Sky Fibre Optic

Code: 
Modem
Modem Status Connected
Traffic Type:PTM
Line Rate - Upstream (Kbps):9999
Line Rate - Downstream (Kbps):39998

This was the ADSL bit from before :

Code: 
Jan  1 00:00:16 syslog: Line 0: xDSL G.994 training
Jan  1 00:00:17 syslog: eth0 (switch port: 3) Link UP 100 mbps full duplex
Jan  1 00:00:26 syslog: Line 0: ADSL G.992 started
Jan  1 00:00:31 syslog: Line 0: ADSL G.992 channel analysis
Jan  1 00:00:37 syslog: Line 0: ADSL G.992 message exchange
Jan  1 00:00:37 syslog: Line 0: ADSL link up, Bearer 0, us=960, ds=22192

They're similar to the speeds I was getting with the DG934 and SR101.
 
Connection Date: 1st MAy
Current Internet Status: Still not working

Absolutely awful. Would never recommend Sky internet to anybody and am probably going to start sending angry emails to people in charge.
 
XeNoN89 said:
Connection Date: 1st MAy
Current Internet Status: Still not working

Absolutely awful. Would never recommend Sky internet to anybody and am probably going to start sending angry emails to people in charge.
Click to expand...

what have you done since 1st May about it? - spoken to anyone?
 
XeNoN89 said:
Connection Date: 1st MAy
Current Internet Status: Still not working

Absolutely awful. Would never recommend Sky internet to anybody and am probably going to start sending angry emails to people in charge.
Click to expand...

Connection date : 2006
Current Internet status : Perfect.

Only one days downtime in 9 years due to some clown cutting through a trunk fibre and taking all Manchester out. Zero hassle fibre upgrade even after I messed up the order, all fixed over the phone in a single call.
 
booyaka said:
what have you done since 1st May about it? - spoken to anyone?
Click to expand...
Rang them probably close to 20 times now, always get told it's getting fixed and next update in 72 hours, this just repeats and repeats...
S2KIP said:
The irony is that it's probably Openreach's fault.
Click to expand...
They keep saying it's an openreach issue but they should be doing a better job of being on openreach's case chasing them up because at the moment it just seems like they are fobbing off the blame to them and not doing anything themselves.
 
very disappointed by sky so far.

ordered fibre 13th may, didnt get activated until 5th june, then... then once they switch me over they say i have a fault and we have been left without internet. (why even switch us from normal broadband unless your fibre is working)

will defiantly be complaining once this is sorted, even though they said they will add a goodwill gesture on the phone i find it unacceptable to leave a customer without any internet connection.

will wait to hear update on tues..
 
XeNoN89 said:
Rang them probably close to 20 times now, always get told it's getting fixed and next update in 72 hours, this just repeats and repeats...

They keep saying it's an openreach issue but they should be doing a better job of being on openreach's case chasing them up because at the moment it just seems like they are fobbing off the blame to them and not doing anything themselves.
Click to expand...

Once it's in the hands of Openreach there's not a huge amount we can do other than ask for updates sadly. Believe me we at Sky aren't their greatest fans either!

Elim said:
very disappointed by sky so far.

ordered fibre 13th may, didnt get activated until 5th june, then... then once they switch me over they say i have a fault and we have been left without internet. (why even switch us from normal broadband unless your fibre is working)

will defiantly be complaining once this is sorted, even though they said they will add a goodwill gesture on the phone i find it unacceptable to leave a customer without any internet connection.

will wait to hear update on tues..
Click to expand...

Sadly (again) you're at the Mercy of Openreach again. When the engineer goes to the cabinet to change you over to Fibre they will very rarely check to make sure you have broadband or the line is ok. Generally they'll do the work required then get onto the next job ASAP. Now that the fault has been reported it should be fixed relatively soon.
 
I changed to Sky Talk in prep for fibre last week. Does the line go through a period of testing? I notice it is resyncing every night at 2am or thereabouts now.
 
MissChief said:
Once it's in the hands of Openreach there's not a huge amount we can do other than ask for updates sadly. Believe me we at Sky aren't their greatest fans either!



Sadly (again) you're at the Mercy of Openreach again. When the engineer goes to the cabinet to change you over to Fibre they will very rarely check to make sure you have broadband or the line is ok. Generally they'll do the work required then get onto the next job ASAP. Now that the fault has been reported it should be fixed relatively soon.
Click to expand...

Yup, most of the Sky 'issues' can be traced to a poor service from OR, I had a delay after a delay having a phone connected, with fibre, to my new house, took them three months. Of course you can shout at Sky all you like but when it turns out, as it did with me, that someone had connected it up incorrectly at the local cabinet, probably a third party contracted engineer such as Kelly Communication, there is not a lot you can do but how much of incentive is there for OR when they monopolise the market...
 
But look on the bright side once you are connected you will be a happy bunny, i have been with sky fibre for the last 3yrs, everything went smoothly i am on 40meg unlimited and just about get max speed :)
 
Well I just had a surprise come through the door.

Sky are installing fibre directly to my house on a trial basis.

And will be at 1GBS :D
 
12 months most of the work is nearly done. All the new telegraph poles and cables are done. They are just doing my street as we speak but won't take long as this estate is new and everything is under ground.
 
Oh my. I'm like a pig in mud with my new Sky fibre connection. It's maxed out at 40/10. Which makes me the ask the question, why can't it go any faster?

4438768379.png


From this image
ekDf6Zw.png


You can see 40/10 is my top speed so what is preventing 80/20? Is there some kind of hardware missing at BT Openreach's end?
 
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