Sky Fibre Optic

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ic1male said:
So as an existing customer, how do I get one for nowt? My contract ended Dec 16 - would I be better ringing up and negotiating a new, lower monthly price in exchange for a new contract and a Sky Q hub? :p
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Pay for it like everyone else? :D

You could ask to speak to someone about potentially cancelling your Fibre or moving provider? I hear talk talk and Plusnet have some great offers at the moment and their routers have features yours currently doesn't......
 
Well just go the new black modem/router and still the same problem, I must admit the modem came next day which was very quick, so kudos to sky on that, but now I am left with a dilemma of calling them up again, to probably have a engineer sent out, with a charge of £65 or £45! :(
 
Solz said:
Well just go the new black modem/router and still the same problem, I must admit the modem came next day which was very quick, so kudos to sky on that, but now I am left with a dilemma of calling them up again, to probably have a engineer sent out, with a charge of £65 or £45! :(
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bremen1874 said:
Presumably you wouldn't be charged anything unless the fault is on your side of the BT test socket?
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Bremen is correct. Although the charge gets added to the account all chargeable visits get looked at after the Engineer has been and the notes checked. If the fault is indeed not your responsibility, i.e. from the test socket back and further back to the cabinet you'll get the charge credited.
 
I switched to Sky unlimited Fibre at the begining of July and in the month I have been with them it's been crap. With BT I had a solid 24mb connection and could download from just about everywhere at 2.4mbps. As soon as the switch to Sky happened I haven't been able to download at more than 1.4mbps with the exception of Steam. Everywhere else it's anything anything between 458kb/s and 1.4mb/s. The Sky Q hub says it's connected at 25.6mb but I am just not seeing this speed at all. Ever since I switched to Sky any speedtest showed a connection speed of 23.5mb yet the connection feels sluggish.

Since last Friday (Thursday night was ok so something happened overnight) every speed test has dropped to 16.4-16.6mb no matter if it's done on my pc (connected via ethernet cable) or my Android phone. On Sky's website it no longer gives me my connection speed plus it says my fibre could be performing better but when I go through the online test it always shows me how to connect it up. Well I know how to connect it up and I haven't touched it since I set it up yet all of a sudden it shows as a fault.

I was on the phone to Sky last weekend for nearly 2 hours (if I did my homework better I would have found out that you have to pay for their customer service number and I wouldn't have switched) and the chap had me testing everything from swapping cables (which I had already tried anyway), disabling my AV suite on the pc, running from my test socket (actually connected slower) to him running several line tests and he couldn't find anything massively wrong although the system does show a connection fault (so does the hub). He also said that they don't take any notice of speedtests, not even BT Wholesale speedtest. He booked a engineer who came out on Tuesday and said he could find nothing wrong but changed the faceplate anyway.

At this moment I am stuck in a 18 month contract with a slow connection with no hope of it ever getting fixed. Sky fibre unlimited is supposed to be just that, unlimited with no traffic shaping yet there would seem to be a hard ceiling of 1.4mb/s for everything but Steam plus the majority of downloads are way below even that. I just wish I stayed with BT as it just worked and was rock solid reliable.

I suspect that the Sky Q hub may have developed a fault but the Sky CS adviser said it was connected fine. If that is so then why does their online fault guide suggest a connection fault? Am I able to use my own modem with Sky fibre? If so can anyone suggest what ones are compatible with Fibre please?
 
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@pastymuncher see if you can borrow another sky hub or Q and try it over a few days and see how your speed fares.

Is your hub connected to the master socket if it is try another filter?

What l did was buy a second hand one a black SR102 hub cost me £5.

The DLM is quick to take away your speed if you disconnect a few times but getting your speed back up again can take awhile.
 
Thank you for the responses already, it is much appreciated and I just want to get to the bottom of this but feel like I am banging my head against a brick wall at the moment.

