Sky Fibre Optic

wonder_lander · 11 Mar 2014 at 21:27

I've got my line moving over to Sky on Thursday but no details about the fibre install. As I'm on ADSL am I right in thinking that I'll need an Openreach visit? If so when will that all be confirmed? I just need to know when someone may be visiting the house.

feriso · 11 Mar 2014 at 21:41

If yu are on a fibre package then it'll be self install, the new sky router (sr102) as inbuilt fibre modem

wonder_lander · 11 Mar 2014 at 21:42

feriso said:
If yu are on a fibre package then it'll be self install, the new sky router (sr102) as inbuilt fibre modem

I'm on ADSL and moving to fibre.

I thought that open reach came and fitted a new faceplate? Has that now stopped or they just don't do that for Sky installs?

feriso · 11 Mar 2014 at 21:44

Not for sky, you will have micro filters in the box with the router; no faceplate needed.

MissChief · 11 Mar 2014 at 21:44

No need anymore. If you don't have a prefiltered faceplate then you just use a filter as you do now.

wonder_lander · 11 Mar 2014 at 21:47

Superb, that clears it up and makes a life a hell of a lot easier!

So basically wait for my broadband to die then switch to the new router?

What's the default DHCP ranges issued and the default gateway? My current router pumps out on 192.168.1.xxx with the gateway being 192.168.1.254
I've got a few devices with fixed IP's so it will make my life easier if that's what the Sky box does too!

feriso · 11 Mar 2014 at 21:48

Gateway is 192.168.0.1

Adam · 12 Mar 2014 at 15:54

Anyone had any luck with rententions offers? I have tried twice today and been told they don't have any offers for fibre despite reading in many places about the 12 months half price offer.

bremen1874 · 12 Mar 2014 at 15:59

Look on TopCashback. There are some decent offers on at the moment for existing customers.

MissChief · 12 Mar 2014 at 21:33

Part of the problem is that, at the moment anyway that Fibre isn't what we call a BAU product, it's still classed as 'niche'. That will change in the next few months so Fibre can be dealt with by the normal support lines rather than dedicated teams. Then you may start to see offers.

Adam · 13 Mar 2014 at 07:40

Thanks, I'll try again next week.

wonder_lander · 13 Mar 2014 at 19:05

How long did it take others to get a working fibre connection on the activation day?

My BT phone line cut over to sky around 1pm today and my adsl went off.
I've plugged the sky hub in and can see that it is syncing ok but no ip is being issued.

Is it likely to happen today or is it a write off for tonight?

MissChief · 13 Mar 2014 at 21:37

It can theoretically take up until midnight but I'd imagine it should be active by now. Try a ten second reset on the router?

wonder_lander · 13 Mar 2014 at 21:44

Thanks. No change unfortunately and tomorrow
I am working from home :eek:

MissChief · 13 Mar 2014 at 22:13

wonder_lander said:
Thanks. No change unfortunately and tomorrow
I am working from home

To quote the terms and conditions, 'sky broadband is for home domestic use only'

wonder_lander · 13 Mar 2014 at 22:40

When should I call sky tomorrow if it hasn't come on? First thing, lunch or dinner time?

Freedom · 14 Mar 2014 at 00:40

It can be up to Midnight, Mine didn't come on till nearly 7pm

iMacMart · 14 Mar 2014 at 07:40

Had an outage 3 6 days ago for a day and now its been down since Wednesday night, you don't realise how much you rely on the net at home

If this carries on I'll be moving to Plus Net

wonder_lander · 14 Mar 2014 at 08:06

Still nothing this morning. For an email from sky around 2am to say all is up and running but it ain't

What's the best number to ring them on?

MadMan-JaMeS · 14 Mar 2014 at 08:18

You sure you got everything plugged in correct ?

I'd turn the router off for a while then restart it, make sure everything is plugged in properly then see what happens if nothing then call !