please contact your local reseller where and who you bought the motherboard from.
Thank you.
Any other query in the future, please contact us freely.
Best Regards,
Foxconn Technical Support

...they wash their hands of us completely. Thanks Foxconn.
 
its probably easier, cheaper and in fact quicker going through resellers.

do you think asus have a team of people specifically for direct RMA's?

do you think this team will be big enough to deal with a hundred thousand rma's within a 2 month period?

therefore instead of having to manually ship out a hundred thousand packages to a hundred thousand different addresses, they just ship out a thousand packages at a time to a hundred different addresses.

i think that would save a lot of time and money, ensuring that manufacturers do not bump up prices in future to cover losses.

i dont see what people are getting worked up about and expect special treatment, if your ram had a fault, you would rma it with the supplier, why do you expect any different when its a motherboard?
 
Because its a widespread issue so its hardly fair on OCUK to have to deal with all our returns. If you are RMAing a stick of RAM you are probably only in a group of a few people RMAing at that time whereas this is hundreds or thousands of people needing to return their boards.
 
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