Sky Broadband Unlimited (20Mbps) but getting max 1.7mbps
- Thread starter Sajdood
- Start date
eurgh,
The lady on the phone ended up getting me into command prompt and typing in 'netstat' and told me to count the programs. I counted 17 and she said that they're all using up my bandwidth? I only just got my new pc two days ago lol
Can anyone tell me how many programs they've got lol..
The lady on the phone ended up getting me into command prompt and typing in 'netstat' and told me to count the programs. I counted 17 and she said that they're all using up my bandwidth? I only just got my new pc two days ago lol
Can anyone tell me how many programs they've got lol..
I phoned back and it's the same person again
but I told her that I got rid of all my programs except 2 (I didnt really) and she said that she doesn't know what to do, she's the only one there apparantly, so she told me to call back tomorrow.Which I guess I will do...
ffs lol
Is the sky helpline even open tomorrow?
Haha thats the first iv heard of that, id say keep trying.
Try this number its a direct number to there broadband tech department 08442 410 515
You will get a regular tech guy, just explain to them that you want ur speed checking and so on, if they don't really help to much, ask to be put throught to tier 2 (these are the really tech guys).
Okay, ill try that now
Edit: Just called them, they sound much more techier
, but, they said that my dad hasnt set a password so they wont be able to help me until my dad sets a password, hopefully when my dad's back, ill call them again. The lady on the phone said they close at 11pm ;D
Edit: Just called them, they sound much more techier
, but, they said that my dad hasnt set a password so they wont be able to help me until my dad sets a password, hopefully when my dad's back, ill call them again. The lady on the phone said they close at 11pm ;D
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well good to hear your moving in the right direction, so yeh guess its now wait for dad, and maybe sort it out tomorrow.
And btw those u got through to are the proper broadband techs, the free number is just normal sky.
Saying that if you get through to tier 2 tech, be ready to have ur head filled with a lot of tech talk, those guys really know there stuff, and will sort you out.
Im fairly sure you will have a much better connection shortly, or atleast tomorrow when they can properly help you once ur dads sorted what he needs too.
And btw those u got through to are the proper broadband techs, the free number is just normal sky.
Saying that if you get through to tier 2 tech, be ready to have ur head filled with a lot of tech talk, those guys really know there stuff, and will sort you out.
Im fairly sure you will have a much better connection shortly, or atleast tomorrow when they can properly help you once ur dads sorted what he needs too.
Soldato
I called the free number this afternoon and the guy I spoke to was very helpful, manged to get my issues sorted...
Just tell them that your router is only connecting at 2mb and you believe you've been capped...
Just tell them that your router is only connecting at 2mb and you believe you've been capped...
:O How much does it cost per minute? At least it's worth it though.
I'm just hoping my dad gets back soon, he and my mum have been gone for like4 hours now :/
Ill try and call the free number again, if it's the idiot lady agian im hanging up lol
Edit: Idiot lady again.
WHERE ARE YOU DADDD!?!?
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The guy on the phone is handing me over to the customer solutions team
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Basically, the max my line can handle is about 5mbs, I think they did pretty well? What do you think? And they said I dont have to plug it in to the master socket which means no messy front door area
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Basically, the max my line can handle is about 5mbs, I think they did pretty well? What do you think? And they said I dont have to plug it in to the master socket which means no messy front door area
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Associate
Thats quite a nice improvement don't you think?
What are pings like?
What are pings like?
My pings are still the same, about 30-45 when I check on speedtest/pingtest
By the way, thanks for the help guys
Associate
Thats good, happy then?
Soldato
Now you are synced much higher give it a few days and your IP profile should adjust to 4500kbps, dependant on if you are LLU or ADSL max. Either way you should be flying along by next weekend.
Associate
With that attenuation/snr you should be synced at 8 meg on a regular adsl, adsl 2+ should be ~11m at 6db. I may have missed something afew pages back, but why would you're max speed be 5 meg with those line stats? Leave it in for 3/4 days and see where it goes, but which are you max or llu (2+)? Either way you should be getting at least another 3 meg.
Ideally you need to try a second router and see if the stats match (i.e. make sure your router isn't faulty), if they are the same then there's something wrong further out, profile probably.
Ideally you need to try a second router and see if the stats match (i.e. make sure your router isn't faulty), if they are the same then there's something wrong further out, profile probably.