*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

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clone said:
In the same boat here mate.
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Well I think its incredibly unprofessional and a joke.

They would know full well they could return the boards (ours) so why not shoot us am Email, put a couple of boards aside and swap em out?

I sorry but I'm getting no response from the store, just "we are unsure as to how to proceed at this time"

What a JOKE
 
What is the better option gonna be? RMA with Asus or what till July and RMA with OcUK? Asus are saying it's a 7-10 working day turn around.

Interestingly enough, when I called OcUK, they told me it's a straight instant swap out. (I.E. They deliver a new one and you return the old one) but a call to Asus confirmed this is definitely not the case.
 
I'm sure you've all seen ScottiB from MSI posting on these forums.

He's just personally delivered two MSI P67A-GD65 revision B3 motherboards to me :D

You can't ask for more than that.

Wonderful customer service.
 
avatar12m said:
right its monday has anyone been contacted by ASUS as promised to get there boards advance rma'd ?
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given how long it took them to come up with a UK swap out policy, i don't expect to hear from them straight away, tho i am obviously happy to be proven wrong on that score, not that it matters, the 7 - 10 day turn around is only an estimate after all.
 
I filled out their form on 12/03/11 & asked them for an advanced swap, i would give them my cc details as well, i haven't heard anything from them, since their confirmation email the same day.

I have 3 computers using Asus motherboards & 1 using an Asus Graphics card at the moment, i was upgrading them one at a time, (all to Asus),the P8P67 pro was the first replacement i had done when this 'problem' occured.

Have since replaced one of the Graphics cards with an MSI HD 5850, i DON'T intend to use Asus again for ANY of the other upgrades because they will not do an advanced swap like MSI. So much for customer service.

I cannot afford to be without my computer for 7, 10 or 14 days as i use it everyday for my work (i am an Architect & i use Autocad on the computer i last upgraded), of course they could compensate me for lost work but i don't think that will happen.

Seems like i am another customer whom Asus has lost, 2 more P8P67 pro's & 3 graphics cards, at least.

All my upgrades in future will probably be by MSI who seem to care about customers, also i am a bit miffed at overclockers as i at least expected an email from them to explain the situation & what their position was in the whole thing.
 
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avatar12m said:
right its monday has anyone been contacted by ASUS as promised to get there boards advance rma'd ?
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As (not surprisingly!) I hadn't heard any more from them, I did in fact give their customer services 'help line' (in Estonia!) a call this morning, and was advised that as the program runs until May, I will not hear anything from them immediately.

He sort of implied that I might receive an email within the next two weeks, but I basically don't think he had any real information at all.

I again expressed my dis-satisfaction over the lack of any advance replacement policy for UK customers, he which he merely replied that my comments would be 'passed on', which I think is a polite way of saying 'will be ignored'!

Not really the sort of response to endear me to Asus as a company, but is no more than I expected, I have to say. :(
 
It is very frustrating that Asus is not listening to its customer, I've not really been following all of what is happening, but do you think they are aware of the scale of the discontent? Ie are there similar threads on other forums, a petition or something like that?

I will email them as well but just wondered if there was a wider movement of discontent that we could get involved in as well?

Personally my sandybridge rig is my home server so I can't afford any down time. I will be purchasing another sandybridge motherboard (obviously not asus - now or ever again) to replace the one in the server, and when the replacement board comes I will use it to upgrade my general use rig. I was hopeing to replace that with a bulldozer rig but if the program only runs until May looks like that is no longer an option. :(
 
Even if your mobos were to be replaced, do you honestly think Asus has enough in stock to replace every SB mobo in the UK, despite the advanced recall date?

My P8P67 Deluxe is the affected B2 and haven't been too worried about not being contacted. Fair enough if everyone was given an estimated date to ease concern but it's not time critical. If it was then you'd have a mixture of tech new/old as backup for such occasions - my backup work PC is based on Qx6700+4890. Don't think I'm having a go, just see it as another point of view. If your mobo is still working (of which the majority are) what is the issue?
 
In addition to my post above, I should clarify that Asus Europe recalls starts today and that the UK recall will be beginning of May. Asus will contact you in advanced of the recall by email. This information is from a quick call to Asus and no other information is available as of yet - the website for the UK will be updated with more information closer to that date. In terms of delivery method / method of reboxing (just motherboard+box or complete packaging) that is region dependant.
 
I have just received a phone call from Asus telling me they now have stock of the B3 Deluxe and are picking mine up tomorrow. The replacement will be sent out the same day as receipt of the faulty one. They are using UPS as the couriers.
 
Hi all this is my first post.

Just to let you know. Today I've got swapped my old GB P67A-UD4. About a month ago I registered my affected board. Last Thursday I received an email from GB in the same time man from GB phoned me to let me know that they now in position to swap. I replied to this email with filled RMA form together with an address and suitable time for swap. Today courier brought a new board and we swap over the old one. Total down time was about an hour.

Good job GB :)
 
Shetlander said:
I have just received a phone call from Asus telling me they now have stock of the B3 Deluxe and are picking mine up tomorrow. The replacement will be sent out the same day as receipt of the faulty one. They are using UPS as the couriers.
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Are they doing an advanced swap ? or is it 7 - 10 day wait ?
 
I was lucky MSI contacted me like 2 nearly 3 weeks ago on a monday they picked my b2 up on the Wednesday and had my b3 board back to me on the Friday great service imo. :)
 
Same here, I have an MSI board and was contacted on Tue 15th March for collection next day, I had a small problem with the courier so didn't get it collected until Friday but I still had my replacement board back by Tue 22nd March (MSI also offered a cross shipping option if you used PayPal). I've been using MSI products for some time now and have always been impressed with the quality, now I'm also very impressed with their customer service. They listened to what people wanted and delivered on it. I will defiantly be continuing to use MSI products in the future.

Awesome service from MSI, Thanks :D
 
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