Caged said:
What's this test say?

http://www.thinkbroadband.com/speedtest

You might have an issue with single-threaded performance that Steam is able to work around.
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Single threaded 11.2mbps
Multi threaded 23.3mbps
Upload 4.1mbps


Sparx said:
@pastymuncher what was your minimum guaranteed line speed, when you ordered? Check your first order email if unsure.
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If I remember right it was 26.3mb with a connection speed between 26.3 - 35.2 Mbps. I didn't get a email as it was all on my Sky account page although that has all disappeared now along with the ability to see what I am connected at.


OLDPHART said:
@pastymuncher see if you can borrow another sky hub or Q and try it over a few days and see how your speed fares.

Is your hub connected to the master socket if it is try another filter?

What l did was buy a second hand one a black SR102 hub cost me £5.

The DLM is quick to take away your speed if you disconnect a few times but getting your speed back up again can take awhile.
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By the looks of things I am the only one with Sky Fibre around here and nobody that I know has it either so I will try and pick one up second hand. The hub is connected to a pre-filtered master socket and the engineer that came last week even fitted a brand new one even though he couldn't find anything wrong with the old one. We haven't had any disconnects although the chap from Sky customer services said that we have only had 2 days in the time that we have been with them that the line has been stable.
 
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I called sky and this time they said, the engineer call will be £49.99, not sure if I should take out a contract for another 12 months and the engineer call out is free, they said the contract would be the same, and I am just tied for another 12 months, but not sure if there is any real difference in the contract, and that I might end up paying more in the long run, if I decide to take out the contract, don't wanna get mugged off, if is the same then I would take it out, or should I just pay for for the engineer call out, not sure what to do any advice?
 
Caged said:
What's this test say?

http://www.thinkbroadband.com/speedtest

You might have an issue with single-threaded performance that Steam is able to work around.
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I have just run this test on the wifes pc (also connected via gigabit ethernet) and she gets 24.3mbps on both single and multithreaded. I just ran it again on mine and I am down to 10.3mbps in the single threaded test so it would seem that I have a problem with my pc. To be honest I never heard of single/multithreaded when it came to download so how do I fix this please?
 
Drivers up to date?

Yes. I had to download the latest direct from Intel as Asus drivers for my board haven't been updated for years.



Tried another patch lead?

Two others and the Sky CS chap had me doing it again last week as well.



Any AV/firewall software running?

Yes, Eset Smart Security 10 but it's the same as on the wifes pc. The Sky chap had me disable it as well and it made no difference at all.
 
Try a live Linux distro such as mint off a USB stick and see if it maxes the connection. This will rule out the OS/apps/drivers installed.
 
I'm getting fedup of the rubbish Wifi I get with my SR101 up in our bedroom.

Can anyone suggest what I should replace it with? The SR101 is plugged in to the openreach box. If I swap out the SR101 with something else, am I able to ditch the openreach box as well?
 
leaskovski said:
I'm getting fedup of the rubbish Wifi I get with my SR101 up in our bedroom.

Can anyone suggest what I should replace it with? The SR101 is plugged in to the openreach box. If I swap out the SR101 with something else, am I able to ditch the openreach box as well?
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You can, but you end up with a restricted choice of hardware and no 3rd party firmware options. If you just have wifi issues then run a cable to a central location and plug in an AP.
 
Can anyone tell me if you get any Cat 6 ethernet cables included in the box with the Sky Q hub? It recommends you use that type for wired connections. Thx.
 
Avalon said:
You can, but you end up with a restricted choice of hardware and no 3rd party firmware options. If you just have wifi issues then run a cable to a central location and plug in an AP.
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I decided on buying a Wifi extender that works with my TP-Link EoPL to plug in upstairs. Hopefully that will make things a bit better.
 
ic1male said:
Can anyone tell me if you get any Cat 6 ethernet cables included in the box with the Sky Q hub? It recommends you use that type for wired connections. Thx.
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I have the latest version of the Sky Q hub and it didn't come with any ethernet cables at all, just the normal cable from the phone socket to the hub.
 
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