Soldato
- Joined
- 20 Oct 2008
- Posts
- 12,082
If you're diagnosing broadband problems noise on the line is the first thing to check for. It can save a lot of wasted time.
Coincidentally I'm sure, when our new 'guided' troubleshooting tools were launched. Anything not immediately identified as a fault won't flag and if you want to go 'off book' then you need to request an override which could be denied depending on the situation.I can no longer get the full 40/10 that I once had. Even with screenshots supplied. As well as when I used to get 60MB.
Even the line stability is going down the pan. The connection can last 2 - 4 days before it drops when in the past it would last for months.
Their tech support isn't as helpful as 6 months ago. All you get is the runaround now. They were great in the past but very unhelpful these days, sadly.
I have Sky Fibre Unlimited using the SR101 sky router, and whilst the actual internet connection is good, the wifi within certain areas in my flat is terrible. The master socket and router are at one end of quite a long hallway, and as a result, the wifi signal in the bedrooms at the other end of the hallway is pretty much non existent. Unfortunately there are no electrical sockets along the hallway for me to put a wifi booster in.
Would upgrading the router to a different sky model fix the issue? The only other thing i can think of would be to run cables along the wall and ceiling, and mount the router to the ceiling, midway along the hallway.
You can use your own Router, Sky just won't help you or tell you how to. Google is your friend for this.I have terrible wifi in my house .The wifi on mine seems to be fine for a bit then itll suddenly drop and ill lose connection. On my phone ill have to turn wifi off and use cellular. I do have a load of things connected to wifi from tvs to ring door bells, phones and ipads but this wifi issue is a right pita.
Im using a ER115 model router than sky sent to me when i first signed up to their broadband. I recently signed up to sky q and they sent me another router (Model ER110) which has extra venting on the top and it seems to have the powerline feature which the ER115 doesn't.
Ive tried both but the ER110 completely messed with my POE Ip cameras so i switched back to the ER115. Both seemed to have terrible wifi though. Can anyone suggest anything i can try to improve the wifi? i live in a pretty small house and the router is located pretty much in centre of the house.
Would a wifi booster help? I just wish i could use my own router.
Any help would be great
Thanks
Nice simple fix there then![]()
Dear All
I have Sky Fibre - about 30mbit down. Router is okay, service reliable, but lots of blackspots in my house, and the garden
I am thinking about getting a Ubiquiti , and connect it to the router directly to use as an access point.
Which one would people recommend ? Its a decent size 5 bed house, new-ish build.
Will it interfere with the Sky Q boxes around the house ?
R
Mehul
Does the SSID have to be the same as the original SkyQ router?Connect the ubiquiti to the Hub, turn DHCP and Wireless off on the hub, connect everything to the Ubiquiti including the Sky Q.
No, but you'll lose the WiFi hot-spot capability of the Q system. Shouldn't be an issue with Ubiquiti kit though.Does the SSID have to be the same as the original SkyQ router?
So the main SkyQ box picks up that signal, is that because the main DSL router is still online?No, but you'll lose the WiFi hot-spot capability of the Q system. Shouldn't be an issue with Ubiquiti kit though.
So the main SkyQ box picks up that signal, is that because the main DSL router is still online?
Sorry I'm interested in changing my main SkyQ router too.... Thanks